Fault getting interference when making voice calls

Forums › Spark New Zealand (including Skinny and BigPipe) › Fault getting interference when making voice calls - Blenheim

jamesbrandon2013

2 posts

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#113015 2-Jan-2013 14:37

Been getting alot of interference when making voice calls in the last 3 to 4 days on my telecom work phone and my personal phone.

Basically what happens is when i make a voice call it connects , then it sounds like water and i can't here the person i am trying to talk to.

Reported the problem to Telecom faults today , on 120 and they say it seems to be affecting customers in the south island only. They also go on to say that they will be getting someone on to it soon and they think that it is the computer that handles the calls that is having the problem.

is anyone else having this problem?.

plambrechtsen

1948 posts

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#739427 2-Jan-2013 17:25

It's a known issue and I just saw an internal update saying techs have duplicated the issue and its escalated to level 2 support.

I'm sure they are working on the issue with high priority so I think it will be resolved quickly once they find the root cause.

I shouldn't be online or checking my emails.. should be enjoying the blustery day in Wellington.

freitasm

BDFL - Memuneh
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Geekzone

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#739670 3-Jan-2013 12:09

And it's now on Stuff...

The widespread problem manifests itself in strange ways, with callers sounding as if they are under water or as if an alien life form is attempting to make contact.

Spokesman Richard Irvine said the fault had been traced to a failing element in the network serving a large portion of the South Island.

Funny bit:

Customers can report faults by calling 120 from their mobile phones, or going to the Telecom network faults site online.

The same mobile phones that aren't working at the moment?

Goosey

2834 posts

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#739676 3-Jan-2013 12:17

call to 120
"help, people cant hear me properly"
"hello? are you there? it seems your underwater? sorry your phone is not intended for use under water and you have voided your warranty".

jamesbrandon2013

2 posts

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Inactive user

#739968 3-Jan-2013 23:39

http://www.telecom.co.nz/whatsnew/mobileservicestatus/?f=all

http://www.stuff.co.nz/technology/digital-living/8137784/Glitch-hits-Telecom-cellphones

plambrechtsen

1948 posts

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Inactive user

#739980 4-Jan-2013 05:16

Try it now. Reports seem to indicate it was resolved early this morning but the case hasn't been closed since the impacted customers haven't been contacted.