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quebec

658 posts

Ultimate Geek


#11312 15-Jan-2007 19:42
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Hi All.  I have been having trouble with my broadband and phone line, like frequent disconnections,slow speeds,strange echo in phone line and finally my phone died on Sunday Morning and miraculously the dial tone came back Sunday very late in the night around 11:40 pm. Telecom sent a technician over this Morning who confirmed everything is fine,he even checked the wiring inside my house.  Now, the reason for this post is telecom's 120 Automated line test which is still reporting my line to be faulty but it's working fine at the moment.  I would like to request if some of you can do a test on your telecom landline's and advise your results.  I spoke to Telecom again today and they admitted that the test is showing some fault in the line but they cannot figure out what?  If this time it disconnects I will get them to really do something about it.  Please call 120 and press 1 to do a line test.  Please make sure you use a different line or your mobile to do this test as the landline has to be free while the test is being performed.  Thanks to all!





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cokemaster
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  #57979 15-Jan-2007 20:29
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First two things to be aware of:
There is a charge when using service express to check another line.

How to test a busy line

  • call Telecom Service Express on 0800 000 000
  • press option 4
  • press option 2
  • If the line appears to be faulty, we will transfer you to our Faults Service Centre to talk to a service representative. If the test result confirms the line is busy and there is no fault then there will be a charge to your phone bill of $1.00 (including GST**) for each line test.


And when using Vodafone... you be charged standard airtime rates (http://www.vodafone.co.nz/aboutus/prepay-tandcs.jsp)
Calls to 123 and any other service number for other Network Operators will be charged. Calls to 111, *555, 777, 729, 701 and 702 are free.




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quebec

658 posts

Ultimate Geek


  #57981 15-Jan-2007 20:34
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I have tried the test from my telecom mobile and also another telecom landline and no charge has appeared, telecom mobile has no credit and also the test you are referring to is a busy line test not a faulty line test.Faulty line test done by dialing 120 is free as long as you dial from another landline or a telecom mobile.





 
 
 
 


NokiaRocks
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  #57992 15-Jan-2007 22:34
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Can anyone confirm this? As this would be very handy in my line of work where a faulty phoneline is quite often the problem.

quebec

658 posts

Ultimate Geek


  #57993 15-Jan-2007 22:39
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I am still waiting for responses, but I can confirm one thing that there is no charge to this service if dialled form a telecom mobile or another telecom landline as I have tried the test several test and have confirmed the same form telecom also. Strange thing is that everytime I try the test from my line it gives me a faulty line response and if I try it for another umber of my friend or something, it gives resully as "There is no fault". I have spoken to telecom about this and they say that the test sends a number of signals to the line and is based on the responses it gets from the line and if it says the lone is faulty then something is wrong and they are looking into it.





Telcotech
6 posts

Wannabe Geek


  #58020 16-Jan-2007 09:50
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If the NTS (National Test Service which the Telecom Techs use) system says that there is still a fault, then there is still a fault, what was the result?, circuit imbalance, Loop, Battery or low resistance? if we test it and it (test) comes back Good line, BT termination detected, then there is not alot a tech can do, except to do the normal check exchange,cross cabinet, CT (cable terminal) and internal wiring, in my daily travels clearing faults, going through my old diaries I can saftely state that 87% of faults are within the premises, as Telecom has no control over SkyTV/Alarm/DIY/Electricians, who are not Telecom accredited just think oh that's easy I will give it a go, then muck it up, customer calls Telecom, the poor old Telecom Tech gets a barrel, however when the Telecom Tech finds dodgey wiring or CPE at fault, funny how the customer is nice as pie, and asks if it covered under the wire maintenance agreement.......NO!

I suggest to you before you call 120 you disconnect every piece of equipment you have on the line .....then retest it yourself, if it still comes back showing a fault then call 120, otherwise look out for the $81 on your bill     


quebec

658 posts

Ultimate Geek


  #58060 16-Jan-2007 12:56
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The person on the phone didn’t tell me what was wrong, all she said was that the test is giving some readings and values which are abnormal and for a pass test the readings should be much higher than what is coming from your line. According to her, by looking at the test results on her screen she thought the problem is serious.Anyways, I will test it again and disconnect my broadband router before checking.  I only have two jacks, one has Broadband Router and the other one has a cordless phone. There is no alarm but I am getting one installed this Friday and the technician is going to install a Marquee Magnetics Internal Splitter as the alarm will be configured to dial my cell phone.  I just want to sort this before the alarm installation. Regarding the telecom tech’s visit, he checked the entire cabling inside the house including both jack points and confirmed everything was OK,then he checked the connections at the box outside the house which looked OK to him.





Telcotech
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Wannabe Geek


  #58101 16-Jan-2007 17:46
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Trouble is with the 120 helpdesk monkeys, is that I wouldn't trust their testing their Grandmother let alone your phone line, most haven't got a clue to what they are doing there, for instance, one job through to me stated "loop resistance marginal", I thought now how did they get that test as the customers line was from a PCM crosscabinet (a cabinet on the roadside where fibre optic goes to it then through the MUX equipment then out on copper to the customer), it is an "untestable line" only a field tech can test it from the cabinet through to your house.

You are doing the right thing, now you can ask for a X99 form (Telecom form to state your line is perfect) if not ask for the Field Manager and demand one.

 
 
 
 


quebec

658 posts

Ultimate Geek


  #58105 16-Jan-2007 18:47
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I have tried the test again and this time everything was disconnected, again it said Line appears to be faulty. Dunoo what to do now, will see for a few days and demand for X99 I guess.  Any other suggestions on this? Cheers





Telcotech
6 posts

Wannabe Geek


  #58113 16-Jan-2007 20:06
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unlocker: I have tried the test again and this time everything was disconnected, again it said Line appears to be faulty. Dunoo what to do now, will see for a few days and demand for X99 I guess.  Any other suggestions on this? Cheers


Next step is calling 120, then saying to the 120 rep that you demand an X99 form, I went through looking at what you were describing about your fault, that it cuts off mid conversation?, sounds to me like a "HR dis" (High Resistance disconnection) or in lay mans terms, a piece of wire that when tested doesn't show a fault, however when certain weather occurs (high humidity, not rain, but muggy Auckland type days) the fault occurs, even a cable jointers ringcut with his knife into cable while doing jointing.

A woman stated to me that her phone line went dead at 3pm everyday for 40 minutes, so I tested this line, LTOK (Line Test OK), I gave the woman my companies phone number and asked her to call again if/when the fault came back, during the day it was coming up to 3pm, sure enough my dispatch call me, I race over (4 suburbs away) and at the pillar (grey pillar) there was dial tone, at the ETP (External Test Point, located at the point of entry) the line was dead, quickly I metered back towards the exchange and sure enough a HR Dis  all due to shading of a tree and the cable having that potential fault when it was laid back in the 1970's

quebec

658 posts

Ultimate Geek


  #58140 16-Jan-2007 23:19
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Hi there, I think you got it wrong, I don't think I've mentioned anywhere that it cuts of mid conversation.  The problem is that broadband is intermittent and sometimes its dead for hours and also the phone line has lot of echo,it had no dialtone the whole day on Sunday and started working again Monday early morning.   SO, I suspect theres something wrong with the phone line somewhere coz it just cant go dead for one whole day without any reason and then start working automatically.





Telcotech
6 posts

Wannabe Geek


  #58145 17-Jan-2007 05:50
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Same difference if it cuts out for one day, or cuts out mid conversation same fault, just call 120 and ask for an X99 form (one kept by the tech and one for you

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