Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




7 posts

Wannabe Geek


#112846 23-Dec-2012 16:57
Send private message

Just bought a smartphone so want to change to the $19 dollar plan, but I cannot find anywhere to cancel my 2500double plan as it shows up as a plan rather than an extra. Anyone else had this issue?

Filter this topic showing only the reply marked as answer Create new topic
1948 posts

Uber Geek
Inactive user


  #736603 23-Dec-2012 17:03
Send private message

Login to www.telecom.co.nz/mbbmeter on your desktop and you can cancel it in there.



7 posts

Wannabe Geek


  #736613 23-Dec-2012 17:21
Send private message

This is all I can see, not sure exactly where to cancel it.. http://iforce.co.nz/i/0z2otgzd.3f5.jpg

 
 
 
 


42 posts

Geek


  #736616 23-Dec-2012 17:37
Send private message

Are you on Prepaid or Smart Onebill?

If you are on prepaid,
a while ago Telecom switched from txt and data plans that roll-over on the first of the month.
They were replaced with 'extras' which roll-over every 30 days from the day purchased.
Anyway there are two ways to get this done with out calling the contact centre.

1) Call *333.
You will have the option to remove txt2500 under option 5(IIRC)
and then you can purchase Big Value pack from here as well.

or

2) from the mobile self service app,
Purchase Big Value pack.
By doing so a check will be made after BVP has been added and should remove the old plans such as 'Txt 2500 double' within a few hours.
As having an old 'plan' and a new 'extra' are a mismatch.

If you are on OneBill or SmartOneBill then at the moment you can only manage the plans/extra (with out calling the contact centre) via calling *333. 



7 posts

Wannabe Geek


  #736620 23-Dec-2012 17:59
Send private message

Thanks, I wasn't sure if my old plan would be cancelled automatically or not. Thanks for the help.

Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces 10th Gen Intel Core H-series for mobile devices
Posted 2-Apr-2020 21:09


COVID-19: new charitable initiative to fund remote monitoring for at-risk patients
Posted 2-Apr-2020 11:07


Huawei introduces the P40 Series of Android-based smartphones
Posted 31-Mar-2020 17:03


Samsung Galaxy Z Flip now available for pre-order in New Zealand
Posted 31-Mar-2020 16:39


New online learning platform for kids stuck at home during COVID-19 lockdown
Posted 26-Mar-2020 21:35


New 5G Nokia smartphone unveiled as portfolio expands
Posted 26-Mar-2020 17:11


D-Link ANZ launches wireless AC1200 4G LTE router
Posted 26-Mar-2020 16:32


Ring introduces two new video doorbells and new pre-roll technology
Posted 17-Mar-2020 16:59


OPPO uncovers flagship Find X2 Pro smartphone
Posted 17-Mar-2020 16:54


D-Link COVR-2202 mesh Wi-Fi system now protected by McAfee
Posted 17-Mar-2020 16:00


Spark Sport opens its platform up to all New Zealanders at no charge
Posted 17-Mar-2020 10:04


Spark launches 5G Starter Fund
Posted 8-Mar-2020 19:19


TRENDnet launches high-performance WiFi Mesh Router System
Posted 5-Mar-2020 08:48


Sony boosts full-frame lens line-up with introduction of FE 20mm F1.8 G large-aperture ultra-wide-angle prime Lens
Posted 5-Mar-2020 08:44


Vector and Spark teamed up on smart metering initiative
Posted 5-Mar-2020 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.