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zapdog

3 posts

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#10150 7-Nov-2006 10:28
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Hi Folks,
I had been a customer of Telecom's Xtra broadband for a long period of time with no issues until the roll out of thier Faster, Cheaper internet. My internet speed disappeared overnight, I battled with Xtra's Helpdesk for 2 months, constantly hearing the same thing. You're to far from the exchange to get a fast connection, the best you can expect is 400K. Prior to the rollout I was getting 1.2Mbs.
Onto the solution,
I took a gamble and moved all services to Slingshot. Wow, it fixed the internet issue.
Connection speeds are between 800K and 1.2Mbs. I would say this shows the rubbish that Xtra's helpdesk was fobbing me off with.
I would recommend giving another internet provider a shot, you have nothing to loose. Xtra has.
By the way, the change over was nearly painless. Xtra stuffed up by dropping my connection several days before the date they should have. Go figure. Slingshot were excellent and friendly. There helpdesk is knowledgable too. Highly recommended.

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cokemaster
Nate wants an iphone
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#51427 7-Nov-2006 11:33
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Glad you got your issue sorted out. 




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tonyhughes
Hawkes Bay
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  #51438 7-Nov-2006 12:32
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A great example of a kiwi taking matters up, and making things better for themselves.

If eveyone took similar action to move away from companies who are providing them bad service, and then spoke pubicly about it, you can bet your bottom dollar that service and quality levels would increase.

Well done.







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