Long story short, been a contract Telecom Mobile customer for 14 years, been on a Gen-I plan for the last 4, things have changed and 2 of my mobiles are ready for a resign and the Gen-I plans don't suit.
Started looking at what was on offer from Telecom and can't say I am to impressed.
This is how it is...
Telecom offer:
$60 a month - 200 Anytime mins, 300 texts and 50mb data
2D Offer
$39 a month - 120 Anytime mins, 2500 texts and 100mb data + extra 100mins for life and 1gb data for a year.
Don't need (or expect) Telecom to match this letter for letter, but there a massive difference in offers here.
I have spoken to the Telecom call center and Gen-i, both seem to offer little help. Basically I have been told there is no room for negotiations. They don't have a retention team and this is the plan. Take it or leave it.
Even if they came to the party with some free "Pay Monthly Boosts" for extra texts or data, or even applied a monthly credit of $10 I would be happy. Hey, even throw in a free Tivo!
I am just surprised that there is no negotiation or discussions at all.
Yes, I know I can jump ship, but wanted to give Telecom the chance to resign my business. Never had a issue with them but it is getting past the point of changing providers for the sake of moving.
Anyone from Telecom here who can help?
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