Telecom Big Time: new Telecom Broadband plans?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time: new Telecom Broadband plans?

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7345 posts

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#263903 14-Oct-2009 16:20

gjen: Telecom's price hike upsets users big time

There's an article in the Herald over the weekend.

http://www.nzherald.co.nz/technology/news/article.cfm?c_id=5&objectid=10602539

They never told me I could trial it 3 months before paying the extra $10, anyone else know this ?

You mis-read the article, or you didn't see the form all account holders have been sent on "Go Large". It was clearly stated on that.
Far as I'm aware the 3 month discounted trial is for existing Go Large customers ONLY.

Due to the default alternate being the same priced (as go large) non shaped 20G plan.

johnrutter

51 posts

Master Geek

#263912 14-Oct-2009 17:01

Paulthagerous:
johnrutter: Hey Guys,

Monday afternoon, my land line was switched from Vodafone to Telecom and yesterday, I received my wireless router from Telecom and I'm having an issue connected to Broadband.

The router is a

Thomson TG585 Wireless Multi-User ADSL2+ Modem

I've plugged everything in right but whenever I try to go to a link e.g. google, I'm sent to some Thomson link that tells me that my broadband isn't connected and I have to reset my modem by uplugging the power cable, wait 2 minutes , then plug it back in then restart my computer. I've done so many times but it keeps showing up with the same message. This is when I'm on ethernet.

I also went to the link for Thomson - 192.168.1.254 and whenever I try to go to connect to broadband - its says "DSL is down".

Also my Broadband and Internet LED Lights aren't lighting up green. My Ethernet and Wireless LED is lighting up green.

Someone from Telecom is going to have a look at it but I was hoping you guys would know the reason why I'm not able to get onto the internet. The person talking to me from Telecom about my problem wasn't very helpful.

Please help me out guys.

Cheers

Sounds to me like the broadband may not be active on the line. Did the Telecom guy say if the Broadband was connected or not yet?

I've been at Uni all day so it could be fixed by now. But I am sure that I am connected to Broadband. I'll have to check it out tonight.

Paulthagerous

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#263915 14-Oct-2009 17:04

johnrutter:
Paulthagerous:
johnrutter: Hey Guys,

Monday afternoon, my land line was switched from Vodafone to Telecom and yesterday, I received my wireless router from Telecom and I'm having an issue connected to Broadband.

The router is a

Thomson TG585 Wireless Multi-User ADSL2+ Modem

I've plugged everything in right but whenever I try to go to a link e.g. google, I'm sent to some Thomson link that tells me that my broadband isn't connected and I have to reset my modem by uplugging the power cable, wait 2 minutes , then plug it back in then restart my computer. I've done so many times but it keeps showing up with the same message. This is when I'm on ethernet.

I also went to the link for Thomson - 192.168.1.254 and whenever I try to go to connect to broadband - its says "DSL is down".

Also my Broadband and Internet LED Lights aren't lighting up green. My Ethernet and Wireless LED is lighting up green.

Someone from Telecom is going to have a look at it but I was hoping you guys would know the reason why I'm not able to get onto the internet. The person talking to me from Telecom about my problem wasn't very helpful.

Please help me out guys.

Cheers

Sounds to me like the broadband may not be active on the line. Did the Telecom guy say if the Broadband was connected or not yet?

I've been at Uni all day so it could be fixed by now. But I am sure that I am connected to Broadband. I'll have to check it out tonight.

Fair enough. Its just I have heard stories where the landline was set up and it took a couple of days for the broadband to get going, thats all

c4bb0ose

51 posts

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Inactive user

#263917 14-Oct-2009 17:06

did any one notice a sudden change to ping in sertain games?

Ragnor

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#263946 14-Oct-2009 20:24

They appear to have fixed the peak time latency problems to Australian servers. At least for me anyway.

