Spark - 5G Coverage + data instability (Wellington & parts of Auckland)

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark - 5G Coverage + data instability (Wellington & parts of Auckland)

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#3480116 12-Apr-2026 07:40

boosacnoodle:

gajan:

If anyone wants to DM some specific examples (time, phone#, location and problem experienced) ideally from the last few days as it’s easier to grab logs - will try and get someone to take a look.

Did you make a change? I no longer see 5G in the affected areas, so no longer face the drop out/handoff issues.

@gajan you should really tag them into your post

gajan

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#3480160 12-Apr-2026 10:37

boosacnoodle:

gajan:

If anyone wants to DM some specific examples (time, phone#, location and problem experienced) ideally from the last few days as it’s easier to grab logs - will try and get someone to take a look.

Did you make a change? I no longer see 5G in the affected areas, so no longer face the drop out/handoff issues.

I'd need some details (time, location, etc. to confirm) - our team constantly optimise, improve coverage with new sites, add capacity etc.

My comments and remarks are not necessarily of my employer.

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#3480161 12-Apr-2026 10:39

gajan:

boosacnoodle:

gajan:

If anyone wants to DM some specific examples (time, phone#, location and problem experienced) ideally from the last few days as it’s easier to grab logs - will try and get someone to take a look.

Did you make a change? I no longer see 5G in the affected areas, so no longer face the drop out/handoff issues.

I'd need some details (time, location, etc. to confirm) - our team constantly optimise, improve coverage with new sites, add capacity etc.

So no changes made to the mobile network

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#3480162 12-Apr-2026 10:41

gajan:

I'd need some details (time, location, etc. to confirm) - our team constantly optimise, improve coverage with new sites, add capacity etc.

@gajan Springs/Amyes/Shands Road, Hornby seems to be fine now. Previously upload was sub-1 Mbps.

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#3480214 12-Apr-2026 14:22

Spoke too soon. Issue is back driving along Amyes Road onto Shands Road and up to The Hub. No data transfer at all. This time on 4G.

boosacnoodle

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#3480216 12-Apr-2026 14:26

@gajan

Lego

Shop now for Lego sets and other gifts (affiliate link).

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#3480217 12-Apr-2026 14:29

Just tried on my partners phone. No data transfer also on both 4G and 5G. Both using iPhone 17 Pro and 16 Pro. Spark doesn’t work in Hornby. So odd!

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#3480290 12-Apr-2026 22:54

I’m an admin on the main Tesla Facebook communities - lots of people reporting data instability since the 3G shutdown. Teslas roam on Spark using a Telstra AU sim.

When I drive to town I’ve found many areas around the Wellington CBD cause the Tesla’s modem to fully drop mobile signal going into offline mode and this isn’t just me seeing this either.

It would be great if Tesla used a local sim instead of roaming, but would be good to get this one looked at a bit closer. @gajan I’ll flick you the IMEI of my vehicle to see if you can spot anything odd.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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