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518 posts

Ultimate Geek
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Topic # 112825 22-Dec-2012 14:37
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I moved my Broadband to Telecom recently, ended up being without land line or broadband for 2-3 days, should have learnt but I thought it was just a miscommunication as advised by Telecom.
So, decided to move my mobile number by going to a store Thursday evening, was told porting will be done in 4 hours. It was finally ported Friday evening.  Have been sending text messages to my friends etc but never got any reply from anyone. So, decided to call few of them this afternoon and they all have been replying but I'm not receiving.  Did a few tests, my number can only receive text messages from telecom network.  Called telecom, they said something went wrong with porting and nothing can be done till Monday, isn't this ridiculous? Has anyone else ever experienced anything like this??

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233 posts

Master Geek
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  Reply # 736341 22-Dec-2012 14:48
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I had the same problem a couple years ago when I ported my number to Vodafone just before a weekend, I just had to wait it out and they fixed it on the Monday.



518 posts

Ultimate Geek
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  Reply # 736342 22-Dec-2012 14:56
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Did you receive any missed text messages when the problem was fixed or only the one's sent after the fix came through?

 
 
 
 


233 posts

Master Geek
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  Reply # 736344 22-Dec-2012 15:03
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No I don't think I ever received the missed txts.

185 posts

Master Geek
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  Reply # 736689 23-Dec-2012 21:03
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Report the problem to Telecom straight away. I have encountered this issue with about 3 ports this year and it takes them a few working days to correct.

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Uber Geek
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  Reply # 736768 24-Dec-2012 08:42
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I assume you've rung the Mobile Helpdesk on 0800 800 163 and got them to check what's going on?







518 posts

Ultimate Geek
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  Reply # 736796 24-Dec-2012 09:57
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I rang 123 on Saturday, was transferred to complex technical support who said porting team need to fix this problem. Called 0800 800 163, lady I spoke to says porting team have fixed the problem and I need to restart my phone, she also reset my number or something. Now, I can't even make any calls, lol. It's become worse, still on the phone, she is transferring me to complex technical support.

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