iPad & Telecom microSIM = "no Service"

Forums › Spark New Zealand (including Skinny and BigPipe) › iPad & Telecom microSIM = "no Service"

ZiggyNZ

3 posts

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#113203 9-Jan-2013 13:42

Buy TNZ microSIM + top-up at the Warehouse. Enter SIM. No service is displayed. Go to settings and manually select TelecomNZ after it finds all 3 networks Still no service. Go to SIM applications and see a roaming menu app. Select manual, asks for a code which seems to be the PUK, so do that and still no service.

To test coverage insert a Skinny microSIM (hopeless as the url in the SIM guide takes you to a 404 page) and Telecom NZ comes up straight away with full signal strength.

Is this a non-registered SIM for the iPad? Anyway to activate this without a call to the contact centre and a wait of 20 minutes to get it sorted?

freitasm

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#742257 9-Jan-2013 13:44

Where did you buy this iPad from?

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ZiggyNZ

3 posts

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#742260 9-Jan-2013 13:49

Was an insurance replacement for a damaged Ipad 2 bought at Harvey Norman - so can assume it is official NZ distributed product.

tonyhughes

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#742265 9-Jan-2013 13:57

Sounds like an unactivated SIM, call Telecom.

I had a new SIM that was bung on the network, and they livened it up within minutes, same with another one that had been unused for quite some time.

stuartgr

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#742308 9-Jan-2013 15:03

make sure you have the APN set - internet.telecom.co.nz

If thats not in there you won't get anywhere (we have loads of problems with this falling off our iPads).

freitasm

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#742309 9-Jan-2013 15:05

The APN has no relation to the iPAd not being able to connect to the network, only to access the Internet service once connected.

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dickytim

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#742316 9-Jan-2013 15:19

I had to register my $19 data pack sim card with Vodafone before it registered, it was a little painful but I ended up inserting it in my Iphone so I could recieve the activation text message.

I could have called them to do it also but like the OP I didn't want to sit on hold for ages.

think there is also a way to enter the sim card number online to activate it, that is for Vodafone but I would also try to see if you can do it on Telecom.