Skinny Direct Launch

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513 posts

Ultimate Geek

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Skinny

#1627622 11-Sep-2016 22:41

jourdant:

I ported my personal number across on friday. I ordered the Skinny SIM with a new number and placed it in another device. I couldn't find the option in the portal to start a port, so I had to call up to have it done. After that, the process was pretty quick.

My main dislike right now is the app. On my 5x (running 7.0), I can't scroll up or down, only the balances can really be interacted with. On my iOS device, the quick buy is partially cut off and doesn't allow you to scroll either. Seems like it could be fixed with a little CSS. But overall the experience feels clunky with it not being a native app.

Edit: set correct android version

Could you possibly mail me some screen shots highlighting the issues you have with the app (and note the device on them as well).

jourdant

44 posts

Geek

#1627631 11-Sep-2016 22:52

LivingSkinny:

jourdant:

I ported my personal number across on friday. I ordered the Skinny SIM with a new number and placed it in another device. I couldn't find the option in the portal to start a port, so I had to call up to have it done. After that, the process was pretty quick.

My main dislike right now is the app. On my 5x (running 7.0), I can't scroll up or down, only the balances can really be interacted with. On my iOS device, the quick buy is partially cut off and doesn't allow you to scroll either. Seems like it could be fixed with a little CSS. But overall the experience feels clunky with it not being a native app.

Edit: set correct android version

Could you possibly mail me some screen shots highlighting the issues you have with the app (and note the device on them as well).

Sure, where would you like me to send them?

LivingSkinny

513 posts

Ultimate Geek

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Skinny

#1627814 12-Sep-2016 11:51

Batwing: Yeah the skinny app knows I'm on skinny and very quickly shows me my balances without any extra effort logging in. The skinny direct app doesn't even feel like an app, more of an icon to a slow to load advertisement, definitely a step backwards.

We have just launched a new version of the app. When you are connected with mobile data this will now log you in automatically. On WiFi you will still need to log in once but after that it will be automatic.

This is now live on Google Play and being loaded on the App Store.

LivingSkinny

513 posts

Ultimate Geek

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Skinny

#1627959 12-Sep-2016 15:51

russelo: I received the sim card and pop it into my phone.
do i have to do something else to get the number porting started?
when will my number be ported over?

The port in request will be submitted in first 5-10 minutes once the SIM is activated and the approved time will be an hour after submitting the port request. We are then also dependant upon the timing from your previous provider so it is possible that there will be further delays but in most cases the port will be complete within a couple of hours of activation.

zonegeek

2 posts

Wannabe Geek

#1627985 12-Sep-2016 16:34

Is the mailing of the Skinny SIM tracked when they send it to you? I.e Can I track the delivery status?

Is there another way to get a sim i.e purchase from a shop if I want to port my number?

Also is skinny ever going to consider a package deal if you have broadband and mobile with skinny?

regards

Geese

1028 posts

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Inactive user

#1628099 12-Sep-2016 19:12

To add to above post there isn't a way to order another soon sim i can find apart from blocking it and reporting it lost.

Would be good to be able to order somehow as I've needed spare sim cards from time to time accommodating various sim sizes. Or damaged sim cards.

Behodar

10508 posts

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#1628346 13-Sep-2016 09:09

"We have great value packs to call or text 23 other countries, or you can use our great standard rates to stay in touch."

Where can I find these "standard rates"?

A coworker has added $10 of "Extras Credit" to his account but can't send texts to Canada (iPhone reports "Not Delivered"); surely they don't cost more than $10 each!

Quic Broadband

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LivingSkinny

513 posts

Ultimate Geek

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Skinny

#1628350 13-Sep-2016 09:17

Behodar:

"We have great value packs to call or text 23 other countries, or you can use our great standard rates to stay in touch."

Where can I find these "standard rates"?

A coworker has added $10 of "Extras Credit" to his account but can't send texts to Canada (iPhone reports "Not Delivered"); surely they don't cost more than $10 each!

International standard rates can be found here.

A text to Canada would cost $0.20. To start with I'd suggest turning iMessage off and trying again.

