New mobile website + Rollover mins/data/text

Forums › Spark New Zealand (including Skinny and BigPipe) › New mobile website + Rollover mins/data/text

1eStar

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#112859 24-Dec-2012 09:33

I notice a new mobile website when I log in to check my usage this morning. And my remaining minutes data and texts have rolled forward also. Nice early Xmas present. Thanks Skinny

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#736891 24-Dec-2012 16:16

It certainly looks that way. Both my wife and daughters accounts show more than the standard min/txt/data amounts for next week.

Ill have to seriously consider porting mine now !

taneb1

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Mercury

#738068 28-Dec-2012 15:54

Has anyone from Skinny got an official comment on this? Can't find anything on the website/facebook page

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martyyn

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#738071 28-Dec-2012 16:19

I tried them on Twitter as well but have had no reply.

1eStar

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#738784 31-Dec-2012 09:09

My data/text/talk has rolled again. Nice one. Means I can cut back to a lesser data package.

taneb1

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Mercury

#739406 2-Jan-2013 15:41

Mine rolled over today as well

Calls 88 NZ included Minutes (Only supposed to be 60)
Texts 111 NZ included Texts (Only supposed to be 100)
Data 1051.971 MB NZ included Data (Only supposed to be (704)

Any comments made are my personal views and does not represent those of my employer

ajw

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#739433 2-Jan-2013 17:31

taneb1: Mine rolled over today as well

Calls 88 NZ included Minutes (Only supposed to be 60)
Texts 111 NZ included Texts (Only supposed to be 100)
Data 1051.971 MB NZ included Data (Only supposed to be (704)

I wonder if this is permanent no information on their website about it and customer care doesn't open until 9 tomorrow morning.

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Wade

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#740718 6-Jan-2013 18:12

Any further news on this?

If rollover data is on the cards and ongoing then I will be buying a skinny sim for the wife's ipad asap

1eStar

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#741324 7-Jan-2013 22:31

Mine rolled over again this week. I'd quit trying to find out and get a Sim in ASAP

macuser

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#741326 7-Jan-2013 22:35

From a comment on the Skinny Facebook page from Skinny.

"Yeah there is bit of a glitch going on at the moment meaning that some people will be getting there texts, mins and data rolling on over. It isn't permanent and we are sorting it out, just think of it as a little summer gift"

So nope it's unfortunately not a permanent thing. Bummer.

taneb1

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#741489 8-Jan-2013 11:08

macuser: From a comment on the Skinny Facebook page from Skinny.

"Yeah there is bit of a glitch going on at the moment meaning that some people will be getting there texts, mins and data rolling on over. It isn't permanent and we are sorting it out, just think of it as a little summer gift"

So nope it's unfortunately not a permanent thing. Bummer.

This was my post :)
What I just find annoying about the whole situation is that they are saying it is a flitch, thats been happening for 3 weeks, that they haven't fixed yet and every other person that asked about it they would either no reply or not comment about it. You would think if it had been happening for over a few days they would post something on their facebook page just to let people know what was going on.

Any comments made are my personal views and does not represent those of my employer

ajw

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#741518 8-Jan-2013 11:41

taneb1:
macuser: From a comment on the Skinny Facebook page from Skinny.

"Yeah there is bit of a glitch going on at the moment meaning that some people will be getting there texts, mins and data rolling on over. It isn't permanent and we are sorting it out, just think of it as a little summer gift"

So nope it's unfortunately not a permanent thing. Bummer.

This was my post :)
What I just find annoying about the whole situation is that they are saying it is a flitch, thats been happening for 3 weeks, that they haven't fixed yet and every other person that asked about it they would either no reply or not comment about it. You would think if it had been happening for over a few days they would post something on their facebook page just to let people know what was going on.

Just shows what a circus it is (skinny) when it comes to communicating with customers.

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SteveON

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#742887 10-Jan-2013 16:11

ajw:
taneb1:
macuser: From a comment on the Skinny Facebook page from Skinny.

"Yeah there is bit of a glitch going on at the moment meaning that some people will be getting there texts, mins and data rolling on over. It isn't permanent and we are sorting it out, just think of it as a little summer gift"

So nope it's unfortunately not a permanent thing. Bummer.

This was my post :)
What I just find annoying about the whole situation is that they are saying it is a flitch, thats been happening for 3 weeks, that they haven't fixed yet and every other person that asked about it they would either no reply or not comment about it. You would think if it had been happening for over a few days they would post something on their facebook page just to let people know what was going on.

Just shows what a circus it is (skinny) when it comes to communicating with customers.

Would you like to give the access numbers to bank account away? No.

Why would skinny want to give attention to the fact that they are giving away more value by accident, and let everyone savage them?

taneb1

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#742907 10-Jan-2013 16:51

SteveON:
Would you like to give the access numbers to bank account away? No.

Why would skinny want to give attention to the fact that they are giving away more value by accident, and let everyone savage them?

I think it was more the fact that a lot of people were asking about it and no-one was responding to it.

Its also still happening again today had my data/texts/minutes/rollover again

Any comments made are my personal views and does not represent those of my employer

1eStar

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#743128 11-Jan-2013 08:34

I think they must have fixed their problem. My minutes and texts have suddenly reduced.

taneb1

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Mercury

#743194 11-Jan-2013 10:42

Noticed this morning my combo balances have all been reset down to what I should be getting each week, I had 1.2gb data in total yesterday :|

Any comments made are my personal views and does not represent those of my employer

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