Tracing route to l4d-1.games.on.net [59.167.241.90] over a maximum of 30 hops:

5 7 ms 7 ms 7 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
6 8 ms 7 ms 7 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
7 7 ms 8 ms 7 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8 32 ms 31 ms 32 ms so7-0-1.sybr6.global-gateway.net.nz [122.56.127.42]
9 32 ms 32 ms 31 ms xe2-0-0-2.sybr4.global-gateway.net.nz [202.50.232.242]
10 33 ms 33 ms 33 ms vlan556.52gdc76f02.optus.net.au [59.154.21.137]
11 * * * Request timed out.
12 33 ms 33 ms 33 ms internode.22rrc76f000.optus.net.au [59.154.10.30]
13 34 ms 33 ms 33 ms gi1-2-141.cor2.syd7.internode.on.net [150.101.117.254]
14 33 ms 33 ms 33 ms 59.167.241.90

Tracing route to css1.syd.games.iinet.net.au [203.14.173.136] over a maximum of 30 hops:

5 7 ms 7 ms 7 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
6 7 ms 7 ms 7 ms xe0-0-0-2.akbr4.global-gateway.net.nz [202.50.232.77]
7 7 ms 7 ms 7 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8 31 ms 31 ms 31 ms so7-0-1.sybr6.global-gateway.net.nz [122.56.127.42]
9 32 ms 32 ms 32 ms xe2-0-0-2.sybr4.global-gateway.net.nz [202.50.232.242]
10 32 ms 32 ms 32 ms aapt-dom.sybr4.global-gateway.net.nz [202.50.238.222]
11 * 32 ms 32 ms GigabitEthernet4-1.chw38.Sydney.telstra.net [165.228.165.25]
12 32 ms 32 ms 31 ms TenGigabitEthernet8-1.ken42.Sydney.telstra.net [203.50.19.55]
13 32 ms 32 ms 32 ms iinetl1.lnk.telstra.net [139.130.15.30]
14 33 ms 33 ms 32 ms te1-4.syd-mas-bdr1.iinet.net.au [203.215.20.95]
15 32 ms 33 ms 33 ms 203.215.18.15
16 33 ms 33 ms 33 ms css1.syd.games.iinet.net.au [203.14.173.136]

Very nice, thanks to whoever at Telecom did the business to resolve the issue. Hopefully it stays like this.

MikeB4

MikeB4
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#263955 14-Oct-2009 21:18

The latency is still rubbish. Tonight we have seen it peak at ....wait for it ...10,000ms . Thats right 10,000.
And consistently getting 2,000 plus.

I have noticed normal browsing etc being very poor. This is not just peak time .

Here is a crazy notion, lets give peace a chance.

New World

Shop on-line at New World now for your groceries (affiliate link).

Ragnor

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#263960 14-Oct-2009 21:51

10000ms to where, got a tracert?

johnrutter

51 posts

Master Geek

#263967 14-Oct-2009 22:05

Sounds to me like the broadband may not be active on the line. Did the Telecom guy say if the Broadband was connected or not yet?

Unfortunately, the technician didn't come today to fix my broadband (which is typical of Telecom).

I'll attach image files of what problems I'm getting at the moment.

Here is the error when I try to access a site (i.e. google)

Not Connected......

Ensure all the cables connecting your phone jackpoints, filters, modem and computer are firmly inplace.

Turn off the modem off for 30 seconds then turn it back on. Wait for 2 minutes to allow the modem to connect to the network. Restart your computer and try connecting to www.telecom.co.nz. If you can access this site, you have a working broadband connection.

If you do not have a splitter installed, all devices attached to a phone jackpoint must have filter attached including a SKY Digital connection. If you continue to experience any further issues please contact the Broadband Helpdesk on 0800 22 55 98.

And this what error I get when accessing the Thomson Site: 196.168.1.254 and trying to connect to broadband:

Connection could not be established: Disconnected by user.

Your DSL connection is down. Verify that your Thomson Gateway is correctly connected to your phone line. If the problem persists, check your documentation.

Can you guys please help me?

Cheers

nzbnw

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Spark NZ

#263975 14-Oct-2009 22:17

It sounds like there is no DSL sync and it is likely you will need someone from Telecom to help you with this.