Behodar

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#1628358 13-Sep-2016 09:24

Thanks. That page seems to be very well hidden though! Perhaps you should link to it from the Extras page where it's referred to.

Turning off iMessage didn't help, but apparently he's logged a ticket with you guys so I'll leave it at that.

LivingSkinny

513 posts

Ultimate Geek

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Skinny

#1628383 13-Sep-2016 10:04

Is the mailing of the Skinny SIM tracked when they send it to you? I.e Can I track the delivery status?

Yes, the email address used to sign up will receive a track and trace email once the SIM is sent.

Is there another way to get a sim i.e purchase from a shop if I want to port my number?

No Skinny Direct is online only.

Also is skinny ever going to consider a package deal if you have broadband and mobile with skinny?

We are constantly reviewing our plans and offers so I can't answer that question at the moment.

1cloud

164 posts

Master Geek

#1628736 13-Sep-2016 16:33

LivingSkinny:

Hey Everyone

We've got some news - this morning we've launched Skinny Direct!

It's a new mobile service by us at Skinny Mobile, but it's only available online at skinnydirect.co.nz

It works in a similar way to our broadband service in that you just add your debit or credit card upon sign up which then repurchases your Combo automatically every 30 days. So no more top ups!

We have 2 Combos available, a $30 Combo with 3GB data or a $50 Combo with 6GB data. Both Combos also come with unlimited NZ calling & texts and free voicemail. Does that put a smile on your dial? We hope so :)

How do we manage such data amounts at those prices? Well, by going direct to us we don't have to pay extra things like rent, commissions etc and we think the people who take this up would most likely prefer to self serve rather than calling us anyway, so we instantly save dollars there. And they go back into the plans.

Give it a go and tell us what you think! Only available online at skinnydirect.co.nz or from the Skinny Direct app in the App Store and Google Play :)

just wondering , am i able to switch between the combos from login/app ?

thanks

LivingSkinny

513 posts

Ultimate Geek

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Skinny

#1628741 13-Sep-2016 16:43

1cloud:

just wondering , am i able to switch between the combos from login/app ?

thanks

Do you mean switch between the $30 to $50 Skinny Direct Combos? You can but remember that when you select to purchase you are charged and your renewal date starts from that time. Quota then lasts for 30 days. Therefore unless you have run out of data it is best to wait to the end of your 30 days to switch.

cokeman2

919 posts

Ultimate Geek

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#1630173 14-Sep-2016 12:14

i am not happy how this is worked out SKINNY

1. buys skinny direct on 7sep

2. delivers on 8 sep morning

3. activates on friday 9 sep

4. sim problem doesn't recognize sim in 3 different phones , skinny says for sim replacement called on friday. they will post me blank sim. (no tracking number provided)

5. calls 12 sep to make sure if the sim was on way and why i didn't get over night delivery like before .skinny says sims on the way.

6. 14 sep sparks deactivated my sim card number is ported to skinny automatically apparently . skinny sim has not turned up :(

7. now i have no phone and no skinny sim , rings skinny after 30m of in between waiting times , sims been couried but has delayed somewhere after tracking number is finally given

8. waits for skinny sim no phone activat as of this time

wouldn't need to do B#t#hing if you had delayed the port over from spark ....maybe faster courier times

yes i am rural but it came overnight delivery the first time wheres the hold up now.??...

should i ring up spark get my number ported back ? or its nothing u can do :(

disappointed

Social Bitcoin meetup every 2 weeks in Hamilton PM me for details

richms

28187 posts

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#1630187 14-Sep-2016 12:40

Does the app let me login once and see several sim cards? That is the one thing I like about the vodafone app over the 2degrees one, no logging in and out, just add the other sims to the login and see and manage them all at once.

Richard rich.ms

Yabanize

2350 posts

Uber Geek

#1630457 14-Sep-2016 19:28

richms:

Does the app let me login once and see several sim cards? That is the one thing I like about the vodafone app over the 2degrees one, no logging in and out, just add the other sims to the login and see and manage them all at once.

The Regular Skinny website lets you link accounts and see them all in one place, but not Skinny Direct.

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