REALLLY Slow ADSL2+

Forums › Spark New Zealand (including Skinny and BigPipe) › REALLLY Slow ADSL2+

Samslyf3

45 posts

Geek

#101657 5-May-2012 13:27

Hey guys my internet has been getting slower and slower for the past 2 years and I was just wondering if you guys can check my modem information to see if I would need a master filter installed

Link Information

Uptime:0 days, 6:37:03

DSL Type:G.992.3 annex A

Bandwidth (Up/Down) [kbps/kbps]:633 / 3.951

Data Transferred (Sent/Received) [kB/kB]:0,00 / 0,00

Output Power (Up/Down) [dBm]:12,5 / 18,0

Line Attenuation (Up/Down) [dB]:11,0 / 18,0

SN Margin (Up/Down) [dB]:12,5 / 19,0

Vendor ID (Local/Remote):TMMB / BDCM

Loss of Framing (Local/Remote):0 / 0

Loss of Signal (Local/Remote):0 / 0

Loss of Power (Local/Remote):0 / 0

Loss of Link (Remote):0

Error Seconds (Local/Remote):14 / 0

FEC Errors (Up/Down):1 / 0

CRC Errors (Up/Down):1 / 15

HEC Errors (Up/Down):438 / 13

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 459
Inactive user

#620133 5-May-2012 15:22

Your attenuation looks ok and in theory you should be getting faster speeds.

Have you tries calling the helpdesk on 0800 225598 and asking them to check thr line?

Otherwise I assume you have already done an isolation test by unplugging all your phones and / or directly wiring from the master jack point and seeing what speed you get.

Samslyf3

45 posts

Geek

#621869 8-May-2012 20:04

Yup I've called them and asked for a line test and they said everything was okay.

I've also done an isolation test and the speeds are the same :/

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#621874 8-May-2012 20:10

Have you got a master splitter installed?

edit: No

I would get one installed can do no harm

Kixtro

49 posts

Geek

#621946 8-May-2012 22:13

Are you using any DSL extention cords?

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#622183 9-May-2012 13:00

Samslyf3: Hey guys my internet has been getting slower and slower for the past 2 years and I was just wondering if you guys can check my modem information to see if I would need a master filter installed

Link Information
Uptime:0 days, 6:37:03DSL Type:G.992.3 annex ABandwidth (Up/Down) [kbps/kbps]:633 / 3.951Data Transferred (Sent/Received) [kB/kB]:0,00 / 0,00Output Power (Up/Down) [dBm]:12,5 / 18,0Line Attenuation (Up/Down) [dB]:11,0 / 18,0SN Margin (Up/Down) [dB]:12,5 / 19,0Vendor ID (Local/Remote):TMMB / BDCMLoss of Framing (Local/Remote):0 / 0Loss of Signal (Local/Remote):0 / 0Loss of Power (Local/Remote):0 / 0Loss of Link (Remote):0Error Seconds (Local/Remote):14 / 0FEC Errors (Up/Down):1 / 0CRC Errors (Up/Down):1 / 15HEC Errors (Up/Down):438 / 13

Little bit hard to read your stats; but I think 18dB attenuation & 3951kbps? Then yes, something doesn't look quite right.
I have done many master filter installs over the past few months, and am yet to install one that hasn't made a difference. My conclusion, if you have an ADSL2+ connection you will not get maximum performance without a master filter. I have had a wide range of results:
A 2mbps connection increased to 17mbps at the extreme end
At the other end of the scale, maybe 200-500kbps difference - but usually also resulting in a more consistent broadband experience i.e. more overall throughput / stability, less packet loss etc.

If you are in Auckland or Waikato, I can do this for you (see my signature below).
Fraser

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com