Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




374 posts

Ultimate Geek


# 100229 5-Apr-2012 15:23
Send private message

This was not meant to be a moan, but probably is going to be so sorry!

Long story short, been a contract Telecom Mobile customer for 14 years, been on a Gen-I plan for the last 4, things have changed and 2 of my mobiles are ready for a resign and the Gen-I plans don't suit.  

Started looking at what was on offer from Telecom and can't say I am to impressed. 

This is how it is...

Telecom offer:
$60 a month - 200 Anytime mins, 300 texts and 50mb data

2D Offer
$39 a month - 120 Anytime mins, 2500 texts and 100mb data + extra 100mins for life and 1gb data for a year.

Don't need (or expect) Telecom to match this letter for letter, but there a massive difference in offers here.  

I have spoken to the Telecom call center and Gen-i, both seem to offer little help.  Basically I have been told there is no room for negotiations.  They don't have a retention team and this is the plan.  Take it or leave it. 

Even if they came to the party with some free "Pay Monthly Boosts" for extra texts or data, or even applied a monthly credit of $10 I would be happy.   Hey, even throw in a free Tivo!

I am just surprised that there is no negotiation or discussions at all. 

Yes, I know I can jump ship, but wanted to give Telecom the chance to resign my business.  Never had a issue with them but it is getting past the point of changing providers for the sake of moving. 

Anyone from Telecom here who can help? 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
370 posts

Ultimate Geek


  # 605791 5-Apr-2012 16:17
Send private message

I would suggest you call 0800 225598 ask for sales, explain the situation and then ask for retention team.  You may end up being rather pleased with the results.  With telecom you have to push a few buttons and speak to a few people to get anywhere. Strange setup but worth it usually in the end.




mxpress

1917 posts

Uber Geek


  # 605794 5-Apr-2012 16:30

So you would be happy to still pay more? ($11) with much less data, mins and texts?

 
 
 
 




374 posts

Ultimate Geek


  # 605795 5-Apr-2012 16:35
Send private message

SteveON: So you would be happy to still pay more? ($11) with much less data, mins and texts?


Sure, because I know now, where I want to use my phone is going to work.  I can see it, moving providers and having no coverage in the places I go. 

It is a fine line between what I have now and what I will pay for the assurances. 

Banana?
4870 posts

Uber Geek

Subscriber

  # 605798 5-Apr-2012 16:36
Send private message

SteveON: So you would be happy to still pay more? ($11) with much less data, mins and texts?

$21

XT is IMHO a better network though

ajw

1527 posts

Uber Geek


  # 605807 5-Apr-2012 17:11
Send private message

As Telecom bleeds more market share to 2D their prices will get cheaper.

1917 posts

Uber Geek


  # 605810 5-Apr-2012 17:24

trig42:
SteveON: So you would be happy to still pay more? ($11) with much less data, mins and texts?

$21

XT is IMHO a better network though


Nope $11, he wanted a $10 discount. Without the discount its $21.

Re coverage: have you tried it?

Nate wants an iphone
3906 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 605825 5-Apr-2012 17:49
Send private message

You may want to check this page. It has Telecoms business plans.

For $52.17 (ex GST), you get 200 minutes, 300 SMS, and 1GB data.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


 
 
 
 


311 posts

Ultimate Geek

Trusted

  # 605826 5-Apr-2012 17:50
Send private message

What device are you using?

iphone 3Gs or 4 as you are on a gen-i plan?

while XT has a great network footprint, the combined 2degrees/Vodafone network is pretty close to XT as long as you have a UMTS900 capable phone.

I personally have a 2degrees iphone 3Gs (yes i am too poor to afford a new phone) and it doesn't support UMTS900 so when out of the main centres i am stuck on Vodafone 2G but when in a urban area i am either on the 2degrees or Vodafone UMTS2100 3G network.

if I had a UMTS900 device I would have 3G in 97% of the places kiwis live work and play, to use the common telco line.




Any posts are personal comments and not that of my employer

1917 posts

Uber Geek


  # 605831 5-Apr-2012 18:04

pwner: What device are you using?

iphone 3Gs or 4 as you are on a gen-i plan?

while XT has a great network footprint, the combined 2degrees/Vodafone network is pretty close to XT as long as you have a UMTS900 capable phone.

