Intermitent outages with telecom wireless router

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mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#100687 16-Apr-2012 22:26

Since setting up telecom broadband at my house last week, I have noticed a few outages. However I don't think the outages are with the actual braodband, but instead with the technicolor TG582n router they sent me. This is because when the internet goes down, I also am not able to connect to the router on any computer connected to it, at 192.168.1.254 in order to check the status of the modem, it just times out . I also think the lights on the router all remain on. I am not sure if it is something to do with how many wireless devices are connected to it.I guess there could be up to 8 devices connected wirelessly, and 1 connected via the wired LAN. The outages however affect all the devices. Powering the router on then off does usually fix it. It seems to happen every couple of days.
The only change I made was to change the wireless broadcast name and password, as well as turn on the routers firewall, which wasn't enabled for some reason. There are 3 phones on the line,, and each is using a filter. We did have the telecom tech here last week prior to the broadband connection, to replace some faulty hotpoints, and they said they also fixed a phone line fault on the line. The other thing is that there does still appear to be quite a bit of static on the phone line. Anyone have any ideas what maybe going on. My previous connection on another phone line never had this problem, but it was a dedicated line, and I was using a different router.

Oldhat

180 posts

Master Geek

Lifetime subscriber

#610284 16-Apr-2012 23:39

If your old router is adsl capable perhaps just use that to see if the problem goes away. Wireless interference could stop the wireless clients from connecting, but the computer connected via ethernet would still have access which you mention isn't the case.

One other thing could be insufficient power to the device for it to be able to handle the number of clients you have connecting.

Testing with the old router would be a good idea though.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#610286 16-Apr-2012 23:50

Oldhat: If your old router is adsl capable perhaps just use that to see if the problem goes away. Wireless interference could stop the wireless clients from connecting, but the computer connected via ethernet would still have access which you mention isn't the case.

One other thing could be insufficient power to the device for it to be able to handle the number of clients you have connecting.

Testing with the old router would be a good idea though.

Thanks, that is a good idea, I will try the old router to compare it with. It is probably a better one anyway, just that it doesn't do wireless 'n' just g, but I haven't really noticed much speed difference anyway with the old one, and most devices I use are also 'n' capable.