Minimum Credit Balance to sustain data session?

Forums › Spark New Zealand (including Skinny and BigPipe) › Minimum Credit Balance to sustain data session?

1eStar

1604 posts

Uber Geek
+1 received by user: 375

#103523 8-Jun-2012 22:16

I ran into an issue today, when I attempted to start browsing at some stage today. I was diverted to a web page to alert me I had run out of data. Nothing would cajole the phone into accessing anywhere.
However when I checked using the ussd menu, I confirmed that (as I suspected) I still had plenty of data, but my credit balance was only 10 cents.
I then added $10 credit and my data started working again.
Is this a coincidence, or is there a minimum credit requirement to start a data session?

LivingSkinny

513 posts

Ultimate Geek
+1 received by user: 129

Trusted

Skinny

#638667 10-Jun-2012 22:32

1eStar: I ran into an issue today, when I attempted to start browsing at some stage today. I was diverted to a web page to alert me I had run out of data. Nothing would cajole the phone into accessing anywhere.
However when I checked using the ussd menu, I confirmed that (as I suspected) I still had plenty of data, but my credit balance was only 10 cents.
I then added $10 credit and my data started working again.
Is this a coincidence, or is there a minimum credit requirement to start a data session?

Hi

I will get this logged and looked at as if you have data allowance then it should be OK to use. Please can you PM me with your phone number and if possible some more detailed information. In particular when you had issues and if you don't mind sharing then what site you were trying to get to and from where (I have another issue under investigation of someone who had problems accessing a site link from within Facebook so especially keen to know if this was a problem).

cheers

Paul

1eStar

1604 posts

Uber Geek
+1 received by user: 375

#638740 11-Jun-2012 09:34

Mobile # in PM

Had a geekzone forum page loaded, next time I went back in it came up with: you're fresh out of data

I could only navigate to skinny.co.nz so I topped up some $$ and then all started working again. I had run it down to about 10c.

The time things stopped working was before 12 noon on Friday the 8th and I topped up about 1pm

I'm on an iPhone.

Hope this helps

lestag

100 posts

Master Geek

#639366 11-Jun-2012 23:15

1eStar:

Mobile # in PM

Had a geekzone forum page loaded, next time I went back in it came up with: you're fresh out of data

I could only navigate to skinny.co.nz so I topped up some $$ and then all started working again. Â I had run it down to about 10c.

The time things stopped working was before 12 noon on Friday the 8th and I topped up about 1pm

I'm on an iPhone.Â

Hope this helps

I would suspect the account data usage is not in real-time, so you had actually gone below the 10c credit you tought you had?

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#639371 11-Jun-2012 23:32

Even if the account had gone below 10 cents the OP has pointed out they still had data bundle remaining

John

mattbush

784 posts

Ultimate Geek
+1 received by user: 102
Inactive user

#639451 12-Jun-2012 09:18

Still impressive to see Skinny respond like this..well done!!!

LivingSkinny

513 posts

Ultimate Geek
+1 received by user: 129

Trusted

Skinny

#640441 13-Jun-2012 22:21

1eStar:

Mobile # in PM

Had a geekzone forum page loaded, next time I went back in it came up with: you're fresh out of data

I could only navigate to skinny.co.nz so I topped up some $$ and then all started working again. Â I had run it down to about 10c.

The time things stopped working was before 12 noon on Friday the 8th and I topped up about 1pm

I'm on an iPhone.Â

Hope this helps

Hi

We've managed to recreate it in our test environment and have sent the logs off to the engineers to analyse. Hopefully they can track the problem down now. Tough one though as it is intermittent.

Cheers

Paul

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1eStar

1604 posts

Uber Geek
+1 received by user: 375

#640956 14-Jun-2012 19:18

Hi. Thanks for the feedback. This is the type of fault which would really annoy some people, I hope you get it ironed out before it annoys too many people.
Would it have been my top up with credit which would have re-ignited the data package? Or was it merely a coincidence that the data restarted?

LivingSkinny

513 posts

Ultimate Geek
+1 received by user: 129

Trusted

Skinny

#641692 15-Jun-2012 23:43

1eStar: Hi. Thanks for the feedback. This is the type of fault which would really annoy some people, I hope you get it ironed out before it annoys too many people.
Would it have been my top up with credit which would have re-ignited the data package? Or was it merely a coincidence that the data restarted?

Hi I'll wait to reply on this if you don't mind until I get a full report back from the engineering team. Cheers Paul.