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stacey1122

70 posts

Master Geek
Inactive user


#11374 18-Jan-2007 16:11
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i was reading on another forum and someone said if you email telecom xtra they can change the port your on at your exchange and it may stop the random disconnections some people are having? now nobody on the other forum knows if telecom can do this by a computer click or for telecom to physically have to rest your port at the exchange and whether it is free or not and whether telecom will require you to try their other solutions first(like buying a different brand of router).anyone know? and what does resetting your port actually do? could this solve the slow go large speed problems too?

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reuben
4 posts

Wannabe Geek


  #58306 18-Jan-2007 21:18
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2 parts

1 reseting your port is like reseting your power - your isp can ask telecom to do this for you - can be done over the phone

2 changing the port - a tech has to go to the exchange and switch ports like plugging your network cable in to another port on a switch or hub ...

best thing to do would to ask them to reset the port then ask them to put an Analiser on the port for 24 hours to record the disconnections - the logs will be purged after 48 hours so call the next day and ask them what the logs say about the disconnections - if you are with anouther isp ask your isp to reset the port then put an Analiser on the port and do a line test - they can ask telecom to do that.

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