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Forums › Spark New Zealand › iPad & Telecom microSIM = "no Service"


3 posts

Wannabe Geek


Topic # 113203 9-Jan-2013 13:42
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Buy TNZ microSIM + top-up at the Warehouse. Enter SIM. No service is displayed. Go to settings and manually select TelecomNZ after it finds all 3 networks  Still no service. Go to SIM applications and see a roaming menu app. Select manual, asks for a code which seems to be the PUK, so do that and still no service.

To test coverage insert a Skinny microSIM (hopeless as the url in the SIM guide takes you to a 404 page) and Telecom NZ comes up straight away with full signal strength. 

Is this a non-registered SIM for the iPad? Anyway to activate this without a call to the contact centre and a wait of 20 minutes to get it sorted?

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BDFL - Memuneh
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  Reply # 742257 9-Jan-2013 13:44
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Where did you buy this iPad from?




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Wannabe Geek


  Reply # 742260 9-Jan-2013 13:49
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Was an insurance replacement  for a damaged Ipad 2 bought at Harvey Norman - so can assume it is official NZ distributed product.

 
 
 
 


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  Reply # 742265 9-Jan-2013 13:57
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Sounds like an unactivated SIM, call Telecom.

I had a new SIM that was bung on the network, and they livened it up within minutes, same with another one that had been unused for quite some time.




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  Reply # 742308 9-Jan-2013 15:03
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make sure you have the APN set - internet.telecom.co.nz

If thats not in there you won't get anywhere (we have loads of problems with this falling off our iPads).

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  Reply # 742309 9-Jan-2013 15:05
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The APN has no relation to the iPAd not being able to connect to the network, only to access the Internet service once connected.




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  Reply # 742316 9-Jan-2013 15:19
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I had to register my $19 data pack sim card with Vodafone before it registered, it was a little painful but I ended up inserting it in my Iphone so I could recieve the activation text message.

I could have called them to do it also but like the OP I didn't want to sit on hold for ages.

think there is also a way to enter the sim card number online to activate it, that is for Vodafone but I would also try to see if you can do it on Telecom.

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