Emails from GoDaddy account getting blocked by Telecom - Who is the best email host for NZ?

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undieman

2 posts

Wannabe Geek

Topic # 112533 11-Dec-2012 21:52

I've got a website and email account hosted by GoDaddy, and it seems that my emails don't get through to Xtra users - they do sometimes but not always. I sometimes resort to sending from my gmail account, but would rather keep the business branding clear by sticking with my domain name.

Is the blocking coming from the GoDaddy hosting? And if so should I change to another provider, maybe one based in NZ that has a 'clean record' with most NZ email providers?

Any suggestions would be great. ta

Zeon

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Reply # 730871 11-Dec-2012 22:01

While I would always recommend an NZ provider if most of your email/site traffic is from NZ I doubt its Godaddy who are blocking you. It could be their IP is on some kind of blacklist due to others on their server sending spam. You should check their SMTP server has reverse DNS and that your domain has SPF records setup correctly.

kiwigeek1

622 posts

Ultimate Geek
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Reply # 731025 12-Dec-2012 01:25

telecom users have to join yahoo for their email who partnered with them

and their spam filtering is rough.. Im always having to login to the web mail
of yahoo and saying not spam so it learns to never block them from that source
so if the users did that on their accounts them your emails would get through

perhaps email them how to whitelist you from future blocks.

most users might use outlook or some other 3rd party to access the emails
pop and most dont know about also adding a check for the spam folder..

I setup mine using pop peeper ,.. its a great free product sits in the tray
and gets better with each release

mattwnz

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Reply # 731026 12-Dec-2012 01:31

undieman: I've got a website and email account hosted by GoDaddy, and it seems that my emails don't get through to Xtra users - they do sometimes but not always. I sometimes resort to sending from my gmail account, but would rather keep the business branding clear by sticking with my domain name.

Is the blocking coming from the GoDaddy hosting? And if so should I change to another provider, maybe one based in NZ that has a 'clean record' with most NZ email providers?

Any suggestions would be great. ta

Ya get what ya pay for. It is likely that they have been blacklisted by yahoos spam filtering. Telecoms servers are also overseas, so I don't think the location it is hosted is the issue. All hosts can get blacklisted, but it is often the budget ones that get blacklisted, as spammers signup to the cheap accounts and abuse the services.

timmmay

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Reply # 731065 12-Dec-2012 08:13

Get an account with authsmtp.com and use them as your mail delivery service. Alternatelyuse HostGator with the coupon code "gznz111111" to get a 25% discount off your first payment, be it a month or 2 years. They'll refund within 30 days if you're not happy.

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Bituser

26 posts

Geek

Reply # 733230 16-Dec-2012 19:23

I think what you'll find is that either your hosting server has been blacklisted or you don't have SPF/DKIM setup correctly. A shared hosting environment will always cause you problems with emails. It is not very reliable, especially if you have someone running a complete spam operation on the same IP. I've just switched to using Microsoft as my email server as it ensures that my emails will actually reach clients. Once I changed to Microsoft, people at Xtra started getting my emails.
https://domains.live.com/manage/default.aspx

I've also had a little experience using Google Apps for the same purpose, although it is no longer free. It is just a simple change of your MX records. What is cool is that you can use Microsoft to handle emails while your hosting account handles requests to your website.

Also, I wouldn't touch GoDaddy with a barge pole. I've heard bad things about them.

tonyhughes

Hawkes Bay
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Reply # 733232 16-Dec-2012 19:29

By best, do you mean cheapest, best uptime, best hosting environment, easiest setup?

Bituser

26 posts

Geek

Reply # 733240 16-Dec-2012 19:39

Sorry, I'm not sure what you are referring to. Please elaborate.

mattwnz

14353 posts

Uber Geek
+1 received by user: 1866

Reply # 733277 16-Dec-2012 21:03

Shared hosting shouldn't be a problem but only with a good quality host that hasn't oversold the servers and attracts over seas spammers. ISP email can be worse in terms of spammers and being blacklisted. Using a local host that has a smaller client base and a low number of accounts per server could be an idea. Also one that you can report blacklistings to. Essentially if you find the account is being blacklisted the host should be able to get the problem fixed for you and be proactive.

undieman

2 posts

Wannabe Geek

Reply # 733400 17-Dec-2012 09:42

Thanks for all your responses. I'm going to check out some smaller local hosting companies. Now people will have no excuse for not paying their invoices!