We have a client in West Auckland (New Lynn) which since Friday has been unable to get over 20KB/Second, usually the connection sites around 15KB/second and the ping times when this is happening goes up to 3000ms. (Testing is done to JetStreamGames)
We use a cisco router, and a Linksys router with 1 PC plugged in via cat5 to test.
We have logged two calls to Xtra, and the guy thought he had me on hold, and joked about trying to fob me off with the JetStream Speed Test form) to get me off the phone, and there were taking about the huge problems since unleashed was out with performance.
Phoned back on Sunday, and Xtra cannot
1. Tell us when the problem will be fixed.
2. Tell us when someone will start to look at the problem.
Pushed the Supervisor pretty hard - but he says they have no engineers he can call to look into this, and the people looking into it are not available today. They basically seem to me message takers.
The client is on the most expensive JetStream connection (the Business Pro Ultra 50GB) plan, and have 2 branch offices connecting in for Terminal Server/site to site VPN.
They are basically offline until Telecom can fix it, which they can't seem to even give a start date to look at resolving.
We can't go back onto the other plan which seems to have worked - leashed?
Phone number starts with 09 826
QUESTION: If we used Ihug, would be still be subject to the traffic shaping? ie, does it happen at the Exchange/Telecom level, or the ISP level?
Anyone else having issues like this?