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exportgoldman

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#10111 5-Nov-2006 17:54
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Hello Everyone,

We have a client in West Auckland (New Lynn) which since Friday has been unable to get over 20KB/Second, usually the connection sites around 15KB/second and the ping times when this is happening goes up to 3000ms. (Testing is done to JetStreamGames)

We use a cisco router, and a Linksys router with 1 PC plugged in via cat5 to test.

We have logged two calls to Xtra, and the guy thought he had me on hold, and joked about trying to fob me off with the JetStream Speed Test form) to get me off the phone, and there were taking about the huge problems since unleashed was out with performance.

Phoned back on Sunday, and Xtra cannot

1. Tell us when the problem will be fixed.
2. Tell us when someone will start to look at the problem.

Pushed the Supervisor pretty hard - but he says they have no engineers he can call to look into this, and the people looking into it are not available today. They basically seem to me message takers.

The client is on the most expensive JetStream connection (the Business Pro Ultra 50GB) plan, and have 2 branch offices connecting in for Terminal Server/site to site VPN.

They are basically offline until Telecom can fix it, which they can't seem to even give a start date to look at resolving.

We can't go back onto the other plan which seems to have worked - leashed?

Phone number starts with 09 826

QUESTION: If we used Ihug, would be still be subject to the traffic shaping? ie, does it happen at the Exchange/Telecom level, or the ISP level?

Anyone else having issues like this?




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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  #51128 5-Nov-2006 19:55
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See

http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=10110
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=10055
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=10036
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=10070
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=9971
http://www.geekzone.co.nz/forums.asp?ForumId=49&TopicId=10028

in the broadband forum. Basically if they wan't a quick resoltion time to swap ISP. Should only take 10mins Id imagine to ring up, setup an account and change the passwords in your router

[Moderator edit (bradstewart): Fixed broken hyperlinks]




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exportgoldman

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  #51129 5-Nov-2006 20:10
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I don't know why, but all your forum links didn't work - but I have pretty much read all of the forums since the 26th and previous to work out what is really going on.

Problem is, it no longer takes 10 minutes to change ISP's. You actually need to get Telecom to change the PVC (Is that the right TLA?) or virtual circuit for the JetStream.

My connection at home took two weeks to move from Xtra to Ihug because of this, and the forms being slightly incorrect each time.

It used to be simply a switch of logon details :-(

Hopefully they will get onto it tomorrow - have the clients account manager on it on Monday




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

 
 
 
 


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  #51134 5-Nov-2006 20:34
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Opps thanks Brad for fixing the links




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grant_k
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  #51154 5-Nov-2006 23:02
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exportgoldman:
The client is on the most expensive JetStream connection (the Business Pro Ultra 50GB) plan, and have 2 branch offices connecting in for Terminal Server/site to site VPN.

Phone number starts with 09 826

QUESTION: If we used Ihug, would be still be subject to the traffic shaping? ie, does it happen at the Exchange/Telecom level, or the ISP level?

Anyone else having issues like this?

Our Auckland office is on the same exchange as you (our number starts with 820).

I just did 3 tests using NZDSL Speedtest:

Down  /  Up (kbps)
==============
3436 / 481
3717 / 483
3486 / 485

10:45pm on a Sunday night would have to be peak time in anyone's opinion I would have thought and while these results are a little slower than during the day (primarily downstream speed), they are still very good.

We are also on a Business Pro style plan with Max/Max line speeds.

The significant difference from your client is that we use a different ISP (Paradise).

From recent postings it seems like very few XTRA customers on Geekzone are happy with the performance since they "Unleashed" broadband on Oct. 26.  Brad Stewart would be one of the few happy XTRA customers who has posted his speed recently and Tony Hughes is probably another (he was getting 6.5Mbps which sounds like it might be a non-ADSL connection or something not available to the average customer).

So, in answer to your question, it is obvious that your client and I are getting very different speeds even though we are connected to the same exchange.  Clearly, in this case, the traffic shaping is happening at ISP level, wouldn't you agree?

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#51155 5-Nov-2006 23:15
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Tony has Xtra ADSL. 
I have Xtra ADSL and am reasonably happy with it. Only annoyance is my modem which crashes time to time on big downloads. Yes my speed goes up and down however its a huge improvement from the 256kbps days where that was the fastest you could hope to get....

Judging from the how these threads have been going, its difficult to gauge whom is in the majority... each one may be a small but vocal group which might not be representative of the majority. 




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