This may be a dumb question, but I'm having trouble finding any information about porting prepay numbers to Telecom on Telecom's website.

  * I have a Telecom prepay sim with a Telecom number assigned to it.
  * I have a prepay number with another carrier that I wish to port.
  * I am hard of hearing and would prefer not to spend most of the morning failing to hear what the person on the other end of a phone line is trying to tell me (an exercise in patience for all involved...)
  * I would also prefer not to have to drive 20km to a Telecom shop for the same failing to hear experience.

Can I do this online in any way, shape or form?  Or do I need to prepare myself for a morning of pardon? sorry, I couldn't hear what you said?  (Please let the answer be that it can be done without needing to hear well.  My fingers and toes are crossed.)

If I do need to call up, what information am I going to need to enable the porting to take place (hearing is much easier if you know what someone is going to say before they say it...  reduced set of sounds to play guess the word with and all).