Why is Telecom speed slow for past few days!

Forums › Spark New Zealand (including Skinny and BigPipe) › Why is Telecom speed slow for past few days!

cricket4life7575

29 posts

Geek

#110529 10-Oct-2012 23:03

My adsl speed has dramatically changed in the past few days. I am on Telecom and live in Upper Riccarton, Christchurch.

This was my speed 2 days ago:

and today it is:

- why is this happening? yesterday it was like 1.05 down and 0.2 up with 355 ping?????????????

aren't speeds suppose to get faster and faster by year?? cuz this is what i got in January 2012:

1 | 2 | 3

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#699414 10-Oct-2012 23:08

What speed do you get from the following speedtest?

http://www.telecom.co.nz/packages/packages/existingcustomer/testyourspeed/

I also note above you have used three different speedtest servers.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

freitasm

BDFL - Memuneh
80652 posts

Uber Geek
+1 received by user: 41044

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#699415 10-Oct-2012 23:11

Lease make sure you read the discussion about house wiring in our Broadband forum.

Always use the same server for testing.

Never do tests over wireless.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

cricket4life7575

29 posts

Geek

#699417 10-Oct-2012 23:20

I did it on Telecom.co.nz and i got
down = 6.28 mbps
up = 0.57
ping = 123

its not as bad as i think (:

and
I can only do wireless, My ethernet cable is plugged into a slow computer which need hooked up.

freitasm

BDFL - Memuneh
80652 posts

Uber Geek
+1 received by user: 41044

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#699424 10-Oct-2012 23:34

Wireless tests are unreliable because of the possibility of interference from other sources.

No one will take wireless tests seriously.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

tonyhughes

Hawkes Bay
8476 posts

Uber Geek
+1 received by user: 6

Retired Mod

Trusted

Lifetime subscriber

#699460 11-Oct-2012 08:14

freitasm: Wireless tests are unreliable because of the possibility of interference from other sources.

No one will take wireless tests seriously.

This.

Honestly, a full 90% of speed related issues I have diagnosed for customers *completely* disappear when plugged in via a cable instead.

"But it cant be that cause its been great for years, something ELSE has changed"
"Theres no one around for 100s of metres so it CANT be my wireless"
"My BROTHER installed the wireless, and HE knows what he is doing"
"This wireless gear cost me $400 last week/year/decade/millenium so it ISNT that"
"You DON'T know what you are talking about, it MUST be at the ISP end, fix it NOW"

^^^^ over and over again, all fixed diagnosed as a WiFi equipment/signal issues by plugging into router with ethernet cable.

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#699481 11-Oct-2012 09:00

cricket4life7575: My adsl speed has dramatically changed in the past few days. I am on Telecom and live in Upper Riccarton, Christchurch.

This was my speed 2 days ago:

and today it is:
- why is this happening? yesterday it was like 1.05 down and 0.2 up with 355 ping?????????????

aren't speeds suppose to get faster and faster by year?? cuz this is what i got in January 2012:

Why are you checking your speed to different servers?

but anyway, silly question time:

Have you hit your broadband cap and been throttled?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

cricket4life7575

29 posts

Geek

#699519 11-Oct-2012 10:09

I just clicked on 'recommended server' on speedtest, and yes I have hit my broadband cap which is 30gb but as I said earlier Telecom have been giving us unlimited(so no throttling) since 22 february chch earthquakes and this is the lowest speed it has ever got since then. My cap is only 30gb and I have used 180gb. Unfortunately this service is going to stop on 14th and my dad is cheap and only wants to upgrade to 50gb ):

freitasm

BDFL - Memuneh
80652 posts

Uber Geek
+1 received by user: 41044

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#699521 11-Oct-2012 10:10

I'd say it's capped now...

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

cricket4life7575

29 posts

Geek

#699530 11-Oct-2012 10:18

i did it again just now and this is what i got

looks like the problem is over

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#699623 11-Oct-2012 12:22

cricket4life7575: I just clicked on 'recommended server' on speedtest, and yes I have hit my broadband cap which is 30gb but as I said earlier Telecom have been giving us unlimited(so no throttling) since 22 february chch earthquakes and this is the lowest speed it has ever got since then. My cap is only 30gb and I have used 180gb. Unfortunately this service is going to stop on 14th and my dad is cheap and only wants to upgrade to 50gb ):

you didn't say that in this thread. It would have been very helfpul to know that.

Maybe telecom have decided that more than a year of unlimited broadband is enough for people in Christchurch, especially the ones using 180GB on a 30GB plan

cricket4life7575

29 posts

Geek

#699731 11-Oct-2012 15:11

haha ok, my dad is to cheap to get like orcon's unlimited plan, he would rather upgrade to 50gb, like that is going to help

Mighty Ape

Shop now at Mighty Ape (affiliate link).

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#699749 11-Oct-2012 15:41

cricket4life7575: haha ok, my dad is to cheap to get like orcon's unlimited plan, he would rather upgrade to 50gb, like that is going to help

Presumably you and your sibling are using lots of data, why not offer to throw in the extra $20 and get 150GB
http://www.telecom.co.nz/packages/packages/plansandpricing/createyourown/

Also if you have been a Telecom custom for a year or two, ring up and ask for customer retentions then ask them if they can offer you a loyalty discount (usually $10/month).

cricket4life7575

29 posts

Geek

#699904 11-Oct-2012 20:14

my dad thinks 50gb is enough for us, and if i tell him we use 100+, well im screwed. He will probably change to dial-up

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 459
Inactive user

#700873 14-Oct-2012 10:06

The significant backend broadband infrastructure upgrade which because you have a Tivo meant that you were un-metered for a period of time is now complete (it finished about 3 weeks ago from memory). So you will be back to your regular metered plan and it would be quite possible that you exceeded your cap and thus were throttled.

It may be worth logging in either with your Xtra account or your YourTelecom account and checking to ensure you're not over your cap.

http://www.telecom.co.nz/internet/broadband/usage/

cricket4life7575

29 posts

Geek

#700896 14-Oct-2012 10:53

what does it have to do with Tivo?? I don't get it
and no I have not been throttled - On my 30gb plan, I have used 220gb and this is my speed right now

1 | 2 | 3