Telecom International speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom International speeds

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411 posts

Ultimate Geek

#616498 28-Apr-2012 11:28

plambrechtsen:
AKLWestie: Would it help if I PM you my ticket number?

If you could PM me the case number you that would be appreciated. :)

I'm having a chat with some of the Level 3 guys about this, nothing definite so far but if cases have been logged please PM them to me and I will forward them onto the guy I am talking to so they can be collected together.

Just to confirm this is ADSL (not Mobile Broadband) related, and seems to just be with international transit speeds as I see speed tests to AUS and national seem ok.

Any issues just PM me or email me at "pl at telecom dot co dot nz" with any relevant information you have such as case numbers and ideally your home line number too which helps to track your line number.

Cheers

Peter

Just logged a case via email form 120428-001132

GregV

928 posts

Ultimate Geek

#616553 28-Apr-2012 14:10

plambrechtsen:
Any issues just PM me or email me at "pl at telecom dot co dot nz" with any relevant information you have such as case numbers and ideally your home line number too which helps to track your line number.

PM'd, thanks for investigating

BuzzLightyear

411 posts

Ultimate Geek

#616567 28-Apr-2012 15:11

Last update I had from telecom is that the issue is with Global Gateway for investigation. Very frustrating because at times performance is okay but then it deteriorates to awful.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#616584 28-Apr-2012 15:29

BuzzLightyear: Last update I had from telecom is that the issue is with Global Gateway for investigation. Very frustrating because at times performance is okay but then it deteriorates to awful.

That's the same story I have heard. I'm speaking with the Level 3 guy directly and he is chasing it up. I've also forwarded through the other two cases I was PM'ed through to him as well. There seems to be a pattern but the Global Gateway folks need to investigate further.

There seems to be a pattern of people with a IP address of 222.x.x.x seem to have the speed issue more than others. But if you are having the problem be sure to either log the call with the helpdesk 0800 225 598 or use Broadband Assist or online via the email us.

BuzzLightyear

411 posts

Ultimate Geek

#616621 28-Apr-2012 16:34

plambrechtsen:
BuzzLightyear: Last update I had from telecom is that the issue is with Global Gateway for investigation. Very frustrating because at times performance is okay but then it deteriorates to awful.

That's the same story I have heard. I'm speaking with the Level 3 guy directly and he is chasing it up. I've also forwarded through the other two cases I was PM'ed through to him as well. There seems to be a pattern but the Global Gateway folks need to investigate further.

There seems to be a pattern of people with a IP address of 222.x.x.x seem to have the speed issue more than others. But if you are having the problem be sure to either log the call with the helpdesk 0800 225 598 or use Broadband Assist or online via the email us.

thanks mate. I PM'd my fault number to you this morning. I do have a 222.x address.

Dhaya

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#616625 28-Apr-2012 16:44

im on 122.59.* address :P

stagnant16

206 posts

Master Geek

#616631 28-Apr-2012 16:54

l43a2: im on 122.59.* address :P

219.89.* for me - Its weird though, this morning I was trying to download some HP software, absolutely terrible speed, stopped it, waited 5 minutes and tried again the it flew!!

Very weird!

Quic Broadband

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shrub

775 posts

Ultimate Geek

ID Verified

#616723 28-Apr-2012 19:14

115.188.x.x for me

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#616747 28-Apr-2012 20:06

plambrechtsen:
BuzzLightyear: Last update I had from telecom is that the issue is with Global Gateway for investigation. Very frustrating because at times performance is okay but then it deteriorates to awful.

That's the same story I have heard. I'm speaking with the Level 3 guy directly and he is chasing it up. I've also forwarded through the other two cases I was PM'ed through to him as well. There seems to be a pattern but the Global Gateway folks need to investigate further.

There seems to be a pattern of people with a IP address of 222.x.x.x seem to have the speed issue more than others. But if you are having the problem be sure to either log the call with the helpdesk 0800 225 598 or use Broadband Assist or online via the email us.

Hi Peter,

I just PMed my incident number to you as well, thanks!

lxsa

26 posts

Geek

#616778 28-Apr-2012 21:30

Hmm
Would be interesting to check if the static IPs are cached bypassed.
Speculating when using dynamic IP speeds are faster(cached)
When the IP are bypassed(not cached) literally having to fetch directly international.

I know I'm describing how caching works, but at least finding this out we can comclude that users are seeing a trend in international speeds really getting slower than normal.... But are they??

Does anyone have historical speeds data to make a comparison and conclude that direct international traffic are getting worst.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#616886 29-Apr-2012 10:53

I can say with a fair amount of confidence that this isn't cache related. I'll recheck a few things at work tomorrow as I have access to a system which has some very useful test info.

Rest assured its being looked into by the right people and the more folks who log cases the more it will help the support folks diagnose the root cause of the issue.