I personally have a 2degrees iphone 3Gs (yes i am too poor to afford a new phone) and it doesn't support UMTS900 so when out of the main centres i am stuck on Vodafone 2G but when in a urban area i am either on the 2degrees or Vodafone UMTS2100 3G network.

if I had a UMTS900 device I would have 3G in 97% of the places kiwis live work and play, to use the common telco line.


Although there are now issues where 2degrees are implementing their own network in smallish towns and their mix of roaming/own cell sites are creating bad coverage issues. 



374 posts

Ultimate Geek


  # 605842 5-Apr-2012 18:31
Send private message

Re coverage: have you tried it?


Yup, not a bad as I thought. But some patchy areas.   

4397 posts

Uber Geek


  # 605843 5-Apr-2012 18:32
Send private message

skyplonk: This was not meant to be a moan, but probably is going to be so sorry!

Long story short, been a contract Telecom Mobile customer for 14 years, been on a Gen-I plan for the last 4, things have changed and 2 of my mobiles are ready for a resign and the Gen-I plans don't suit.  

Started looking at what was on offer from Telecom and can't say I am to impressed. 

This is how it is...

Telecom offer:
$60 a month - 200 Anytime mins, 300 texts and 50mb data

2D Offer
$39 a month - 120 Anytime mins, 2500 texts and 100mb data + extra 100mins for life and 1gb data for a year.

Don't need (or expect) Telecom to match this letter for letter, but there a massive difference in offers here.  

I have spoken to the Telecom call center and Gen-i, both seem to offer little help.  Basically I have been told there is no room for negotiations.  They don't have a retention team and this is the plan.  Take it or leave it. 

Even if they came to the party with some free "Pay Monthly Boosts" for extra texts or data, or even applied a monthly credit of $10 I would be happy.   Hey, even throw in a free Tivo!

I am just surprised that there is no negotiation or discussions at all. 

Yes, I know I can jump ship, but wanted to give Telecom the chance to resign my business.  Never had a issue with them but it is getting past the point of changing providers for the sake of moving. 

Anyone from Telecom here who can help? 


I was in a similar position and the telecom guy just said that their network is superior so they can charge more. 



374 posts

Ultimate Geek


  # 605845 5-Apr-2012 18:33
Send private message

pwner: What device are you using?

iphone 3Gs or 4 as you are on a gen-i plan?

while XT has a great network footprint, the combined 2degrees/Vodafone network is pretty close to XT as long as you have a UMTS900 capable phone.

I personally have a 2degrees iphone 3Gs (yes i am too poor to afford a new phone) and it doesn't support UMTS900 so when out of the main centres i am stuck on Vodafone 2G but when in a urban area i am either on the 2degrees or Vodafone UMTS2100 3G network.

if I had a UMTS900 device I would have 3G in 97% of the places kiwis live work and play, to use the common telco line.


I am using a HTC Desire.  Had an iphone 3Gs but moved away from that.

2D would be my choice if I cannot get Telecom to come to the party. 

 



374 posts

Ultimate Geek


  # 605846 5-Apr-2012 18:35
Send private message

I was in a similar position and the telecom guy just said that their network is superior so they can charge more. 


Sounds a lot like the line I got today.  Might have a better network, but I doubt it is a good as their pricing is trying to reflect.  

3413 posts

Uber Geek

Trusted

  # 605909 5-Apr-2012 22:08
Send private message

I dont know if its worth considering, but vodafone have some very good business plans at the moment.

I am on a 400 mins plan with unlimited free calls to any nz landline, 1500 txts and 500mb of data for $80
They do have a cheaper tier to the set of plans of which i think i am on the middle of the range, which should be around the $60 mark




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




4123 posts

Uber Geek
Inactive user


  # 605941 6-Apr-2012 06:29
Send private message

I am on the VF $45 smart plan, 100mins, 2500 texts, 250Mb data (plus initial 1G data extra per month which is still going after 7 months and looks like continuing) free calling between mobiles on our plan and one free common best mate number (main office). You may not get the 1G data anymore but worth a try.

Does the 2D data still work when you roam off their network onto Vodafone?


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.