Am I going to be slowed down or charged more?

Forums › Spark New Zealand (including Skinny and BigPipe) › Am I going to be slowed down or charged more?

jbard

1377 posts

Uber Geek

#101215 26-Apr-2012 21:56

I am a few days from my billing month but only have 2GB left so will be going over my limit.

It has been so long since I went over my limit i'm not sure if I will be slowed to dialup speeds or charged overage, anyway to find out? I checked your Telecom but can't find anything.

Also how do I change to being charged if I am on the plan to move me to dialup, I really can't be bothered with those slow speeds so need to make sure I will just get charged more, anyway to do it online or do i have to call up?

johnr

19282 posts

Uber Geek
Inactive user

#615729 26-Apr-2012 22:03

What plan are you on?

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jbard

1377 posts

Uber Geek

#615731 26-Apr-2012 22:05

johnr: What plan are you on?

Oh yeah should have mentioned that, Total Home Broadband 60GB

davidcole

6001 posts

Uber Geek

Trusted

#615819 27-Apr-2012 07:34

jbard:
johnr: What plan are you on?

Oh yeah should have mentioned that, Total Home Broadband 60GB

I thought it was a choice (as part of the plan) as to whether you are slowed or pay overage. You might have to call 123 to find out what you're on.

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ChevronX

280 posts

Ultimate Geek

#615827 27-Apr-2012 07:52

davidcole:
jbard:
johnr: What plan are you on?

Oh yeah should have mentioned that, Total Home Broadband 60GB

I thought it was a choice (as part of the plan) as to whether you are slowed or pay overage. You might have to call 123 to find out what you're on.

It is, you can usually choose I think the default these days is they charge you more where it use to be slowed down to dialup speed, your best bet is to contact them to make sure.

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plambrechtsen

1948 posts

Uber Geek
Inactive user

#616465 28-Apr-2012 10:18

ChevronX:
davidcole:
jbard:
johnr: What plan are you on?

Oh yeah should have mentioned that, Total Home Broadband 60GB

I thought it was a choice (as part of the plan) as to whether you are slowed or pay overage. You might have to call 123 to find out what you're on.

It is, you can usually choose I think the default these days is they charge you more where it use to be slowed down to dialup speed, your best bet is to contact them to make sure.

I 'm pretty sure the default is still slow you down rather than charge overage as bill shock isn't something most customers like and they would normally be asked when signing up for the plan they want. It's a simple call to the Broadband helpdesk on 0800 225 598 (www.telecom.co.nz/contact) and they will be able to tell you.

Oblivian

7268 posts

Uber Geek

ID Verified

#616489 28-Apr-2012 10:56

Get 120G soon anyways :)

jbard

1377 posts

Uber Geek

#616528 28-Apr-2012 12:54

plambrechtsen:
ChevronX:
davidcole:
jbard:
johnr: What plan are you on?

Oh yeah should have mentioned that, Total Home Broadband 60GB

I thought it was a choice (as part of the plan) as to whether you are slowed or pay overage. You might have to call 123 to find out what you're on.

It is, you can usually choose I think the default these days is they charge you more where it use to be slowed down to dialup speed, your best bet is to contact them to make sure.

I 'm pretty sure the default is still slow you down rather than charge overage as bill shock isn't something most customers like and they would normally be asked when signing up for the plan they want. It's a simple call to the Broadband helpdesk on 0800 225 598 (www.telecom.co.nz/contact) and they will be able to tell you.

Thanks I will give them a call now :)

jbard

1377 posts

Uber Geek

#616529 28-Apr-2012 12:55

Oblivian: Get 120G soon anyways :)

Yes can't wait until I change over.

farcus

1535 posts

Uber Geek

#616531 28-Apr-2012 13:04

I always found that if there was only a couple of days to go and I had used all my data allowance I didn't get slowed down.

Might be worth checking your bill because for some bizarre reason the phone line and BB connection do not follow the same billing period (although I wasn't on a total home package at the time so it could be different for these).

mattwnz

20003 posts

Uber Geek

#616533 28-Apr-2012 13:26

When I signed up a few weeks ago to the same total braodband plan, I was never given the option, so I assume by default that I would get slowed down. But I don't expect to use that much data anyway, to get slowed down. It should really show on the plan page though. My previous ISP had a far better control panel for managing broadband, which is odd considering they are a minow compared to telecom which is one of the largest providers.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#616563 28-Apr-2012 15:02

mattwnz: When I signed up a few weeks ago to the same total braodband plan, I was never given the option, so I assume by default that I would get slowed down. But I don't expect to use that much data anyway, to get slowed down. It should really show on the plan page though. My previous ISP had a far better control panel for managing broadband, which is odd considering they are a minow compared to telecom which is one of the largest providers.

You can check your usage at www.telecom.co.nz/broadband/usage and login with either your Xtra username, or your "Your Telecom" and check your fixed broadband usage.

snnet

1410 posts

Uber Geek

#616580 28-Apr-2012 15:22

FYI
The default is to be slowed down, however, if you look on Your Telecom and look at broadband usage, and the plan name, if it says "Total Home Broadband 60GB Add. Data" you get charged the overage rate rather than slowed down. You can change it online thru Your Telecom or call 123.