Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




209 posts

Master Geek


#112820 22-Dec-2012 09:06
Send private message

Just saw this on an email I got

"Your line number is: xxxxxxxxx
Your current Broadband plan is: TH Lite - 80GB AD
The amount of data included in your current plan is: 80GB

Please remember that any data you have used after your included data
amount, until your next monthly allowance starts, is charged to your
account."

wth? Ive always had a plan that reduced my speed once I hit the cap, now Im suddenly going to get charged for going over?
Has this happened to anyone else?

Create new topic
BDFL - Memuneh
66295 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #736231 22-Dec-2012 09:09
Send private message

Anyone else living in the house who might have thought "wow 80GB is a plan, bettern than what we have now" and called in to change? Kids?






209 posts

Master Geek


  #736232 22-Dec-2012 09:10
Send private message

No, nobody else can change it, also it was the 20gb plan (no extra charge). Then telecom doubled it twice, so it became 80gb. The over usage hadnt changed till now.

 
 
 
 


BDFL - Memuneh
66295 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #736233 22-Dec-2012 09:10
Send private message

Call Telecom help desk and discuss with them to see how and why was changed.

Keep us posted...




19282 posts

Uber Geek
Inactive user


  #736237 22-Dec-2012 09:30
Send private message

Must be notes on the account who requested the change or why it changed?



209 posts

Master Geek


  #737781 27-Dec-2012 18:32
Send private message

Its hard to get through to them. Turns out they made this change in October and I hadnt even realized it. Although they claimed I was being charged for extra for the last 5 months...haha.

I asked them to change back to reducing my speed, we'll see what they say.

15867 posts

Uber Geek


  #737782 27-Dec-2012 18:37
Send private message

I thought by default, they slowed down the speed. If you want to keep the same speed and be charged for the overage, you had to contact them. Therefore if they have changed it, you should ask them for who authorized that change in their records. I think they should also have a voice recording if it was done on the phone. If they have changed it without authorization, then it could be a fault with their system?

2353 posts

Uber Geek

Trusted

  #737786 27-Dec-2012 18:45
Send private message

I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)

 
 
 
 


4559 posts

Uber Geek


  #737804 27-Dec-2012 19:53
Send private message

Happened to me. 

Upgraded my ADSL interleaved - off service to the new speed cap plan. 

Got an automated email saying I was on the overage plan. They also turned interleaving on again. 

Phoned telecom, they said the email wording was wrong and I was definitely on the speed capped plan. I asked them to change the wording of the email and they said they would investigate. Asked to turn interleaving off. 

First bill, I was charged overage for going over cap. Couldn't believe it as telecom had investigated and ensured me it wouldn't happen. 

Phoned telecom, they refunded the overage amount, and put me onto the speed cap plan (once again, they turned interleaving on again). 

Phoned telecom to request interleaving off again. 

Next bill, was overcharged again -- because i'd gone over cap already the last time I called. 

Phoned telecom, the CSR gave me another credit. But, she did not reduce the pending credit card payment.  I felt like a trainer, teaching her how to work their system.

Anyway, all is good now.  But, what a process.






15867 posts

Uber Geek


  #737809 27-Dec-2012 20:13
Send private message

nickb800: I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)


You can choose, and it has been like that for quite some time, well before their newest plans. But by default, I believe that people get speed restricted by default, to prevent bill shock. 

2353 posts

Uber Geek

Trusted

  #737813 27-Dec-2012 20:24
Send private message

mattwnz:
nickb800: I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)


You can choose, and it has been like that for quite some time, well before their newest plans. But by default, I believe that people get speed restricted by default, to prevent bill shock. 


I should have been more clear, but by 'new' I meant all total home plans, not just the latest iteration of them. Iirc the forerunners (seperate BB + phone line items) to total home didn't have the option.

1948 posts

Uber Geek
Inactive user


  #738038 28-Dec-2012 14:04
Send private message

nickb800:
mattwnz:
nickb800: I think with their new plans (Total Home - BB & phone rolled into one bill line item) you can now choose between paying overage ($1 per gig?) or dial up speed (as it always used to be)


You can choose, and it has been like that for quite some time, well before their newest plans. But by default, I believe that people get speed restricted by default, to prevent bill shock. 


I should have been more clear, but by 'new' I meant all total home plans, not just the latest iteration of them. Iirc the forerunners (seperate BB + phone line items) to total home didn't have the option.


I'm pretty sure customers have been able to choose between overage or dialup speed when they hit their cap for at least the last 5 years... could be wrong but pretty sure it's been like that pretty much since broadband has been offered.

446 posts

Ultimate Geek


  #738047 28-Dec-2012 14:30
Send private message

Only a few plans used to offer the options, 5,10,20gb were capped while the largest Pro 40gb (lol) was overage only,

however it has been quite some time that you have been able to pick either options on nearly every plan



209 posts

Master Geek


  #739366 2-Jan-2013 13:07
Send private message

They're changing it back and credited the charges for last months overage

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.