I was just wondering what kind of power someone has when they move into a new tenancy and the old tenants haven't yet disconnected their internet (but have disconnected their phone?).. i.e. how long does it take before chorus would be willing to just do it? 

My friend recently moved house, within the same exchange area, but was told by Telecom that the old service (which is provided by another provider, to make it even messier) needs to be disconnected before they can connect her back to phone and broadband.

Her voice line at her old address has since been disconnected, but the broadband is still online - which will probably cause more problems for the next tenant to THAT house - until her services can be shifted.

She isn't too sure on where to turn next- not much luck with 123, and, although willing to be helpful, also not so much luck with the online chat service.

The issue is that the phone service at her new address HAS been disconnected (disconnected tone) but the broadband, according to Chorus, has not.. 

Has anyone else experienced this? Would it ever just be activated for her? Does she need to order a new physical line to be installed for this to happen??

I hope I am not too out of order with the forum selection here, it is, after all, a Telecom connection she is trying to move