Move to Telecom-Not a very good experience so far!

Forums › Spark New Zealand › Move to Telecom-Not a very good experience so far!

quebec

484 posts

Ultimate Geek
+1 received by user: 14

Topic # 112483 10-Dec-2012 17:19
I called up Telecom Saturday afternoon to move from Slingshot. I was advised that if I disconnect my existing number and opt for a new one, process is much quicker and a technician will be at my place in the next 4 hours to activate the new number and then it’s just a matter of few hours before the broadband gets activated on the new no. I was advised to call Slingshot to disconnect existing line which I did straightaway. Received a text from Telecom with a different home line number to what to was given on the phone. Called back to clarify, it seems number I was given belongs to someone else, chose another no and the person on the line said I was misinformed, keeping my number makes the move faster but it’s too late now and process will take 3-5 working days and there will be a downtime. Called Slingshot who said Telecom should have just taken over the line which is a much quicker process and there is no downtime. So far, nothing has happened, Internet is still working with Slingshot but slower than dialup (capped). Hope someone from telecom can do something to make my move happen!!

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

Reply # 729899 10-Dec-2012 17:38
That doesn't sound very good. Maybe PM me some details, an account number, any reference numbers they gave you and a bit of an overview. I'll get someone to look into this for you.

JamesL

956 posts

Ultimate Geek
+1 received by user: 347
Inactive user

Reply # 729900 10-Dec-2012 17:40
Are you currently on Slingshot's equipment or Telecom? Perhaps that's where the confusion has started regarding taking over the line

chevrolux

2947 posts

Uber Geek
+1 received by user: 782

Subscriber

Reply # 729907 10-Dec-2012 17:48
What an absolute cock up. This is a simple billing change.* I don't know why a telecom rep would even suggest disconnecting would be a quicker process! Edit: *Ahh sorry. Good point about being on Slingshot ULL gear. Still don't know why they would suggest disconnecting. They should just port your existing number back to Telecom.

bender

194 posts

Master Geek
+1 received by user: 2

Subscriber

Reply # 729937 10-Dec-2012 19:15
chevrolux: What an absolute cock up. This is a simple billing change.* I don't know why a telecom rep would even suggest disconnecting would be a quicker process! Edit: *Ahh sorry. Good point about being on Slingshot ULL gear. Still don't know why they would suggest disconnecting. They should just port your existing number back to Telecom. The problem is if you port the LLU number, the broadband on LLU will be cut off when the premises copper pair is shifted back to the Chorus gear... Then you have to do a new DSL install instead of a transfer. LLU lines are a nightmare.

quebec

484 posts

Ultimate Geek
+1 received by user: 14

Reply # 729938 10-Dec-2012 19:18
An update,just called Telecom rep said its good you called,your landline needs to be disconnected before that nothing will happen,so she puts a request to d/c landline and 5 minutes later no landline. She says broadband will work from tomorrow. I asked how will I get my username and password,it will be sent along with instructions with a new modem,lol.This is just ridiculous.

JamesL

956 posts

Ultimate Geek
+1 received by user: 347
Inactive user

Reply # 729939 10-Dec-2012 19:21
Pretty sure Telecom DSL works without needing a username/password unless you have a static ip If anything you can just use user@xtrabb.co.nz with anything as the password

l43a2

1388 posts

Uber Geek
+1 received by user: 397

Trusted

Reply # 729940 10-Dec-2012 19:23
JamesL: Pretty sure Telecom DSL works without needing a username/password unless you have a static ip If anything you can just use user@xtrabb.co.nz with anything as the password this is true ^ cheap secure seedboxes

michaelmurfy

5973 posts

Uber Geek
+1 received by user: 2524

Moderator

Trusted

Subscriber

Reply # 729941 10-Dec-2012 19:23
stitch: An update,just called Telecom rep said its good you called,your landline needs to be disconnected before that nothing will happen,so she puts a request to d/c landline and 5 minutes later no landline. She says broadband will work from tomorrow. I asked how will I get my username and password,it will be sent along with instructions with a new modem,lol.This is just ridiculous. On Telecom they have no set usernames / passwords for ADSL auth, it's done via the line therefore you can use any modem with: Username: user@xtrabb.co.nz Password: abc123 Michael Murphy \| https://murfy.nz Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe! The Router Guide \| Community UniFi Cloud Controller \| Ubiquiti Edgerouter Tutorial

quebec

484 posts

Ultimate Geek
+1 received by user: 14

Reply # 729943 10-Dec-2012 19:28
Lets see how long it takes to have the landline back and then broadband.Hopefully I get a call that broadband is active or do Inkust keep staring at my modem for the DSL and PPP light to become stable or keep checking the web interface?

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 472
Inactive user

Reply # 730018 10-Dec-2012 22:29
l43a2: JamesL: Pretty sure Telecom DSL works without needing a username/password unless you have a static ip If anything you can just use user@xtrabb.co.nz with anything as the password this is true ^ Even if you have a static ip these days it doesn't matter what username and password you put in as you're authenticated with the handover connection that Chorus supplies Telecom. Only need a password for static ip for legacy customers. username = user@xtrabb.co.nz password = password That's the default that comes in the Telecom supplied modems.

hamish225

1284 posts

Uber Geek
+1 received by user: 159

Reply # 730379 11-Dec-2012 12:59
back when we were on go large, we exhausted telecoms technical support to the point where they suggested we find a different provider, he said just as one last idea they'd fully disconnect our broadband and we'd just connect it again with the new provider.... If only it were so simple, turned out there was no more ports at the old cabinet, so we were on dial up for about a year before they put the new cabinet in! this was quite a while ago now, but i thought it was relevant, slightly.

quebec

484 posts

Ultimate Geek
+1 received by user: 14

Reply # 730382 11-Dec-2012 13:06
Phone line still not connected.

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

Reply # 730467 11-Dec-2012 14:12
I've got an update - will flick it through in a PM.

quebec

484 posts

Ultimate Geek
+1 received by user: 14

Reply # 730801 11-Dec-2012 20:44
End of day 4 without broadband, getting different stories,some say it should be up and running and some say hasn't even been connected yet.

quebec

484 posts

Ultimate Geek
+1 received by user: 14

Reply # 731543 12-Dec-2012 18:36
Some good news, broadband is up and running now. Thanks to everyone from telecom who made it happen, especially akia