Spark launches satellite service

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark launches satellite service

1 | 2 | 3 | 4 | 5 | 6 | 7

244 posts

Master Geek
+1 received by user: 89

Trusted

Spark NZ

#3479661 10-Apr-2026 09:19

boosacnoodle:

Received the sign-on message multiple times. Not sure if that is expected or a bug?

Currently the message is set up so that the maximum of messages sent to a customer is "1 per 24 hr period", so if you connect on Friday you will get the message, if you connect on Saturday, 24 hrs later you will get the same message and so on. We may adjust the frequency based on feedback.

andyb

Aucklandjafa

563 posts

Ultimate Geek
+1 received by user: 278

#3482414 20-Apr-2026 11:52

Has anyone still not been able to connect to the satellite service? Just traveled over the North Island and had zero service. When VoLTE was launched, all lines on my account weren’t provisioned for it, thinking it might men something similar.

CSR in the shop didn’t really have an idea other than swapping the SIM card….

andyb

244 posts

Master Geek
+1 received by user: 89

Trusted

Spark NZ

#3482438 20-Apr-2026 12:23

Aucklandjafa:

Has anyone still not been able to connect to the satellite service? Just traveled over the North Island and had zero service. When VoLTE was launched, all lines on my account weren’t provisioned for it, thinking it might men something similar.

CSR in the shop didn’t really have an idea other than swapping the SIM card….

Is your current plan have the service included and is your device in the supported device list and running the latest software

https://www.spark.co.nz/online/shop/mobile-plans/satellite.html

andyb

Aucklandjafa

563 posts

Ultimate Geek
+1 received by user: 278

#3482488 20-Apr-2026 12:33

andyb:

Aucklandjafa:

Has anyone still not been able to connect to the satellite service? Just traveled over the North Island and had zero service. When VoLTE was launched, all lines on my account weren’t provisioned for it, thinking it might men something similar.

CSR in the shop didn’t really have an idea other than swapping the SIM card….

Is your current plan have the service included and is your device in the supported device list and running the latest software

https://www.spark.co.nz/online/shop/mobile-plans/satellite.html

Yes, yes and yes!

gzt

19019 posts

Uber Geek
+1 received by user: 8111

Lifetime subscriber

#3482489 20-Apr-2026 12:35

Please state your phone model number and purchase location.

Aucklandjafa

563 posts

Ultimate Geek
+1 received by user: 278

#3482490 20-Apr-2026 12:37

gzt: Please state your phone model number and purchase location.

iPhone 15P purchased through Spark.

HP

Shop now for HP laptops and other devices (affiliate link).

andyb

244 posts

Master Geek
+1 received by user: 89

Trusted

Spark NZ

#3482536 20-Apr-2026 14:19

Aucklandjafa:

gzt: Please state your phone model number and purchase location.

iPhone 15P purchased through Spark.

Just there is no carrier file to be updated - settings -> general -> about - if there is one there you will be prompted update it.

andyb

boosacnoodle

1394 posts

Uber Geek
+1 received by user: 931

#3482540 20-Apr-2026 14:25

Aucklandjafa:

gzt: Please state your phone model number and purchase location.

iPhone 15P purchased through Spark.

Are you on iOS 26.4? If you are, go into Settings > About > General when you have internet available and see if you get a Carrier Settings Update prompt.

Aucklandjafa

563 posts

Ultimate Geek
+1 received by user: 278

#3482548 20-Apr-2026 14:55

Zero prompts, I feel I may have clicked the update a week or so ago.

Linux

12363 posts

Uber Geek
+1 received by user: 8657

Trusted

Lifetime subscriber

#3482549 20-Apr-2026 15:00

Aucklandjafa:

Zero prompts, I feel I may have clicked the update a week or so ago.

@Aucklandjafa but is the update actually installed?

Aucklandjafa

563 posts

Ultimate Geek
+1 received by user: 278

#3482570 20-Apr-2026 15:47

Linux:

Aucklandjafa:

Zero prompts, I feel I may have clicked the update a week or so ago.

@Aucklandjafa but is the update actually installed?

Currently running version 69.1

HP

Shop now for HP laptops and other devices (affiliate link).

boosacnoodle

1394 posts

Uber Geek
+1 received by user: 931

#3482572 20-Apr-2026 15:48

And iOS 26.4?

Linux

12363 posts

Uber Geek
+1 received by user: 8657

Trusted

Lifetime subscriber

#3482574 20-Apr-2026 15:50

Aucklandjafa:

Linux:

Aucklandjafa:

Zero prompts, I feel I may have clicked the update a week or so ago.

@Aucklandjafa but is the update actually installed?

Currently running version 69.1

@Aucklandjafa We are talking about the iOS version which is on 69.1

Aucklandjafa

563 posts

Ultimate Geek
+1 received by user: 278

#3482595 20-Apr-2026 17:22

Yep, IOS 26.4

boosacnoodle

1394 posts

Uber Geek
+1 received by user: 931

#3482604 20-Apr-2026 18:06

Last thing to check is Settings > Mobile > Satellite and see if that is enabled or not. If it is, log a fault with Spark.

1 | 2 | 3 | 4 | 5 | 6 | 7