Xtra Email sending delays

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra Email sending delays

BigBlock

9 posts

Wannabe Geek

#108468 29-Aug-2012 20:32

Is anyone else noticing delays in email being sent from Xtra accounts and the email arriving in the recipients inbox. We have noticed delays of 2 to 3 hours in the last week.

grant_k

3539 posts

Uber Geek

Trusted

#678949 29-Aug-2012 21:05

Snap! I just received an email from an Xtra customer that was sent at 11:21am this morning. That makes a 9 hour delay. Seems like Xtra are having problems again...

Kraven

729 posts

Ultimate Geek

#678994 29-Aug-2012 21:58

Seems to be Yahoo! problems. I've been seeing the same thing, about a 4 hour delay.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#679041 30-Aug-2012 00:17

I assume you all have logged calls with the Broadband support desk?

There is an ongoing case which is being investigated but without more people logging faults then the Helpdesk won't know the extent.

If you're having this issue I do advise you log a call on the broadband helpdesk 0800 225 598

mattwnz

20164 posts

Uber Geek

#679045 30-Aug-2012 00:37

Yes I have been having this problem for a few days too when using the xtra / yahoo smtp server. Wasn't really sure wher ethe problem was, as I thought it was the receiving email provider.

Oblivian

7300 posts

Uber Geek

ID Verified

#681053 3-Sep-2012 22:05

So, apparently fixed on the 30th. Anyone still experiencing issues?

Or is it just pizzahut....

From - Mon Sep 03 21:48:13 2012
X-Apparently-To: @xtra.co.nz via 124.108.96.86; Mon, 03 Sep 2012 09:44:25 +0000
Received-SPF: none (domain of pizzahut.co.nz does not designate permitted sender hosts)
X-Originating-IP: [203.152.118.250]
Authentication-Results: mta1005.tnz.mail.aue.yahoo.com from=pizzahut.co.nz; domainkeys=neutral (no sig); from=pizzahut.co.nz; dkim=neutral (no sig)
Received: from 127.0.0.1 (HELO apprelay02.anywhereexchange.com) (203.152.118.250)
by mta1005.tnz.mail.aue.yahoo.com with SMTP; Mon, 03 Sep 2012 09:44:24 +0000
Received: from RBCWEB01 (rbcweb01.anywhereexchange.com [172.31.5.57])
by apprelay02.anywhereexchange.com (Postfix) with ESMTP id AD45B12DD9
for ; Sat, 1 Sep 2012 13:41:24 +1200 (NZST)
Date: Sat, 1 Sep 2012 13:41:23 +1200 (NZST)
From: Pizza Hut e-Deals

plambrechtsen

1948 posts

Uber Geek
Inactive user

#681139 4-Sep-2012 08:27

If people are still having these issues please do email me "pl at telecom dot co dot nz" and I can chase them up.
Preferably forwarding emails with full headers so I can see if there is anything wrong and forward them onto the relevant team.