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162 posts

Master Geek


Topic # 100720 17-Apr-2012 15:13
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Broadband installed on Friday afternoon.
I came in on Saturday and tested: no dial tone/adsl.
tech comes back out monday afternoon and now testing tuesday morning I finally have services.
My broadband performance is unusable.  

Sync rates from modem:
6.531Mbps
933kbps 

real world national speed:
5.78Mbps
770kbps

real world international speed:
London
2.41Mbps 
0.51kbps 

real world international speed:
Boston/Comcast
1.02Mbps
0.52kbps

wow - what a shocker! totally unusable.
I used to sync at 16-18Mbps with Orcon a year ago at the same location and consistently get real world international download speeds between 12 and 16Mbps down.
The soft phone was a bit flakey, but hardly used it.

Getting a call back tomorrow from the throughput team, so I hope they can work some magic otherwise I will be forced to quit and try Orcon.
I am 1.7km from the Airedale St exchange so I reckon I should be getting around 12Mbps sync minimum.

This is disappointing, I was psyched for the new double data plans!

What annoys me too is that there's a VDSL2 cabinet about 75m away but Chorus said it's not feasible to connect me. That sucks, I would dig the trench or pay for it to be dug!

UFB is too far away, ugh!!

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  Reply # 610660 17-Apr-2012 16:59
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What modem are you using?

Post the line stats from the modem admin eg: line attenuation, noise margin etc.

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  Reply # 610667 17-Apr-2012 17:04
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Possible your area has been cabinetized and you are getting I think its called midpoint injection (check sbiddles post). Otherwise it could be packet loss. Lol you need to start working the problem before straight off saying you will switch providers.....





 
 
 
 




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Master Geek


  Reply # 610677 17-Apr-2012 17:14
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@Ragnor
I couldn't see where the line stats were, I am away from home right now. I turned on remote admin but forgot to write down my IP doh!

@Zeon
You are right, but the level one person started to tell me my speeds were great (!)
Then put me on hold for 5 mins to find the speedtest tool.
No mention of midpoint injection from them, but I guess that is not to be expected.
I will search for the sbiddle post. Hopefully an easy fix!



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Master Geek


  Reply # 610682 17-Apr-2012 17:17
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Using the free modem Telecom Technicolour



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Master Geek


  Reply # 610759 17-Apr-2012 19:38
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Will the line attenuation and noise margin figures reveal if it's midpoint injection?

What will Telecom do if it is?
Are they up front and admit that midpoint injection exists?

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  Reply # 610766 17-Apr-2012 19:53
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Midplan injection can't occur with Telecom as your ISP since Telecom only use wholesale services from Chorus, they don't have their own ISAM's.

Assuming you are within a 10Mbps zone according to the Chorus SAT your internal wiring is the first place to look.




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Master Geek


  Reply # 610812 17-Apr-2012 20:53
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Link Information

Uptime: 0 days, 0:07:08

DSL Type: ITU-T G.992.5

Bandwidth (Up/Down) [kbps/kbps]: 948 / 6.403

Data Transferred (Sent/Received) [kB/kB]: 218,36 / 326,43

Output Power (Up/Down) [dBm]: 12,3 / 19,0

Line Attenuation (Up/Down) [dB]: 16,3 / 29,0

SN Margin (Up/Down) [dB]: 12,4 / 12,1

System Vendor ID (Local/Remote): TMMB / ----

Chipset Vendor ID (Local/Remote): BDCM / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): -

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 11

CRC Errors (Up/Down): 1 / 0

HEC Errors (Up/Down): 2 / 0



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Master Geek


  Reply # 610820 17-Apr-2012 21:10
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who can check my internal wiring? the throughput team?

I wasn't asked if I wanted 'wiring and maintenance' when I joined :S

are my line stats showing anything of interest? - don't know how to read them/what to look for.

thanks

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  Reply # 610865 17-Apr-2012 22:36
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Assuming you are within a 10Mbps zone according to the Chorus SAT your internal wiring is the first place to look.



WHAT?! Are you saying old wiring could be to blame? Well I never....



But seriously, coffeebaron is the man to PM

edit: 29db would put your line around 2km-ish I would guess, but you say you are closer. So check for bad joints, old jacks etc.



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Master Geek


  Reply # 610983 18-Apr-2012 09:01
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thanks chevrolux, I need to make the coffee baron an Ethiopian Single Origin Syphon filter ;)

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  Reply # 611216 18-Apr-2012 15:33
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With 29dB downstream line attenuation you would normally expect to be getting around a 16Mbit down line rate like you got on Orcon.

Like the others have mentioned it could be an issue with the phone wiring in your home.

However, you say a you had a tech come out to reconnect the line? It's possible the tech muffed the connection of the line to the house, so it's not connected 100% properly or maybe bad connection at the exchange/cabinet end.

I would have another go at getting Telecom to book a Chorus tech to come out as test/fix it.

If that doesn't work bring in the big gun: Coffeebaron!

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  Reply # 611465 18-Apr-2012 20:56
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trakman: thanks chevrolux, I need to make the coffee baron an Ethiopian Single Origin Syphon filter ;)


Yea, that might earn a discount; thought beware, a bad coffee and I double my price :)
Hit my email but if you would like some further help and read my signature below.

Cheers
Fraser

Coffee Syphon:




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 612837 21-Apr-2012 15:01
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Wow, you have purple elements??

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  Reply # 612863 21-Apr-2012 16:51
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Geez Frazer is that coffee or a Meth lab ..... :)




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 612883 21-Apr-2012 17:42
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maverick: Geez Frazer is that coffee or a Meth lab ..... :)


Bahahaha

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