Need help in New York

Forums › Spark New Zealand (including Skinny and BigPipe) › Need help in New York

tallmaninthecnr

128 posts

Master Geek

#105159 28-Jun-2012 10:54

I am in New York on an XT SGS2, have set it to roaming, shows data connection I think to AT and T but pages won't load. Rang Telecom who said change APN to internet.telecom.co.nz but does not seem to help. Wifi fine.
Can anyone help please!

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19282 posts

Uber Geek
Inactive user

#647491 28-Jun-2012 10:56

Action a manual network selection to T-mobile (EDGE) and try data and let us know if that works?

tallmaninthecnr

128 posts

Master Geek

#647526 28-Jun-2012 11:32

Same issue. Do I check both data roaming and wap? In advanced for network? What should the apn be, leave at WAP.telecom or internet.teleco annoying!

tallmaninthecnr

128 posts

Master Geek

#647527 28-Jun-2012 11:33

Sorry I mean the packet data selection above the roaming selection box.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#647538 28-Jun-2012 11:59

You may need to go via the Roaming Menu on the Sim Card and select "Manual" and select TNZ.

nampat

58 posts

Master Geek

ID Verified

#647539 28-Jun-2012 12:02

tallmaninthecnr: Sorry I mean the packet data selection above the roaming selection box.

Yes you will need to tick both boxes, use packet data and Data roaming also add APN in Access point names to the one telecom gave you, and also make sure green dot is selected for that apn.

tallmaninthecnr

128 posts

Master Geek

#647575 28-Jun-2012 13:00

Unsure howhow to access the Sim menu, but actually able to reply to this roaming?

tallmaninthecnr

128 posts

Master Geek

#647962 29-Jun-2012 07:55

Starting to think that its just really slow and may have been better with a local Sim!

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Behodar

10504 posts

Uber Geek

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Lifetime subscriber

#647988 29-Jun-2012 08:34

I've heard that AT&T is disastrously bad in New York, so it might not be a problem with your phone at all!

plambrechtsen

1948 posts

Uber Geek
Inactive user

#648017 29-Jun-2012 09:06

tallmaninthecnr: Unsure howhow to access the Sim menu, but actually able to reply to this roaming?

Settings -> Phone -> SIM Applications -> Roaming Menu -> Manual -> TNZ -> Accept

That should sort you out.

tallmaninthecnr

128 posts

Master Geek

#648138 29-Jun-2012 12:24

plambrechtsen:
tallmaninthecnr: Unsure howhow to access the Sim menu, but actually able to reply to this roaming?

Settings -> Phone -> SIM Applications -> Roaming Menu -> Manual -> TNZ -> Accept

That should sort you out.

Thanks but these are not options I see on my SGS2

tallmaninthecnr

128 posts

Master Geek

#648141 29-Jun-2012 12:28

Behodar: I've heard that AT&T is disastrously bad in New York, so it might not be a problem with your phone at all!

the way it starts to load and then seems to time out I think this is probably the case. I guess it all goes back through NZ before I see the info on my phone. Sometimes it works but slowly, wifi is fine. Will see how next stop goes, just annoying from a google maps perspective.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#648161 29-Jun-2012 12:58

tallmaninthecnr:
plambrechtsen:
tallmaninthecnr: Unsure howhow to access the Sim menu, but actually able to reply to this roaming?

Settings -> Phone -> SIM Applications -> Roaming Menu -> Manual -> TNZ -> Accept

That should sort you out.

Thanks but these are not options I see on my SGS2

Sorry I thought you had an iPhone (my bad!)

Under All Applications -> SIM Toolkit -> Roaming Menu -> Manual -> TNZ

And see if that works.

Otherwise I suggest you ring the roaming helpdesk on +64 3 371 0866 and they can assist you further.

tallmaninthecnr

128 posts

Master Geek

#649323 2-Jul-2012 04:22

I can report that 2hours nth of NY on Amtrak and normal data reception has been resumed!

I can also report that I had no response at all from 2 emails to the roaming help desk with which I am not impressed.

kiwitrc

4123 posts

Uber Geek
Inactive user

#649324 2-Jul-2012 05:45

This you :) ? http://www.geekzone.co.nz/forums.asp?forumid=48&topicid=105285

tallmaninthecnr

128 posts

Master Geek

#649326 2-Jul-2012 06:26

Ha had me confused there for a minute, thought you were making a joke but you were just being a dick.

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