XT $19 cannot download updates from Google play store

Forums › Spark New Zealand (including Skinny and BigPipe) › XT $19 cannot download updates from Google play store

mckenndk

911 posts

Ultimate Geek

#113316 13-Jan-2013 18:16

I just changed to telecom from Vodafone and went on their $19 prepaid package.

I can use google maps, facebook app browse the internet etc but I can't download any updates or new apps from the google play store, I get a 403 error which I believe is access denied.

It looks like .exe files a possible blocked, I got the APN settings from a text sent to me by telecom.

Any suggestions.

Dion

naggyman

697 posts

Ultimate Geek

#744147 13-Jan-2013 18:18

Um, elaborate?

Morgan French-Stagg

morgan.french.net.nz

mckenndk

911 posts

Ultimate Geek

#744150 13-Jan-2013 18:20

naggyman: Um, elaborate?

Sorry I hit the post button by mistake before I had finished writing it up.

Behodar

10501 posts

Uber Geek

Trusted

Lifetime subscriber

#744156 13-Jan-2013 18:25

Telecom doesn't restrict anything based on your plan, so I suspect that the APN settings aren't correct. I don't know whether this is an Android feature or a Nexus feature, but if you do a "reset to defaults" in the APN settings then it will hopefully put the correct Telecom settings in there.

openmedia

3324 posts

Uber Geek

Trusted

#744159 13-Jan-2013 18:26

Phone make/model and Android version.

Your APN shouldn't be blocking this if you can access other sites.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

mckenndk

911 posts

Ultimate Geek

#744161 13-Jan-2013 18:31

Behodar: Telecom doesn't restrict anything based on your plan, so I suspect that the APN settings aren't correct. I don't know whether this is an Android feature or a Nexus feature, but if you do a "reset to defaults" in the APN settings then it will hopefully put the correct Telecom settings in there.

Sweet that did the trick, it deleted the TelecomContent APN settings and just left the TelecomMMS APN settings.

Dion

johnr

19282 posts

Uber Geek
Inactive user

#744183 13-Jan-2013 19:57

You should not just be using the Telecom WAP APN as this will use only the Telecom WAP Gateway

mckenndk

911 posts

Ultimate Geek

#744240 13-Jan-2013 21:22

johnr: You should not just be using the Telecom WAP APN as this will use only the Telecom WAP Gateway

Hi John

Should I have all 4 apn settings on the phone as what is on this page http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=32983 ?

Dion

Equinox IT

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johnr

19282 posts

Uber Geek
Inactive user

#744251 13-Jan-2013 21:35

You should only require 2 internet and WAP Gateway for MMS, No reason for loading all 4