New Spark broadband offerings

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Max
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#2794693 13-Oct-2021 19:15

DjShadow:

MaxineN:

These new plans look actually slightly competitive.

Too bad my in laws who are already on Spark still don't have fibre(been delayed multiple times) and they're paying waaaaayyy too much for ADSL.

Out of the "Big 3" I think its the best deal with the free netflix built into the plan.

Vodafone has gig fibre for $99 a month but you need the $10 on-account mobile discount, no free streaming offers

2degrees is $96 a month with the $10 on-account mobile discount and free Amazon prime but that is limited to 12 months.

Pointless for anyone stuck on DSL because Chorus can't make up their minds on when fibre is being built in my in-laws area. (Can a chorus rep actually shed some light for me via a DM? Would be great.) But it would be nice for my in laws to have something else other than freeview tv to watch.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

UncleArk

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#2794701 13-Oct-2021 19:41

rscole86: I ordered a plan change on Monday 11 October, an automated email confirmed my order and that it would be applied today, 13 October.

Today I messaged Spark to confirm it went ahead, they had no record on my order or my order reference number. Thankfully it could be resolved via the Spark app chat service immediately, but pretty poor form for the online plan change to get swallowed into a black hole.

I ordered that day too thinking it would happen today….but the online tracker says:

13 October 2021 ORDER CREATED
Things are in motion! Someone will be in touch with you within 5 working days. Keep an eye on your email for more information from us.

At least mine hasn’t fallen into a black hole like yours… but a but disappointed that it may not happen til middle to late next week (in terms of working days) just to change a plan…

GarryP

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#2794714 13-Oct-2021 20:02

Just ordered Max Fibre and got the confirmation email.

Spark website was a bit dodgy for me as at the "add to cart" stage it just spun its wheels and greyed out the text. Online chat wouldn't accept any typing. Finally spotted that something was in the cart so clicked on that and finished the process.

quickymart

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#2794803 13-Oct-2021 21:49

No, no technician needs to visit for a fibre plan change.

@cbrpilot any chance the wording on the confirmation e-mail for a fibre plan change could be tweaked slightly to say "a technician will be visiting (if required). If you're just changing your plan, no technician needs to visit" or something like that?

GarryP

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#2794888 14-Oct-2021 07:27

quickymart:

No, no technician needs to visit for a fibre plan change.

@cbrpilot any chance the wording on the confirmation e-mail for a fibre plan change could be tweaked slightly to say "a technician will be visiting (if required). If you're just changing your plan, no technician needs to visit" or something like that?

The wording definitely needs to be changed. The Order Tracker page for my upgrade shows "INSTALLATION APPOINTMENT SCHEDULED" which is not needed. It seems Spark's default position is that all Broadband orders are a new connection.

hio77

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#2794897 14-Oct-2021 08:13

I find this new plan and changes very reminiscent of when it was my job to drive and deliver these changes within spark resi/business..
Try not to hammer the spark folk here too much. They likely had a discussion or two about these plans but otherwise would have had very opportunity for change..

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BuzzLightyear

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#2794904 14-Oct-2021 08:29

So I have changed from unplan with Netflix premium to new max plan. Was told I could keep Netflix premium for another $6~ per month so said yes (it was a palava to get that answer). Only Netflix standard is loaded on the new plan at the moment though. When I queried this I was told I need to manage my plan through my Netflix account page or contact Netflix support. When I look at Netflix it says you need to talk to Spark RE billing.

Does anyone know how I maintain premium in this situation? My account on Netflix currently says premium but Spark account doesn’t match so something is misaligned?

cbrpilot

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#2794912 14-Oct-2021 08:53

Wellingtondave:

Put in the request from Unplan to whatever the new one is called for the speed bump at the similar price.

Today get a notification that a Chorus tech visit is to be scheduled and I need to be home. Isn't it just a provisioning change?

Hi Wellingtondave, if you already have Fibre at home, then there is no need for a technician visit when you change plan. I've raised the comments made in this forum with the team and will come back to you if we require any further info to get any wording issues sorted.

Thanks.

My views are my own, and may not necessarily represent those of my employer.

Shindig

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#2794919 14-Oct-2021 09:08

Do you think it would be technically possible to port my static IP over from BigPipe to the Spark service?

The little things make the biggest difference.

steve98

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#2794925 14-Oct-2021 09:19

hio77:
I find this new plan and changes very reminiscent of when it was my job to drive and deliver these changes within spark resi/business..
Try not to hammer the spark folk here too much. They likely had a discussion or two about these plans but otherwise would have had very opportunity for change..

Seems like most people are really happy with the plans, no? I know am. I've wanted Gigabit for a while but couldn't justify the extra. Being able to get it for no extra is like a Christmas present.

hio77

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#2794950 14-Oct-2021 09:50

steve98:
hio77:
I find this new plan and changes very reminiscent of when it was my job to drive and deliver these changes within spark resi/business..
Try not to hammer the spark folk here too much. They likely had a discussion or two about these plans but otherwise would have had very opportunity for change..

Seems like most people are really happy with the plans, no? I know am. I've wanted Gigabit for a while but couldn't justify the extra. Being able to get it for no extra is like a Christmas present.

Oh I fully agree. It's a big move to a change of market.

Much of these options I discussed heavily. So its great to see it happen. I can't help but think about the internal activity that went on behind this.

The bugbears I've seen here are honestly... The same as existing, it's just front of people's minds since they are going through the process.
Kinda makes me sad to see some of those still needing attention...

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nitro

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#2794966 14-Oct-2021 10:48

BuzzLightyear: So I have changed from unplan with Netflix premium to new max plan. Was told I could keep Netflix premium for another $6~ per month so said yes (it was a palava to get that answer). Only Netflix standard is loaded on the new plan at the moment though. When I queried this I was told I need to manage my plan through my Netflix account page or contact Netflix support. When I look at Netflix it says you need to talk to Spark RE billing.

Does anyone know how I maintain premium in this situation? My account on Netflix currently says premium but Spark account doesn’t match so something is misaligned?

just went through the same. i didn't have to do anything for netflix - premium was migrated as well.

did you try to access netflix via the 'Modify your Netflix right from your MySpark account!' link while logged into your spark account? i checked mine there and it's still on premium.

wellygary

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#2794971 14-Oct-2021 10:52

GarryP:

The wording definitely needs to be changed. The Order Tracker page for my upgrade shows "INSTALLATION APPOINTMENT SCHEDULED" which is not needed. It seems Spark's default position is that all Broadband orders are a new connection.

Yip, When we signed up for Fibre with Spark, there was lots of emails talking about Technicians and install appointments... But Chorus had already installed the fibre after a door knock visit from them about a month earlier... I think the documentation assumes there is no fibre at all...

But no one actually came out to do anything and the little Blinky lights just magically started flashing one evening...

FineWine

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#2794979 14-Oct-2021 11:11

Warp Speed if you would Mr Sulu

Max Fibre with Landline

Went into our local Spark store at 1615 yesterday and it changed over at approx 1000 this morning.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Reanalyse

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#2795047 14-Oct-2021 11:19

FineWine:

Warp Speed if you would Mr Sulu

Max Fibre with Landline

Went into our local Spark store at 1615 yesterday and it changed over at approx 1000 this morning.

You are lucky, ordered my plan change 2 days ago and still pending. Mind you I am in Auckland where everything seems to be held up these days.

And to add insult to injury I have a Spark email in my inbox asking "how do we do"

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