Spark launches satellite service

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark launches satellite service

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248 posts

Master Geek
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Spark NZ

#3479661 10-Apr-2026 09:19

boosacnoodle:

Received the sign-on message multiple times. Not sure if that is expected or a bug?

Currently the message is set up so that the maximum of messages sent to a customer is "1 per 24 hr period", so if you connect on Friday you will get the message, if you connect on Saturday, 24 hrs later you will get the same message and so on. We may adjust the frequency based on feedback.

andyb

Aucklandjafa

585 posts

Ultimate Geek
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#3482414 20-Apr-2026 11:52

Has anyone still not been able to connect to the satellite service? Just traveled over the North Island and had zero service. When VoLTE was launched, all lines on my account weren’t provisioned for it, thinking it might men something similar.

CSR in the shop didn’t really have an idea other than swapping the SIM card….

andyb

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Spark NZ

#3482438 20-Apr-2026 12:23

Aucklandjafa:

Has anyone still not been able to connect to the satellite service? Just traveled over the North Island and had zero service. When VoLTE was launched, all lines on my account weren’t provisioned for it, thinking it might men something similar.

CSR in the shop didn’t really have an idea other than swapping the SIM card….

Is your current plan have the service included and is your device in the supported device list and running the latest software

https://www.spark.co.nz/online/shop/mobile-plans/satellite.html

andyb

Aucklandjafa

585 posts

Ultimate Geek
+1 received by user: 298

#3482488 20-Apr-2026 12:33

andyb:

Aucklandjafa:

Has anyone still not been able to connect to the satellite service? Just traveled over the North Island and had zero service. When VoLTE was launched, all lines on my account weren’t provisioned for it, thinking it might men something similar.

CSR in the shop didn’t really have an idea other than swapping the SIM card….

Is your current plan have the service included and is your device in the supported device list and running the latest software

https://www.spark.co.nz/online/shop/mobile-plans/satellite.html

Yes, yes and yes!

gzt

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Uber Geek
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Lifetime subscriber

#3482489 20-Apr-2026 12:35

Please state your phone model number and purchase location.

Aucklandjafa

585 posts

Ultimate Geek
+1 received by user: 298

#3482490 20-Apr-2026 12:37

gzt: Please state your phone model number and purchase location.

iPhone 15P purchased through Spark.

Dyson

Shop now for Dyson appliances (affiliate link).

andyb

248 posts

Master Geek
+1 received by user: 100

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Spark NZ

#3482536 20-Apr-2026 14:19

Aucklandjafa:

gzt: Please state your phone model number and purchase location.

iPhone 15P purchased through Spark.

Just there is no carrier file to be updated - settings -> general -> about - if there is one there you will be prompted update it.

andyb

boosacnoodle

1550 posts

Uber Geek
+1 received by user: 1030

#3482540 20-Apr-2026 14:25

Aucklandjafa:

gzt: Please state your phone model number and purchase location.

iPhone 15P purchased through Spark.

Are you on iOS 26.4? If you are, go into Settings > About > General when you have internet available and see if you get a Carrier Settings Update prompt.

Aucklandjafa

585 posts

Ultimate Geek
+1 received by user: 298

#3482548 20-Apr-2026 14:55

Zero prompts, I feel I may have clicked the update a week or so ago.

Linux

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#3482549 20-Apr-2026 15:00

Aucklandjafa:

Zero prompts, I feel I may have clicked the update a week or so ago.

@Aucklandjafa but is the update actually installed?

Aucklandjafa

585 posts

Ultimate Geek
+1 received by user: 298

#3482570 20-Apr-2026 15:47

Linux:

Aucklandjafa:

Zero prompts, I feel I may have clicked the update a week or so ago.

@Aucklandjafa but is the update actually installed?

Currently running version 69.1

Dell

Shop now for Dell laptops and other devices (affiliate link).

boosacnoodle

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Uber Geek
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#3482572 20-Apr-2026 15:48

And iOS 26.4?

Linux

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+1 received by user: 8791

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#3482574 20-Apr-2026 15:50

Aucklandjafa:

Linux:

Aucklandjafa:

Zero prompts, I feel I may have clicked the update a week or so ago.

@Aucklandjafa but is the update actually installed?

Currently running version 69.1

@Aucklandjafa We are talking about the iOS version which is on 69.1

Aucklandjafa

585 posts

Ultimate Geek
+1 received by user: 298

#3482595 20-Apr-2026 17:22

Yep, IOS 26.4

boosacnoodle

1550 posts

Uber Geek
+1 received by user: 1030

#3482604 20-Apr-2026 18:06

Last thing to check is Settings > Mobile > Satellite and see if that is enabled or not. If it is, log a fault with Spark.

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