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9 posts

Wannabe Geek


Topic # 108468 29-Aug-2012 20:32 Send private message

Is anyone else noticing delays in email being sent from Xtra accounts and the email arriving in the recipients inbox. We have noticed delays of 2 to 3 hours in the last week.

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3533 posts

Uber Geek
+1 received by user: 124

Trusted

  Reply # 678949 29-Aug-2012 21:05 Send private message

Snap! I just received an email from an Xtra customer that was sent at 11:21am this morning. That makes a 9 hour delay. Seems like Xtra are having problems again...





539 posts

Ultimate Geek
+1 received by user: 60


  Reply # 678994 29-Aug-2012 21:58 Send private message

Seems to be Yahoo! problems. I've been seeing the same thing, about a 4 hour delay.

 

 



1948 posts

Uber Geek
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Inactive user


  Reply # 679041 30-Aug-2012 00:17 Send private message

I assume you all have logged calls with the Broadband support desk?

There is an ongoing case which is being investigated but without more people logging faults then the Helpdesk won't know the extent.

If you're having this issue I do advise you log a call on the broadband helpdesk 0800 225 598

12462 posts

Uber Geek
+1 received by user: 1381


  Reply # 679045 30-Aug-2012 00:37 Send private message

Yes I have been having this problem for a few days too when using the xtra / yahoo smtp server. Wasn't really sure wher ethe problem was, as I thought it was the receiving email provider.

1823 posts

Uber Geek
+1 received by user: 137


  Reply # 681053 3-Sep-2012 22:05 Send private message

So, apparently fixed on the 30th. Anyone still experiencing issues?

Or is it just pizzahut....

From - Mon Sep 03 21:48:13 2012
X-Apparently-To: @xtra.co.nz via 124.108.96.86; Mon, 03 Sep 2012 09:44:25 +0000
Received-SPF: none (domain of pizzahut.co.nz does not designate permitted sender hosts)
X-Originating-IP: [203.152.118.250]
Authentication-Results: mta1005.tnz.mail.aue.yahoo.com from=pizzahut.co.nz; domainkeys=neutral (no sig); from=pizzahut.co.nz; dkim=neutral (no sig)
Received: from 127.0.0.1 (HELO apprelay02.anywhereexchange.com) (203.152.118.250)
by mta1005.tnz.mail.aue.yahoo.com with SMTP; Mon, 03 Sep 2012 09:44:24 +0000
Received: from RBCWEB01 (rbcweb01.anywhereexchange.com [172.31.5.57])
by apprelay02.anywhereexchange.com (Postfix) with ESMTP id AD45B12DD9
for ; Sat, 1 Sep 2012 13:41:24 +1200 (NZST)
Date: Sat, 1 Sep 2012 13:41:23 +1200 (NZST)
From: Pizza Hut e-Deals

1948 posts

Uber Geek
+1 received by user: 472
Inactive user


  Reply # 681139 4-Sep-2012 08:27 Send private message

If people are still having these issues please do email me "pl at telecom dot co dot nz" and I can chase them up.
Preferably forwarding emails with full headers so I can see if there is anything wrong and forward them onto the relevant team.

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