Letter from Telecom, choose 1 of 3 Xmas Presents?

Forums › Spark New Zealand (including Skinny and BigPipe) › Letter from Telecom, choose 1 of 3 Xmas Presents?

LostBoyNZ

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#70930 3-Nov-2010 00:01

I saw someone on Facebook mention they got a letter from Telecom today, saying thanks for being with us for so long, and to choose one of 3 Christmas presents. One was double data for a year.

Has anyone else had this? Hopefully it's for real :)

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meow
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#399413 3-Nov-2010 00:15

2 was "Taser c71931f" and 3 was "Gimme cake"

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LostBoyNZ

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#399488 3-Nov-2010 09:12

Apparently the other two options were free calling between your home phone and a nominated cell phone for a year, or next to nothing calling to any national landlines and in Australia.

Pretty impressive options!

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wreck90

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#399490 3-Nov-2010 09:14

i'd go for double data :)

woohoo, waiting for my letter, been an ADSL subscriber since 2003 and never paid late so should qualify for good customer.

kingjj

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#399543 3-Nov-2010 11:40

Got this letter middle of October and opted for the double data which was setup the very next day. It is genuine. All last for 12 months and will not auto-renew.

wreck90

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#399554 3-Nov-2010 11:55

@kingjj: how long have you been an ADSL customer for?

LostBoyNZ

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#399628 3-Nov-2010 14:15

Found the website to choose your gift is http://telecom.co.nz/mytreat

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gmball

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#399636 3-Nov-2010 14:31

Been with Telecom for years, this possibly would have us stay with Telecom as about to request a change to another provider.

Never received any letter, and tried details on the treat website, but says invalid phone number.

Looks like they don't wish to keep our business...

Is this a limited offer only to a select few customers, and how are customers selected to receive this offer?

langers1972

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#399637 3-Nov-2010 14:32

Just for info, I haven't received the letter and the website wouldn't accept my account and phone number so looks like it's a targeted offer

gmball

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#399638 3-Nov-2010 14:35

Yep, definitely a targeted offer. Would be interested to know what it would take to be eligible. We only spend around $180 per month with Telecom, so maybe it needs to be a $200+ per month spend?

Must be some eligibility criteria..

Ragnor

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#399640 3-Nov-2010 14:36

I hope they target me, my feet are getting itchy with the current regular plans.

wreck90

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#399643 3-Nov-2010 14:42

Strange, I've been with them on ADSL since 2003 , not on contract, and bill paid all the time.

This is the type of offer that pisses off good customers who don't qualify for some reason.

From the wording of the letter, if you don't qualify for the offer then by default you are a bad customer.

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gmball

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#399648 3-Nov-2010 14:46

Even more reason for me to take my $180 per month elsewhere.

We have been looking at other providers anyway, but such an offer may have been the deal breaker for us to stay with Telecom and avoid the hassle of changing. Not really any reason to stay otherwise.

dclegg

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#399667 3-Nov-2010 15:22

I've been with Telecom since we moved back from Australia at the end of 2004. Bills always paid on time, and I don't qualify either, according to that website. Its a shame, as I could really do with a bumping of my datacap. On the 20GB plan now, and I exceed that most months. If the US dollar wasn't giving me such a rough go of it (I get paid in USD as I contract to an American company), I'd look at upping the plan, but alas thats not an option right now.

I was approached about 6 months ago with an offer to double my data cap if I signed a contract, but at the time I wasn't regularly exceeding my cap so I passed on the offer. Been regretting it ever since. I even rang them up asking if they could do that, but they stated they couldn't as it would be anti-competitive (WTF?).

killerteddy

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#399686 3-Nov-2010 15:44

Doesn't look like I'll be getting x'mas presents from telecom this year :(

tardtasticx

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#399688 3-Nov-2010 15:47

Checked our account number and phone number on there, we too are not elligable. We spend $130+ each month. Even brought a TiVo from them. I'll call them up later and see what they say. This is going to make a lot of customers very angry because this will make them feel their custom is unwanted/unworthy to Telecom

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