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Forums › Spark New Zealand › AT&T Handset Hell, it wont connect to the internet!


2 posts

Wannabe Geek


Topic # 107590 14-Aug-2012 19:14
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Me and Google have been spending a lot of time together since I stupidly purchased a Samsung 'Strive' handset off trade me.

I like the phone, it works well, apart from the fact it wont connect to the internet, so i cant use that or MMS!

If I try to send a MMS, i get a message 'sending failed, access point unavailable'

If I try to connect to the internet it seems intent on returning to the motherland with the error message of 'unable to connect to the network at this time, please try again later'

I have spent time chatting with samsung, all my phone settings are sweet, according to Telecom there is nothing wrong with my settings or account.

Which brings me to the realisation that it must be AT&T related, I have added new browser profiles new network profiles etc...but nothing has helped.

Any help appreciated!

Cheers

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BDFL - Memuneh
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  Reply # 672444 14-Aug-2012 19:18
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All AT&T handsets are heavily customised. This handset is most likely good for voice calls and SMS only outside their network.

Unlike smartphones where there's a way around many of the configuration settings, most "features phones"  are quite hard to configure to any other network.





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  Reply # 672451 14-Aug-2012 19:25
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Return it to the trader

 
 
 
 




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Wannabe Geek


  Reply # 672452 14-Aug-2012 19:25
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freitasm: All AT&T handsets are heavily customised. This handset is most likely good for voice calls and SMS only outside their network.

Unlike smartphones where there's a way around many of the configuration settings, most "features phones"  are quite hard to configure to any other network.




Thanks for that, I was beginning to wonder if it was going to be impossible!

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  Reply # 672492 14-Aug-2012 20:48
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The ones I looked at were quite clear in the listing that it was no good on the internet or MMS etc. Was this one sold with anything like that in the listing?




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  Reply # 673274 16-Aug-2012 13:00
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can you provide the apn settings you have entered or post a screenshot of them at all?

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  Reply # 677368 27-Aug-2012 06:49
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From memory you have to create new APNs under Menu > Settings > Connectivity > Network Profiles, in addition to creating a new browser profile (I can't remember how to do that). It is possible to do, but quite difficult due to the handset being VERY customized.

Have you tried visiting a Telecom store? Some nice staff member may be willing to spend time looking at your handset to figure out what goes where. If not, put this down to a case of "buyer beware" etc.

That said, if having MMS and data on your handset are important, you're best to buy a handset directly from Telecom.




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  Reply # 677382 27-Aug-2012 07:52
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make sure the network profiles are selected, not just stored on the phone.
Try going into your browser settings and making sure that the wap profile is set, same with your mms message settings, wherever they may be.





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