Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




662 posts

Ultimate Geek
+1 received by user: 46

Trusted

Topic # 112966 30-Dec-2012 08:49 Send private message

I came home yesterday arvo to no land-line and broadband syncing at less than half of normal sync speed.

So I did the usual unplug and reset trick twice before I went online and logged a fault from within the telecom website at 9:40pm

I woke up this morning seeing an email from telecom at 10:50pm last night saying they have done line tests already, possibly found an external fault and will send a technician on Monday in the early AM.

I was stoked with the fast response, I wasn't expecting a reply to at least 10am today.

But to make things even better while i was in bed reading this email at 8:20am this morning, a tech was around fixing the fault before i had woken up, he knocked on the door at 8:20am and said fault fixed!!

So our land line is now working again and adsl now syncing at 18.15Mbps down and 1.21Mpbs up.

Big thanks to Telecom for the fast and rapid response this time of year and overnight from a Sat to Sun.

I guess thanks to Chorus as well for the technician.

Great service and thanks again.

Cheers Telecom

Create new topic
19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


  Reply # 738500 30-Dec-2012 09:39 Send private message

Chorus is really good at getting onto faults and fixing them

3099 posts

Uber Geek
+1 received by user: 578


  Reply # 738506 30-Dec-2012 09:59 Send private message

I wonder what the fault was?

 

 



2729 posts

Uber Geek
+1 received by user: 720

Trusted
Subscriber

Reply # 738516 30-Dec-2012 10:24 Send private message

Nice one John - pleasing to see to kudos being given on the forums. Makes a very pleasant change...

EDIT: Fix bleary eyed Sunday morning typo. Results not guaranteed.

6019 posts

Uber Geek
+1 received by user: 153

Trusted

  Reply # 738517 30-Dec-2012 10:28 Send private message

quickymart: I wonder what the fault was?


No pots and lame DSL, sounds like it went one legged. Could be anywhere, but bad jumper most likely.

Cyril



662 posts

Ultimate Geek
+1 received by user: 46

Trusted

  Reply # 738537 30-Dec-2012 11:18 Send private message

quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.

19290 posts

Uber Geek
+1 received by user: 2647
Inactive user


Reply # 738540 30-Dec-2012 11:24 Send private message

Johnk:
quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.


Must of seen you coming and jumped in his Van real fast and bailed

1948 posts

Uber Geek
+1 received by user: 472
Inactive user


  Reply # 738543 30-Dec-2012 11:38 Send private message

johnr:
Johnk:
quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.


Must of seen you coming and jumped in his Van real fast and bailed


Nothing like being chased by a rabid punter happy to have their interwebz back on in their undies to scare a tech off... ;)

In all seriousness if you want to find out the root cause I suggest you ring the helpdesk as the Chorus tech would have normally updated the case with what they did.

2917 posts

Uber Geek
+1 received by user: 413

Trusted
Subscriber

  Reply # 738584 30-Dec-2012 14:03 Send private message

johnr: Chorus is really good at getting onto faults and fixing them


Maybe in your experience.  In my experience, they constantly cause the faults, and take a week to fix them even when I stop the tech who broke stuff before he leaves.  I don't have your positive outlook on Chorus unfortunately.

3016 posts

Uber Geek
+1 received by user: 472

Trusted

  Reply # 738606 30-Dec-2012 16:12 Send private message

Johnk:
quickymart: I wonder what the fault was?


Yeah I wondered that too.  By the time I got out of bed and ran down to see the tech and ask he had left.


I love how they can fix things really fast, my only irk is this exact thing - they leave before you know it. Especially a problem when it hasn't been tested properly.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




I'm @nate
6266 posts

Uber Geek
+1 received by user: 364

Moderator
Trusted
Subscriber

  Reply # 739520 2-Jan-2013 22:11 Send private message

Nice!




4296 posts

Uber Geek
+1 received by user: 801

Trusted
Subscriber

  Reply # 739528 2-Jan-2013 22:46 Send private message

nate: Nice!


3 days later...





Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.