Problem with additional XT data pack causing usage info to stop working

Forums › Spark New Zealand (including Skinny and BigPipe) › Problem with additional XT data pack causing usage info to stop working

Publius

276 posts

Ultimate Geek

#104989 24-Jun-2012 20:32

Grr Telecom this is the second time this month now i've had to call up and get your techies (who were helpful fortunately) to fix what shouldn't be my problem:

Running out of data of XT so buy a new datapack, and tada both packs now show 0.0 MB

As I say this is the 2nd time its happened to me and the call centre say its a known problem.
Apparently when the first datapacks renewal is stopped it causes the system to reset the display of the usage (seems they still have the value just it doesn't display so dont think you're getting free data).

Anyway, this shouldn't be my problem Telecom. At the very least you should be offering me sweatners for having to call you up and get it fixed.

Fix it already!

CalmStorm

36 posts

Geek

#647720 28-Jun-2012 16:57

Ah, did you manage to get someone to fix it for you? I couldn't get anyone on Twitter (@TelecomNZ) or call centre to do anything about it. One lady tells me that she can see two sets of data usage - one showing a set of MBs that's about the same as that of my own data tracker tells me, and the other showing 0MB. The system worked perfectly on the first day or two of my purchasing of the data pack! The Twitter accounts seem to exist only to RT positive comments.

I now have another data pack, 300MB, which is exhibiting the same problem (always showing 0MB, alongside my other pack which is 150MB). All these time, I'm getting the 80% usage alert reminder etc, so somewhere in the system it is correctly recording my usage.

I also couldn't log in to Your Telecom portal, even after a successful registration, as the system doesn't recognise my number as a Telecom number. It's a 027 that has been moved from CDMA, never ported across to any other networks. WTF?

A good thing my phone does its own data usage tracking. Once my credits run out I shall be switching away. It's ridiculous that anyone should be facing such a glaring issue!

plambrechtsen

1948 posts

Uber Geek
Inactive user

#648060 29-Jun-2012 10:37

If you email me at pl at telecom dot co dot nz i'll chase this up and see what's going on with it.

If you can't login to the portal I should be able to resolve that.

But if you send me your phone number and some further details I will look into it further.

riahon

946 posts

Ultimate Geek

#648098 29-Jun-2012 11:42

I think you will find you are not buying data packs as an add on to your existing plan. You are stopping your current plan and starting a brand new plan, hence the 0mb is correct as it is showing you the usage of a new plan.