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371 posts

Ultimate Geek
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Topic # 100516 12-Apr-2012 19:30
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I was just wondering what kind of power someone has when they move into a new tenancy and the old tenants haven't yet disconnected their internet (but have disconnected their phone?).. i.e. how long does it take before chorus would be willing to just do it? 

My friend recently moved house, within the same exchange area, but was told by Telecom that the old service (which is provided by another provider, to make it even messier) needs to be disconnected before they can connect her back to phone and broadband.

Her voice line at her old address has since been disconnected, but the broadband is still online - which will probably cause more problems for the next tenant to THAT house - until her services can be shifted.

She isn't too sure on where to turn next- not much luck with 123, and, although willing to be helpful, also not so much luck with the online chat service.

The issue is that the phone service at her new address HAS been disconnected (disconnected tone) but the broadband, according to Chorus, has not.. 

Has anyone else experienced this? Would it ever just be activated for her? Does she need to order a new physical line to be installed for this to happen??

I hope I am not too out of order with the forum selection here, it is, after all, a Telecom connection she is trying to move

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534 posts

Ultimate Geek
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  Reply # 608439 12-Apr-2012 19:49
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You might find that Telecom cannot talk to the other provider due to regulation. Instead they are best to track down the previous tenant and get them to disconnect or call the other provider themselves.




 

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371 posts

Ultimate Geek
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  Reply # 608440 12-Apr-2012 19:51
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Thanks for the reply
I figured since the separation it would be more difficult to accomplish... been trying to track down previous tenant since the issue arose but will persevere I guess! 

 
 
 
 


1948 posts

Uber Geek
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  Reply # 608450 12-Apr-2012 20:27
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Does the DSL still work in the new house your friend has moved into??  Ie if she plugs a modem into the line does it sync up and give her internet?

If it does you may be in luck and could find out which ISP the line is provided by?

Could be worth ringing around a few of the other broadband providers and seeing if they think they have service at the address.  Also knowing the line number helps too when looking things up.

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  Reply # 608452 12-Apr-2012 20:28
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Hi,
I work for a company who does provisioning for Chorus. The exact kind of work you are talking about. This is quite a common problem and most of the time the provider just ends up asking for a second line to be put on. When it gets to us to install the line we just swap it with the intact line and amend the charges. Nice and simple and you dont have to wait for weeks.



371 posts

Ultimate Geek
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  Reply # 608484 12-Apr-2012 21:13
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Thanks for the replies guys

No, the DSL does not even sync so I was questioning whether or not Chorus had the correct address... (it is up a right-of-way and in my line of work I've seen it happen time after time the wrong house is connected/changed... 

The second line approach sounds like it would be nice and easy (for the consumer) but I guess we'll have to wait and see if Telecom/Wholesale is willing to do this if it takes much longer! 


edit

Forgot to mention, we have been ringing around but nobody will give any information out, not even confirm the address. Line is disconnected so have no idea what the number was... Telecom can only tell us it isn't a Telecom connection, not sure if that's Chorus not giving info or not

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  Reply # 608499 12-Apr-2012 21:26
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Just an FYI: dialling 083201234 from the line in question will get the network to read the number to you.



371 posts

Ultimate Geek
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  Reply # 608500 12-Apr-2012 21:28
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quickymart: Just an FYI: dialling 083201234 from the line in question will get the network to read the number to you.


Even if disconnected? I tried another 4 digit number that usually works but it didn't this time 

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  Reply # 608537 12-Apr-2012 22:22
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chevrolux: Hi,
I work for a company who does provisioning for Chorus. The exact kind of work you are talking about. This is quite a common problem and most of the time the provider just ends up asking for a second line to be put on. When it gets to us to install the line we just swap it with the intact line and amend the charges. Nice and simple and you dont have to wait for weeks.


This is the best way to do it. Just get the line installed on another pair and if the residence only has  a  single lead in from the mushroom rejumper it there. 





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