Thomson gateway TG585 hangs up internet when ph ends

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gordonisnz

113 posts

Master Geek

#113049 3-Jan-2013 20:30

Hello.

I have a Thomson Gateway 585 router.

Apparently, I'm connected to the internet 100% of the time (when m,y Pc is on, i'm automatically connected)..

when I usae my phone (to talk with someone) - i can still surf the net & talk at the same time.

HOWEVER - when i end my voice call - it "hangs up", & disconnects the phone, and also internet too.. it takes 5-10 minutes for my router to reset itself (automatically) to allow internet access.

Is there a way to end the voice call, but keep the internet going - without disconnecting the internet too ?

Behodar

10513 posts

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#739889 3-Jan-2013 20:31

Do you have a master splitter installed?

gordonisnz

113 posts

Master Geek

#739895 3-Jan-2013 20:40

how do i check ? (I dont think so..)

PS - i have lots of wires, i'm clueless as to which ones are which. & have a disability - can't rummage around behind desks to check..

RunningMan

8963 posts

Uber Geek

#739911 3-Jan-2013 20:51

If you have just one jack that is dedicated for use by the modem, you will most likely have a master filter.

gordonisnz

113 posts

Master Geek

#739912 3-Jan-2013 20:54

yes - just 1 jack..

Actually - my wireless ph is connected to my bedroom ph jack.. & my PC is connected to my kitchen phone jack (But i've only got 1 phone account - not two..)...

So i guess its a normal ph jack.. & not much I can do...

plambrechtsen

1948 posts

Uber Geek
Inactive user

#739927 3-Jan-2013 21:39

Sounds very much to me like you don't have a master filter.

If you ring up the broadband helpdesk on 0800 225598 they should be able to organise for one to be installed. Normally the install cost is ~$200.

If you didn't want to use Telecom / Chorus to do the install and if you're in Auckland then CoffeeBaron on Geekzone also does a very good job of installing them, in Wellington Cryil7 does too, but I am not 100% sure Stephen (Cyril7) does them as a day job anymore, he previously did.

I would say whatever you pay for the Master Filter will be a good investment, and should resolve the majority of issues you have, and improve your broadband speeds.

jayd

35 posts

Geek

#739935 3-Jan-2013 21:59

Before forking out the $200.00 odd bucks for an adsl splitter install, just check that your cordless phone is connected directly to an adsl filter connected to the jackpoint. Get rid of any extension cords or double adapters.
Every phone/sky decoder/alarm etc should be filtered to prevent line noise/ adsl disconnections from occurring.
If in fact you do have your phone connected to the phone side of the filter and you still experience disconnections, then maybe you should look at a splitter install.... Just a thought.

gordonisnz

113 posts

Master Geek

#739969 3-Jan-2013 23:44

I dont think its worth $200 (especially after christmas) - but i'll consider it for later - thanks.

https://www.speedtest.net/result/2410453944.png

Current usage plan: Total Home Lite (telecom) - Though i may switch to a lesser plan. i'm not using even 5 Gb a month.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

plambrechtsen

1948 posts

Uber Geek
Inactive user

#739981 4-Jan-2013 06:45

gordonisnz: I dont think its worth $200 (especially after christmas) - but i'll consider it for later - thanks.

https://www.speedtest.net/result/2410453944.png

Current usage plan: Total Home Lite (telecom) - Though i may switch to a lesser plan. i'm not using even 5 Gb a month.

If you wanted me to run a line test I can do that, and it will clearly show the issue.

But it's up to you, but I am fairly confident it will resolve your problem.

The smallest plan Telecom do these days is the 30GB plan for 2013 and goes back to 5gb in 2014 (unless something changes inbetween), and if you rang up 123 you could be paying $10 less for the same plan that you're paying for now. Worth checking the calling plan differences, but could save you a bit.

scorpiworld

192 posts

Master Geek

#740176 4-Jan-2013 15:22

jayd: Before forking out the $200.00 odd bucks for an adsl splitter install, just check that your cordless phone is connected directly to an adsl filter connected to the jackpoint. Get rid of any extension cords or double adapters.
Every phone/sky decoder/alarm etc should be filtered to prevent line noise/ adsl disconnections from occurring.
If in fact you do have your phone connected to the phone side of the filter and you still experience disconnections, then maybe you should look at a splitter install.... Just a thought.

As Jayd says.

Just sounds like the same issue we had with a faulty splitter or no splitter at all and can be fixed for 50c, or whatever a splitter costs these days.

Batman

Mad Scientist
29770 posts

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#740182 4-Jan-2013 16:04

Does adsl filter dongle do the job too?

Yes and dont forget the new cheaper plans free of charge to change to them

DarthKermit

5346 posts

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#740204 4-Jan-2013 17:37

I used to get this happening all the time before I installed a master splitter. Now it's perfect.

Whatifthespacekeyhadneverbeeninvented?

plambrechtsen

1948 posts

Uber Geek
Inactive user

#740421 5-Jan-2013 13:31

joker97: Does adsl filter dongle do the job too?

Yes and dont forget the new cheaper plans free of charge to change to them

No..

A master filter is a professionally wired in at the termination point to filter all traffic into your house including security alarms from your broadband connection. The broadband connection would normally have a dedicated jack point.

If you know what you're doing master filters can be purchased from trademe or electrical wholesalers for ~$30-50 depending on the quality and where you buy it.

All master filters must have a telepermit if they are to connect to the chorus network.

I can only stress that an inline filter is nothing like a master filter. And only good if your genera internal wiring is of good quality. But generally getting a master filter is the best plan for everyone.

I'm personally lobbying internally within Telecom to mandate it for all installs. The downside is the install costs will be higher.. the upside is you will be getting the best out of your internet connection.

And at the end of the day I think its better to pay more at the beginning and have the best that you can get, rather than have endless threads just like this one where people complain about their crappy broadband (not specifically this one) but don't want to do anything about actually fixing it.

chevrolux

4962 posts

Uber Geek
Inactive user

#740481 5-Jan-2013 18:54

I dont think its worth $200 (especially after christmas) - but i'll consider it for later - thanks.

Classic NZ'er response. And also the major reason why everyone thinks NZ broadband sucks and if there is a problem then it MUST be the ISP or the equipment.

gordonisnz

113 posts

Master Geek

#740489 5-Jan-2013 19:26

Classic NZ'er response. And also the major reason why everyone thinks NZ broadband sucks and if there is a problem then it MUST be the ISP or the equipment.

Others may bring up the broadband - but my original query was why it hung up the internet after i hang up the phone.
(i'm happy with the internet / broadband)...

its just not worth the $200 - vs how often i'm using the phone. I can live with it. but in future, i'll know what to fix / why things happen. so can get the right equipment etc installed..

thanks.

DarthKermit

5346 posts

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#740494 5-Jan-2013 19:36

gordonisnz:

Classic NZ'er response. And also the major reason why everyone thinks NZ broadband sucks and if there is a problem then it MUST be the ISP or the equipment.

Others may bring up the broadband - but my original query was why it hung up the internet after i hang up the phone.
(i'm happy with the internet / broadband)...

its just not worth the $200 - vs how often i'm using the phone. I can live with it. but in future, i'll know what to fix / why things happen. so can get the right equipment etc installed..

thanks.

I got my splitter for about $30 off trademe and installed it myself. It doesn't need to cost $200 unless you feel uncomfortable doing the work yourself.

Whatifthespacekeyhadneverbeeninvented?