PS: Telling everyone that Telecom is useless and then asking for help in the same breath, which will likely come from a Telecom employee is calling the kettle black don't you think?

nzbnw

johnrutter

51 posts

Master Geek

#263978 14-Oct-2009 22:21

PS: Telling everyone that Telecom is useless and then asking for help in the same breath, which will likely come from a Telecom employee is calling the kettle black don't you think?

nzbnw

My apologies. I've edited my post.

I'm extremely frustrated with my broadband connection at the moment. :-(

I really was looking forward to using the Big Time Plan today.

nzbnw

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#263979 14-Oct-2009 22:27

Understandable.

Have you at any point tried contacting the Broadband Help Desk? And for most instances a tech will not physically visit your property, they only need to visit the exchange unless you have requested a splitter to be installed?

nzbnw

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

johnrutter

51 posts

Master Geek

#263982 14-Oct-2009 22:34

nzbnw: Understandable.

Have you at any point tried contacting the Broadband Help Desk? And for most instances a tech will not physically visit your property, they only need to visit the exchange unless you have requested a splitter to be installed?

nzbnw

Well, I contacted Broadband Help Desk and followed all their instructions but there was no success unfortuantely so they said that a technician will be coming over to check after we spoke for about 45 minutes. I'm not too sure if the technician will be coming over to my house or to the exchange.

What will the splitter do? Will that solve my problem?

Have you had a problem before like that?

tdgeek

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Lifetime subscriber

#263985 14-Oct-2009 22:59

John
Did you have Vodafone ADSL? Was this on the same line as the new Telecom ADSL is? If so, then the connection does not physically change. If the Telecom DSL is on a different line or where there was not DSL before, there may be a wiring issue in the home, or a fault on the port.

If there is no DSL light, there is no point trying to fix it now as if for some reason, your end or ours there is no signal, you cannot fix it now. But if you wish to go to Contact Us at the Telecom website, choose the Broadband option, and put ATTN TONY in the subject, I can look into this for you.

Its late so I havent time to read all past threads, but it is likely to just be that the DSL has not been switched tonite, to your disappointment. Which is a pity.

The process is involved, involving the removal from Voda , to Telecom Retail, managed by Telecom Wholesale.

Cheers
Tony
Telecom/ORT

jetbuster

38 posts

Geek
Inactive user

#263986 14-Oct-2009 23:02

johnrutter:
nzbnw: Understandable.

Have you at any point tried contacting the Broadband Help Desk? And for most instances a tech will not physically visit your property, they only need to visit the exchange unless you have requested a splitter to be installed?

nzbnw

Well, I contacted Broadband Help Desk and followed all their instructions but there was no success unfortuantely so they said that a technician will be coming over to check after we spoke for about 45 minutes. I'm not too sure if the technician will be coming over to my house or to the exchange.

What will the splitter do? Will that solve my problem?

Have you had a problem before like that?

man PM me with the details ill tell you how i fixed it if its the same

johnrutter

51 posts

Master Geek

#263988 14-Oct-2009 23:11

tdgeek: John
Did you have Vodafone ADSL? Was this on the same line as the new Telecom ADSL is? If so, then the connection does not physically change. If the Telecom DSL is on a different line or where there was not DSL before, there may be a wiring issue in the home, or a fault on the port.

If there is no DSL light, there is no point trying to fix it now as if for some reason, your end or ours there is no signal, you cannot fix it now. But if you wish to go to Contact Us at the Telecom website, choose the Broadband option, and put ATTN TONY in the subject, I can look into this for you.

Its late so I havent time to read all past threads, but it is likely to just be that the DSL has not been switched tonite, to your disappointment. Which is a pity.

The process is involved, involving the removal from Voda , to Telecom Retail, managed by Telecom Wholesale.

Cheers
Tony
Telecom/ORT

Thanks for your help Tony. I'll email you as soon as possible from Contact Us at the Telecom website.

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