xtra go large plan keeps on stopping and starting itself help

Forums › Spark New Zealand (including Skinny and BigPipe) › xtra go large plan keeps on stopping and starting itself help

stacey1122

70 posts

Master Geek
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#11126 4-Jan-2007 13:43

I'm on xtra go large. over the past few weeks my net connection has been stopping(it doesn't disconnect because the link and status lights on the router are still on). so it stops like once every 10 minutes and then takes about 10 seconds to start up again. now i have never had this problem before(using xtra broadband for about 4 months before go large with no problems). so i know it's not my filters because this problem never happened before i was on go large,and i know it's not my router because i updated it with the latest firmware. So is this an xtrago large problem? howcome they haven't fixed it yet? And solutions in the mean time?

grant_k

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#56855 4-Jan-2007 13:47

stacey1122: I'm on xtra go large. over the past few weeks

After all the negative posts on GZ about Go Large, I must admire your persistence!

stacey1122: And solutions in the mean time?

Change to another Plan / ISP as below:

Here are some much better alternatives to Xtra Go Large which have a high percentage of satisfied users:

ORBIT Flat Rate (from Woosh WIRED not wireless) $49.95 per month

http://www.woosh.com/ContentClient/DSL/DSLPricing.aspx

XNET River $44.17 per month for 10GB, $49.27 per month for 15GB or $53.86 per month for 20GB

http://www.xnet.co.nz/internet/broadband.shtml

The Orbit Flat Rate plan has Traffic Management, but by all accounts it is much less draconian than Telecom's Go Large setup.

XNET River offers Full-speed download (as fast as your line will allow) and is typically more than sufficient for home users. You have the flexibility of choosing "Managed Data Usage" where they will throttle your speed down after you exceed your chosen quota, or "Unlimited Data Usage" where you pay extra once your chosen quota is exceeded.

Unless you are into Bit Torrents, I would recommend XNET as providing the best deal for home users. Their help desk is one of the best in the business, and most users have reported good experiences with XNET. They are owned by WorldxChange, who have been an alternate toll provider for about 10 years.

cokemaster

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#56858 4-Jan-2007 14:23

It might be a line issue.
Have you been in contact with the Xtra helpdesk regarding this issue? Have they done any tests on your line.
Best way to check your equipment is to try it elsewhere if possible. Ie. using your DSL modem at a friends place to see if the same issues occur, if they don't then it is most likely something unique to your home/connection.

If that is the case, switching ISP's may not solve this issue (though your post has helped someone discover the copy and paste commands). of course, if it is something related to Go Large then by all means, changing plans or providers may resolve the issue.

My recommendation is to get into contact with Xtra BB support and get them to do a few tests on the line... and then see where to go from there.

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grant_k

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#56861 4-Jan-2007 14:38

This post is for Cokemaster's benefit...

Given that Stacey1122 has stated:

stacey1122: I'm on xtra go large. over the past few weeks my net connection has been stopping(it doesn't disconnect because the link and status lights on the router are still on).

and...

stacey1122: (using xtra broadband for about 4 months before go large with no problems). so i know it's not my filters because this problem never happened before i was on go large

How could this possibly be a line problem?

stacey1122: so it stops like once every 10 minutes and then takes about 10 seconds to start up again

This sounds suspiciously like a "Traffic Management" issue...

Which he is suffering because he is on Xtra Go Large. None of Xtra's other plans offer good value for heavy downloaders, so there doesn't seem much point in switching to another Xtra plan.

Hence my suggestions earlier to change ISP.

1) Copy/Paste? Yes (as you have noticed).
2) Relevant? I believe Yes, given the facts that Stacey has posted above.

cokemaster

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#56864 4-Jan-2007 14:49

This post is for Grant17s benefit.

"No data transfer" issues are not exclusive to traffic management policies. You of all people should know that.
Hence my suggestion to try and isolate the issue before changing providers rather then potentially finding out that it wasn't an issue to do with a certain type of plan afterall.

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weblordpepe

460 posts

Ultimate Geek
Inactive user

#56903 4-Jan-2007 18:50

cokemaster is right. Its the way to troubleshoot. Always try the basic / easy / undoable things first.

I recall a test which my old IT teacher set up. There was a CRT monitor plugged into a PC but it had nothing on the screen. People were trying all sorts of things. Even has far as looking at the pins on the VGA plug etc. Other monitors worked but this one was just black.

After about 10 geeks tried & failed - one guy came along & turned up the brightness & contrast. pwnt.

Chrisrusty

1 post

Wannabe Geek

#58164 17-Jan-2007 13:04

Check this out, Telecom have a lot to answer for: http://www.kiwivoice.co.nz/Topic388-7-1.aspx

On top of this their DNS servers suck, I change Orcon and some of my issues went away:

Primary: 60.234.1.1

Secondary: 60.234.2.2

Would also recommend you ring the help desk and get them to reset your port

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

galron

25 posts

Geek

#58560 23-Jan-2007 10:17

See this thread. Thisis a known problem and there's a fix that may work for you.

http://www.geekzone.co.nz/forums.asp?ForumId=39&TopicId=11424

Cheers,