Telecom XT disconnections with USB modems

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271 posts

Ultimate Geek
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#276453 26-Nov-2009 10:51

I haven't used my mobile broadband for a while but today I fired it up on the train ride into work and whilst I didn't get disconnected, performance was abysmal. 30% packet loss the whole way in, and even now while stationary at work.

Edit: Hah, the moment after posting this the packet loss disappeared...

grant_k

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#277597 29-Nov-2009 21:46

I'm back using XT's data service again for a couple of days and I have to say that the situation seems to have improved dramatically.

I've been connected for almost 2 hours and my connection has been superfast with no dropouts or stalls.

Whatever you Telecom guys/gals have been doing, keep doing it!

Cheers,
Grant.

Behodar

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#277660 30-Nov-2009 07:21

I haven't had any problems recently either :)

bluey

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Master Geek
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#277674 30-Nov-2009 08:19

yep it's been much better here too. Still the occasional dropout but can always get back on straight away.

freitasm

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#278745 2-Dec-2009 14:13

Wednesday 2nd December, connection stalled five times from 1pm through 2:15pm (the time of this post). Usualy stalls after 4- 5 MB transferred over the network.

Astoria Cafe, Midland Park (Lambton Quay), Sierra Wireless, latest firmware applied, latest dialer in use...

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icepicknz

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#278764 2-Dec-2009 14:55

I'm aware of a few issues off the southern RNC, trying to find out if this could be the cause.

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mike872c

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#279383 4-Dec-2009 17:08

Yep, like Vodafone when it first came to market - just not ready for prime time.
My XT 'T stick' locks up, drops out, shows it's connected when it's not, shows max signal strength when it probably really is quite poor. Whilst I was 'diagnosing' the problem, I would start a 'tracert', throw the laptop in the ute, and drive around, until I got good speed from the 'tracert'. I can tell you this for free, when in a prime area, the service is really fast, but on moving 50m in one test, speed dropped considerably. All this in a so called prime reception area.

I use Nat Bank Directlink system for bill payments, wages etc and it commonly drops out and loses the (secure) link. Have had made multiple complaints and escalations, and to be fair, it seems like they are trying. However, I've gone back to Vodafone, as XT is too unreliable

bluey

86 posts

Master Geek
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#286517 2-Jan-2010 14:33

After a great few weeks, xt broadband has been about as much use as bad dialup for the last 2 or 3 days here in Golden Bay.
Maybe its the influx of tourists with their free datasticks overloading the network?

Oggie

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#287375 6-Jan-2010 11:30

Ok, so now we are in to 2010 and still no word from Telecom on the data network. I'm running a ZTE MF626 on contract and have experienced dropouts almost every day.

I'm mainly in Blenheim and Havelock in the South Island but also noticed it over Christmas while in Rotorua.

I had the sim swapped out in December but that has made no difference.

Any ideas??

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freitasm

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#287378 6-Jan-2010 11:31

It looks like this could be a load issue. Last weekend I had no problem using the XT data network for hours...

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nzbnw

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#287402 6-Jan-2010 12:18

Oggie: Ok, so now we are in to 2010 and still no word from Telecom on the data network. I'm running a ZTE MF626 on contract and have experienced dropouts almost every day.

I'm mainly in Blenheim and Havelock in the South Island but also noticed it over Christmas while in Rotorua.

I had the sim swapped out in December but that has made no difference.

Any ideas??

Yea a SIM swap out won't help, although if you had a V1 SIM (non XT logo with black TXT) it's worth changing to a V2 SIM.

Can you provide any more details? Signal strength? I'm not sure of the ZTE's come with the USB cable, but have you tried one to move the device away from the PC as this can help also, possibly getting a few more dB in signal strength also.

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Oggie

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Master Geek
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#287679 7-Jan-2010 09:05

Yeah, on a V2 sim now.

It has happened in good coverage areas as well as bad and on 2 different laptops. The device doesn't come with a cable but maybe a test with a USB extension cable could be on the cards.

Just gets annoying, knowing your paying for a service that doesn't function right. And Telecom's offshore call center isn't much help.

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sbiddle

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#287690 7-Jan-2010 09:29

I wonder if you've got a dodgy card?

I've been doing some fairly extensive testing of both XT and VF over the last month. I did encounter some issues on XT leading up to mid December but have not encountered a single issue since.

sbiddle

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#287691 7-Jan-2010 09:29

Oggie

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Master Geek
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#287699 7-Jan-2010 09:43

Yeah, just been put through to Telecom's data experts, they say the same thing, they have no knowledge of any issues of this kind with the XT network.

I guess I'll be sending the modem away for testing......

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