Letter from Telecom, choose 1 of 3 Xmas Presents?

Forums › Spark New Zealand (including Skinny and BigPipe) › Letter from Telecom, choose 1 of 3 Xmas Presents?

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104 posts

Master Geek

#400817 5-Nov-2010 15:06

The Answer when you dont get an answer
Subject

when will we receive this offer or equivalent http://telecom.co.nz/mytreat

Discussion Thread
Our Response

05/11/2010 14:58
Dear Peter

Thank you for contacting Telecom.

I can confirm that Telecom offer a number of promotions from time to time. These offers may be targeted at new customer, existing customers or a selected group of customers.

Please feel free to keep an eye out for any promotions that you may be eligible for by visiting us online at http://www.telecom.co.nz

Kind regards,

xxxxxxxxx
Customer Care Online

l43a2

1779 posts

Uber Geek

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#400818 5-Nov-2010 15:08

beehappy: The Answer when you dont get an answer

Subject

when will we receive this offer or equivalent http://telecom.co.nz/mytreat

Discussion Thread
Our Response
05/11/2010 14:58

Dear Peter

Thank you for contacting Telecom.

I can confirm that Telecom offer a number of promotions from time to time. These offers may be targeted at new customer, existing customers or a selected group of customers.

Please feel free to keep an eye out for any promotions that you may be eligible for by visiting us online at http://www.telecom.co.nz

Kind regards,

xxxxxxxxx
Customer Care Online

would be nice if they targeted CURRENT customers more then new.. specially ones who pay them alot per month :)

robbyp

1199 posts

Uber Geek

#400837 5-Nov-2010 16:05

beehappy: The Answer when you dont get an answer
Subject

when will we receive this offer or equivalent http://telecom.co.nz/mytreat

Discussion Thread
Our Response

05/11/2010 14:58
Dear Peter

Thank you for contacting Telecom.

I can confirm that Telecom offer a number of promotions from time to time. These offers may be targeted at new customer, existing customers or a selected group of customers.

Please feel free to keep an eye out for any promotions that you may be eligible for by visiting us online at http://www.telecom.co.nz

Kind regards,

xxxxxxxxx
Customer Care Online

That hasn't even answered the question. I've never been offered any special promotion. WOnder if it is becuase I am in Wellington, and get a slightly cheaper rental becuase of it.

tardtasticx

3075 posts

Uber Geek

#400878 5-Nov-2010 17:08

beehappy: The Answer when you dont get an answer
Subject

when will we receive this offer or equivalent http://telecom.co.nz/mytreat

Discussion Thread
Our Response

05/11/2010 14:58
Dear Peter

Thank you for contacting Telecom.

I can confirm that Telecom offer a number of promotions from time to time. These offers may be targeted at new customer, existing customers or a selected group of customers.

Please feel free to keep an eye out for any promotions that you may be eligible for by visiting us online at http://www.telecom.co.nz

Kind regards,

xxxxxxxxx
Customer Care Online

Wow thats a pathetic answer. Why not call up the billing dept. and ask the csr, if they cant help then demand to speak to the supervisor.

kingjj

1728 posts

Uber Geek

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#400897 5-Nov-2010 17:48

Two Cents //

Just posing this here as a hypothetical: special offers such as this are a privilege not a right correct? Why are there so many people saying how offended they are at not getting a similar offer when Telecom are under no obligation to offer them one? I know it's hypocritical of me to say that but it happens with companies all the time. Hounding CS because marketing didn't pick your number out of their lucky hat seems silly/petty (not directed at anyone in particular).

// Two Cents

PS: Would appreciate a good discussion based on what I just said rather than being flamed.

Yatey

284 posts

Ultimate Geek

#400981 5-Nov-2010 21:54

kingjj: Two Cents //

Just posing this here as a hypothetical: special offers such as this are a privilege not a right correct? Why are there so many people saying how offended they are at not getting a similar offer when Telecom are under no obligation to offer them one? I know it's hypocritical of me to say that but it happens with companies all the time. Hounding CS because marketing didn't pick your number out of their lucky hat seems silly/petty (not directed at anyone in particular).

// Two Cents

PS: Would appreciate a good discussion based on what I just said rather than being flamed.

