Telecom Broadband (30 June 2012) - Usage meter disabled until 28 October 2012

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Broadband (30 June 2012) - Usage meter disabled until 28 October 2012

josephhinvest

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#105269 30-Jun-2012 14:13

Has anyone else recieved this letter from Telecom?
The relevant bits...

"... from Sunday 2 July,... usage meter will stop recording your usage... System upgrade... Which means for a limited time we are unable to measure your data usage... Your data allowances are not applied for the duration.
In the week starting 28 October the usage meter will begin recording usage again... Usage limits will reapply"

Woohoo, so unlimited usage for 4 months?? Glad I just bought a new 2TB drive!

Cheers,
Joseph

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#648653 30-Jun-2012 14:32

a 4month system upgrade?

doesn't sound right to me. Probably worth calling up to check the date isn't a typo

mxpress

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#648654 30-Jun-2012 14:33

jofizz: Has anyone else recieved this letter from Telecom?
The relevant bits...

"... from Sunday 2 July,... usage meter will stop recording your usage... System upgrade... Which means for a limited time we are unable to measure your data usage... Your data allowances are not applied for the duration.
In the week starting 28 October the usage meter will begin recording usage again... Usage limits will reapply"

Woohoo, so unlimited usage for 4 months?? Glad I just bought a new 2TB drive!

Cheers,
Joseph

My goodness, sounds too good to be true. Alas, no letter for me yet but I will follow this thread with interrest

mxpress

josephhinvest

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#648680 30-Jun-2012 15:48

After much stubborn fiddling, as I am determined to only use my iPad, here is the letter.
Perhaps it is only one exchange or subset of users affected?

l43a2

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#648703 30-Jun-2012 17:03

eh... i dont know what to make of this... 4 month upgrade

stagsnz

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#648732 30-Jun-2012 18:28

Asked someone and reply was "dates are correct", it is just for some tivo customers (this is important as not al tivo customers would have got that letter) so only the ones with the letter get this behaviour.

plambrechtsen

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#648740 30-Jun-2012 19:00

I'm looking into this with the level 3 broadband support folks. If you could email me your customer number and account number to pl at telecom dot co dot nz and I will look into it.

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richirvine

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#648747 30-Jun-2012 19:34

Guys, Richard here from Telecom - not aware of this, or how many customers this has gone to. With Peter, I'll investigate and see what the story is, cheers.

@richirvine
@telecomnz

josephhinvest

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#648753 30-Jun-2012 19:42

I've made a terrible mistake!

I probably should have kept my mouth shut, I am more than happy to have unmetered broadband for 4 months, please don't take this away from me!

Cheers,
Joseph

ferg_nz

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#648759 30-Jun-2012 20:08

Dates sound off to me as the 2nd of July is a Monday (I should know as its my birthday)

It would be good though if it is and even better if it happens to me *runs to mailbox to check for my letter* damm nothing

timbosan

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#648760 30-Jun-2012 20:08

jofizz: I've made a terrible mistake!

I probably should have kept my mouth shut, I am more than happy to have unmetered broadband for 4 months, please don't take this away from me!

Cheers,
Joseph

Dont worry, I got it too. And I work for Telecom, but have neve heard of anything like this. Plus the dates are wrong too, Monday in the 2nd July.

Richard - I am going to PM you about ibase stuff

stagsnz

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#648774 30-Jun-2012 20:42

Spoke to Peter and explained the story: it is true and the letter having a typo on the date of course is a bit of an error!! it does affect some TiVo customers (but not all) and it is a complex bit of work that takes the time.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

josephhinvest

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#648785 30-Jun-2012 21:03

Well, I'm more curious than ever. Did only TiVo owners get this letter and are only TiVo users affected?
That seems very odd indeed.

Cheers,
Joseph

lxsa

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#648797 30-Jun-2012 21:22

I thought this it is 4 months for TiVo users on BBA only. So not everyone.

But then again Telecom may have decided its easier to give free unlimited usage for all BBA users.... I wouldn't be surprised.

surfisup1000

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#648809 30-Jun-2012 21:55

lxsa: I thought this it is 4 months for TiVo users on BBA only. So not everyone.

But then again Telecom may have decided its easier to give free unlimited usage for all BBA users.... I wouldn't be surprised.

S, b w i bba?

stagsnz

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#648823 30-Jun-2012 22:53

No it is not all TiVo customers, it is some. The term BBA is a long story: it is to do with government regulations and separation etc.

And no it is only 6400 customers who will get this treatment and NOT all: the remainder will continue to be throttled / charged excess based on plan type.

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