Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


quebec

852 posts

Ultimate Geek


#112483 10-Dec-2012 17:19
Send private message

I called up Telecom Saturday afternoon to move from Slingshot. I was advised that if I disconnect my existing number and opt for a new one, process is much quicker and a technician will be at my place in the next 4 hours to activate the new number and then it’s just a matter of few hours before the broadband gets activated on the new no.  I was advised to call Slingshot to disconnect existing line which I did straightaway.  Received a text from Telecom with a different home line number to what to was given on the phone. Called back to clarify, it seems number I was given belongs to someone else, chose another no and the person on the line said I was misinformed, keeping my number makes the move faster but it’s too late now and process will take 3-5 working days and there will be a downtime. Called Slingshot who said Telecom should have just taken over the line which is a much quicker process and there is no downtime.  So far, nothing has happened, Internet is still working with Slingshot but slower than dialup (capped). Hope someone from telecom can do something to make my move happen!!


Create new topic
akia
489 posts

Ultimate Geek

Trusted

  #729899 10-Dec-2012 17:38
Send private message

That doesn't sound very good. Maybe PM me some details, an account number, any reference numbers they gave you and a bit of an overview. I'll get someone to look into this for you.



JamesL
956 posts

Ultimate Geek
Inactive user


  #729900 10-Dec-2012 17:40
Send private message

Are you currently on Slingshot's equipment or Telecom?

Perhaps that's where the confusion has started regarding taking over the line

chevrolux
4962 posts

Uber Geek
Inactive user


  #729907 10-Dec-2012 17:48
Send private message

What an absolute cock up. This is a simple billing change.* I don't know why a telecom rep would even suggest disconnecting would be a quicker process!

Edit: *Ahh sorry. Good point about being on Slingshot ULL gear. Still don't know why they would suggest disconnecting. They should just port your existing number back to Telecom.



bender
220 posts

Master Geek


  #729937 10-Dec-2012 19:15
Send private message

chevrolux: What an absolute cock up. This is a simple billing change.* I don't know why a telecom rep would even suggest disconnecting would be a quicker process!

Edit: *Ahh sorry. Good point about being on Slingshot ULL gear. Still don't know why they would suggest disconnecting. They should just port your existing number back to Telecom.


The problem is if you port the LLU number, the broadband on LLU will be cut off when the premises copper pair is shifted back to the Chorus gear...  Then you have to do a new DSL install instead of a transfer.  LLU lines are a nightmare.

quebec

852 posts

Ultimate Geek


  #729938 10-Dec-2012 19:18
Send private message

An update,just called Telecom rep said its good you called,your landline needs to be disconnected before that nothing will happen,so she puts a request to d/c landline and 5 minutes later no landline. She says broadband will work from tomorrow. I asked how will I get my username and password,it will be sent along with instructions with a new modem,lol.This is just ridiculous.

JamesL
956 posts

Ultimate Geek
Inactive user


  #729939 10-Dec-2012 19:21
Send private message

Pretty sure Telecom DSL works without needing a username/password unless you have a static ip

If anything you can just use user@xtrabb.co.nz with anything as the password

l43a2
1779 posts

Uber Geek

ID Verified
Trusted

  #729940 10-Dec-2012 19:23
Send private message

JamesL: Pretty sure Telecom DSL works without needing a username/password unless you have a static ip

If anything you can just use user@xtrabb.co.nz with anything as the password


this is true ^





 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
michaelmurfy
meow
13240 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #729941 10-Dec-2012 19:23
Send private message

stitch: An update,just called Telecom rep said its good you called,your landline needs to be disconnected before that nothing will happen,so she puts a request to d/c landline and 5 minutes later no landline. She says broadband will work from tomorrow. I asked how will I get my username and password,it will be sent along with instructions with a new modem,lol.This is just ridiculous.


On Telecom they have no set usernames / passwords for ADSL auth, it's done via the line therefore you can use any modem with:

Username: user@xtrabb.co.nz

Password: abc123







Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.


quebec

852 posts

Ultimate Geek


  #729943 10-Dec-2012 19:28
Send private message

Lets see how long it takes to have the landline back and then broadband.Hopefully I get a call that broadband is active or do Inkust keep staring at my modem for the DSL and PPP light to become stable or keep checking the web interface?

plambrechtsen
1948 posts

Uber Geek
Inactive user


  #730018 10-Dec-2012 22:29
Send private message

l43a2:
JamesL: Pretty sure Telecom DSL works without needing a username/password unless you have a static ip

If anything you can just use user@xtrabb.co.nz with anything as the password


this is true ^


Even if you have a static ip these days it doesn't matter what username and password you put in as you're authenticated with the handover connection that Chorus supplies Telecom. Only need a password for static ip for legacy customers.

username = user@xtrabb.co.nz
password = password

That's the default that comes in the Telecom supplied modems.

hamish225
1418 posts

Uber Geek

ID Verified

  #730379 11-Dec-2012 12:59
Send private message

back when we were on go large, we exhausted telecoms technical support to the point where they suggested we find a different provider, he said just as one last idea they'd fully disconnect our broadband and we'd just connect it again with the new provider....

If only it were so simple, turned out there was no more ports at the old cabinet, so we were on dial up for about a year before they put the new cabinet in!

this was quite a while ago now, but i thought it was relevant, slightly.




*Insert big spe*dtest result here*


quebec

852 posts

Ultimate Geek


  #730382 11-Dec-2012 13:06
Send private message

Phone line still not connected.

akia
489 posts

Ultimate Geek

Trusted

  #730467 11-Dec-2012 14:12
Send private message

I've got an update - will flick it through in a PM.

quebec

852 posts

Ultimate Geek


  #730801 11-Dec-2012 20:44
Send private message

End of day 4 without broadband, getting different stories,some say it should be up and running and some say hasn't even been connected yet.

quebec

852 posts

Ultimate Geek


  #731543 12-Dec-2012 18:36
Send private message

Some good news, broadband is up and running now. Thanks to everyone from telecom who made it happen, especially akia

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.