I agree with the idea that "special offers such as this are a privilege not a right", but the way Telecom has worded/promoted this offer does not seem fair to the people who have not been selected for this offer. Some of the people who have commented on this thread have been loyal Telecom customers for years, nearly decades, and they haven't received this offer, even though Telecom want to 'thank' selected customers for being their landline/broadband provider.

If Telecom were to select the customers they sent this offer to based off a lucky dip draw, then it would be more fair in my opinion; but it seems unfair when other loyal customers are not selected for this offer when others are.

Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand

shadybrothers

236 posts

Master Geek

#401054 6-Nov-2010 08:10

Seems like telecom are just stirring the pot by offering these offers to a select few. They well and truly know that word will spread like fire over forums, Facebook and Twitter thus creating a custom base at unrest.

Pretty poor marketing, Public relations.

this is a slap in the face!

Quic Broadband

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vegnz

7 posts

Wannabe Geek

#402385 9-Nov-2010 22:19

Pretty sure it's only being offered to selected people. I got one but my neighbour didn't and we've both pretty much had the same setup with telecom. =\

LAC

107 posts

Master Geek

#402822 10-Nov-2010 13:27

They don't target current users at all. I feel like left out that they don't treat there already customers with good perks, after all we pay them money right?

dclegg

2806 posts

Uber Geek

Trusted

#402829 10-Nov-2010 13:34

LAC: They don't target current users at all. I feel like left out that they don't treat there already customers with good perks, after all we pay them money right?

I don't think thats necessarily fair. I was cold called about 6 months ago with the opportunity to get double my data allowance for a year. The catch was I had to commit to them for 12 months, which at that stage I wasn't prepared to do (as I wasn't regularly exceeding my data cap). I regret not taking them up on that offer though, as now I do exceed it most months.

robbyp

1199 posts

Uber Geek

#402844 10-Nov-2010 13:56

shadybrothers: Seems like telecom are just stirring the pot by offering these offers to a select few. They well and truly know that word will spread like fire over forums, Facebook and Twitter thus creating a custom base at unrest.

Pretty poor marketing, Public relations.

Although they aren't the only company that does this sort of thing. Fairfax also offers deals to some custeomers and not others. For example I was offered newspaper delivery for half price if I signed up to it, yet my neighbour who has subscribed for years wasn't offered any promotion. When I was a subscriber, they were offering special deals to non subscribers, yet I was missing out. So I cancelled my subscription, and told them this was the reason.

The way I see it, if they can offer these deals, then they are making too much money off those customers who aren't getting those deals. Hence those customers not getting the deal, are subsidising those who are.

wreck90

780 posts

Ultimate Geek
Inactive user

#402880 10-Nov-2010 14:48

robbyp:
shadybrothers: Seems like telecom are just stirring the pot by offering these offers to a select few. They well and truly know that word will spread like fire over forums, Facebook and Twitter thus creating a custom base at unrest.

Pretty poor marketing, Public relations.

Although they aren't the only company that does this sort of thing. Fairfax also offers deals to some custeomers and not others. For example I was offered newspaper delivery for half price if I signed up to it, yet my neighbour who has subscribed for years wasn't offered any promotion. When I was a subscriber, they were offering special deals to non subscribers, yet I was missing out. So I cancelled my subscription, and told them this was the reason.

The way I see it, if they can offer these deals, then they are making too much money off those customers who aren't getting those deals. Hence those customers not getting the deal, are subsidising those who are.

I have no issue with giving special deals to entice new customers.

But, giving some existing customers free MB, while others miss out annoys me. I'm trying to figure out how they targeted customers with the deal.

I'm in Tauranga / Mt Maunganui area, anyone from around here get the offer?

LAC

107 posts

Master Geek

#402915 10-Nov-2010 15:53

dclegg:
LAC: They don't target current users at all. I feel like left out that they don't treat there already customers with good perks, after all we pay them money right?

I don't think thats necessarily fair. I was cold called about 6 months ago with the opportunity to get double my data allowance for a year. The catch was I had to commit to them for 12 months, which at that stage I wasn't prepared to do (as I wasn't regularly exceeding my data cap). I regret not taking them up on that offer though, as now I do exceed it most months.

Its not fair at all! I already commit to 12 months from them!?

shadybrothers

236 posts

Master Geek

#402930 10-Nov-2010 16:12

Dividing their customer base and pitting them against each other :O

this is a slap in the face!

LAC

107 posts

Master Geek

#402949 10-Nov-2010 16:37

Shadybrothers your correct you get a cookie.

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