DEEP-SEA CABLE CUT AFFECTS XTRA EMAIL CUSTOMERS

A cut in a deep-sea cable between Australia and Singapore is currently affecting Telecom Xtra customers.

Customers may be experiencing delays on the delivery of mail they have sent from their Xtra email addresses. There is no impact on the receiving of emails to xtra.co.nz accounts.

Telecom is advising customers to check with their email recipients if they are sending urgent communication and to resist resending emails as this could create congestion.

Telecom’s Xtra service provider, Yahoo! utilises a submarine cable out of Perth to Singapore to transit some of its email traffic.

Whilst cable repairs are underway, Yahoo has re-routed mail traffic away from the impacted cable and is working to clear the delayed email queues.

Telecom will continue to provide updates on its websites regarding expected service restoration but at this stage it is unlikely to be today.