Hey guys,

I hate having to do this, name and shame a company, but if its the only way to get attention and my money back or my top up then so be it.

Last Thursday afternoon I completed an online prepaid topup of $10.00 via the normal website that i've always used to my mobile number 022 328 6780. It initially came back with an error saying my card had been declined and to contact customer services. Which I did. This is where my fun started.

I've contacted 0800 32 32 32 last Thursday night, as well as this morning (Monday 7th May) and communicated the above, giving my credit card number, stating that I did the topup on Thursday 3rd May 2012 at 15:34hrs (see my bank statement here). Both times the call centre staff have said that no topup has gone through, which I cant understand as its come out of my visa account.

This morning i've also been to the Northlands Store in Christchurch with my laptop and showed them my bank statement on screen. I've got nothing against any of the staff there, they tried to help me, but were also unable to do anything referring me back to the prepaid help desk 0800 number.

As you'll see here my last topup processed was on Wednesday 18th April 2012.

The store and 0800 number have both suggested I contact my credit card provider to dispute the transaction. Loaded will charge me $15 per disputed transaction and both the Telecom Store and Call Centre staff have said they won't agree to pay this if they're found to be in the wrong. So i'm kinda screwed I think? Pointless paying a $15 fee over a $10.00 Topup.