message from telecom? is this legit?

Forums › Spark New Zealand (including Skinny and BigPipe) › message from telecom? is this legit?

megaman5000

8 posts

Wannabe Geek

#108158 25-Aug-2012 00:46

hay guys i was just wondering i just got a message from the number 7466, saying "welcome to telecom. you should now be receiving text(s) with internet settings for your mobile. save these settings using pin: **** if needed." is this legit telecom no, and text, if so i havent done anything yet. because it was just a bit vage, on what it meant. any help guys?

heavenlywild

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#676657 25-Aug-2012 01:35

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megaman5000

8 posts

Wannabe Geek

#676658 25-Aug-2012 01:50

no i have had this number for over a year. is this a fake message as, there is no notice on the telecom website about this message.

farcus

1554 posts

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#676660 25-Aug-2012 01:53

call Telecom and ask.

insane

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#676663 25-Aug-2012 02:12

Typically those config via SMS messages wont have the pin in the body of the message, rather you use a pin which you see on screen from the website you used to generate it to unlock the message.

Much like Vodafaone has here: http://www.vodafone.co.nz/help/configure-your-mobile/index.jsp

bradstewart

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#676668 25-Aug-2012 02:59

That's the message you get if you insert your XT sim into a phone which was not purchased from Telecom.

You then receive config texts which contain APN settings for Internet and MMS.

I got this recently when putting my sim into a Galaxy purchased from the States.

megaman5000

8 posts

Wannabe Geek

#676669 25-Aug-2012 04:01

as being a salesman of these phones , this is the first i have ever seen of it. and what has raised the question again is the fact that i got my phone from Telecom. SE X10a. i will call them in the morning. i must say i do get sick of the changes that telecom do and not letting you know that they are doing something.

n00dy

482 posts

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Lifetime subscriber

#676940 25-Aug-2012 19:48

megaman5000: as being a salesman of these phones , this is the first i have ever seen of it. and what has raised the question again is the fact that i got my phone from Telecom. SE X10a. i will call them in the morning. i must say i do get sick of the changes that telecom do and not letting you know that they are doing something.

It has been around since early XT when a non telecom supplied device is connected to their network, they are the settings to get the device up an running as all telecom supplied devices are pre configured.

Not all changes are Telecoms doing. bear in mind the manufacters spit out new devices so quick these days that software and firmware bugs are discovered.

If you are a salesman you should know this and I would think that you would want your customers to have their mobile phones with the most up to date software and trouble free as much as possible

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freitasm

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Geekzone

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#676942 25-Aug-2012 19:51

megaman5000: no i have had this number for over a year. is this a fake message as, there is no notice on the telecom website about this message.

Regardless of when you signed up, this SMS is sent when you insert the SIM in a new handset if it doesn't have the Telecom configuration already.

You said you bought the handset from Telecom. Was this from a Telecom store or someone else?

megaman5000

8 posts

Wannabe Geek

#677011 26-Aug-2012 08:17

got it from my work (Powerstore, which is part of the Smith City Group) which orders them from brightstar, which is telecom, it was one of Telecom's first android phones and i have never had a telecom boot screen but has the telecom configuration.

as a sales man i do know that the phones should have the most up to date software but as you should also know Telecom has a terrible update service. my phone should have had it's 2.3 update by now but TCOM has not released it yet, even though it has been out for about a year now.

been working so i haven't called TCOM yet. i got my Sony Ericsson Xperia X10a back in 2010 when it was released, and in regards to the sime i got a TCOM sim at the time as i managed to loose my previous Tcom Sim.

plambrechtsen

1948 posts

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#677059 26-Aug-2012 11:22

megaman5000: got it from my work (Powerstore, which is part of the Smith City Group) which orders them from brightstar, which is telecom, it was one of Telecom's first android phones and i have never had a telecom boot screen but has the telecom configuration.

as a sales man i do know that the phones should have the most up to date software but as you should also know Telecom has a terrible update service. my phone should have had it's 2.3 update by now but TCOM has not released it yet, even though it has been out for about a year now.

been working so i haven't called TCOM yet. i got my Sony Ericsson Xperia X10a back in 2010 when it was released, and in regards to the sime i got a TCOM sim at the time as i managed to loose my previous Tcom Sim.

Sounds very much like a non-Telecom sourced phone to me since I am pretty sure all Telecom sourced phones normally have the Telecom splash upon bootup. You can check if it's a Telecom Sourced or not here:

http://www.telecom.co.nz/mobile/mobile/ournetwork/phonecompatibility/

All non-Telecom Sourced phones will always get the reconfiguration SMS messages each time a new Telecom Sim card is inserted into the phone (as it's based off the triplet of IMSI + Phone Number (MSISDN) + IMEI)

I would suspect that may be your issue.

Also a bit more detail about Brightstar: http://www.brightstarcorp.co.nz/overview-about-us

If you took it in-store they should be able to help with re-configuring it, but since it's a non-Telecom sourced phone it would be on a best efforts basis.

megaman5000

8 posts

Wannabe Geek

#677354 27-Aug-2012 01:45

if you had gone a bit further into your reading on brightstar you would have found they have the exclusive contract with Telecom to source all their phone bar the ZTE TCOM baranded stuff.

and as proof that TCOM sold the phone, http://www.telecom.co.nz/documents/sony_x10a.pdf

as a company we dont sell Vodafone and 2° didnt have any smart phones at the time. and let alone we order stock from another group for them so it only came from TCOM.

these are the ranges that it runs on

GSM 850/900/1800/1900MHz
WCDMA 850/900/1700/1900/2100MHz

in regards to the boot screen the first run of Android TCOM phones didnt have their Boot screen. as they at the time had not configured it.

munchkin

939 posts

Ultimate Geek

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#677366 27-Aug-2012 06:33

Irrespective of your feelings and/or "knowledge" of Telecom, their handsets, distribution/supply methods and handset update processes, the message is legitimate.

megaman5000: [...]

these are the ranges that it runs on
GSM 850/900/1800/1900MHz
WCDMA 850/900/1700/1900/2100MHz

The Telecom supplied version of this handset only supports WCDMA @ 850/1900/2100MHz.