2 days on xtra go large

Forums › Spark New Zealand (including Skinny and BigPipe) › 2 days on xtra go large

pukkapunto

5 posts

Wannabe Geek

#11404 21-Jan-2007 11:24

posted this yesterday but was deleted for some reason? hum

anyhoo, ive been on xtra go large unlimited/new phone line and number for a couple of days now and its unbeliveably slow, im not going down the torrent route but i mean with web browsing, msn , video streams. its like going back to 1997 on a 56k dial up.
my house is right outside the box on the road yet im only getting just over 1mb down and 78k up.

what i wanted to know was will it settle down after a week? i remember back in the UK my last service providor said to give the line
7-10 days to settle. is this the same here? do xtra put you in a slow bracket for a week or so? or is this the speed it will stay?

thanks
Rick

freitasm

BDFL - Memuneh
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#58421 21-Jan-2007 11:31

I am sorry, but we had a database problem and lost a couple of hours of transactions...

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dbenfell

5 posts

Wannabe Geek

#58427 21-Jan-2007 13:34

That'll explain why once of my posts went missing.

Anyway I've been on go large since early November and have had those issues since then. You're not alone. I have been complaining via phone and email everyday. Not fixed yet. They have misled us all. I was switched to go express for the weekend to see if it is the plan that is the issue and instantly got 6.9mb/sec downstream. Back to go large now and 1.2mb /sec so they have breached the law by advertising something they are not delivering as I now have proof my line can go as fast as 6.9mb/sec and they are only delivering 1mb/sec. They seriously need to do something about this. If they were going to limit go large so much they should have not said it was as fast as our lines allow.

I am now going to write an official letter of complaint and copy the commerce commision now that I have proof they are diddling me for $50 a month at 1mb/sec.

They shouldn't keep signing people up to the plan until the fix it and solve the KNOWN issues that they now tell me they know about. they're a bit slow you see as the problems have existed since day one.

dbenfell

5 posts

Wannabe Geek

#58428 21-Jan-2007 13:39

In fact my go large is now active again and the speed on the speed test is 245k/sec... that simply is not what I am paying for.....

promotionhosting

19 posts

Geek
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#58451 21-Jan-2007 18:12

Are you doing your speed tests from within New Zealand or from outside?

For example, notice the big difference in speed tests just now for me, also on Go Large, Sunday 6 pm from within NZ and International. Sure, could be current internet issues at present but not likely, as these speeds seem to be fairly consistent to previous checks if I recall.

http://www.nzdsl.co.nz/module-Speedtest.phtml
Download Speed: 1058 kbps (132.3 KB/sec transfer rate)
Upload Speed: 121 kbps (15.1 KB/sec transfer rate)

http://www.jetstreamgames.co.nz/speed/1MB.html
Your line speed is approximately 1066.4 Kbps or 130.7 K bytes/sec

http://www.speedguide.net/speedtest
256 kbps down (~0.26 Mbps, 31 KB/s) ↓
115 kbps up (~0.12 Mbps, 14 KB/s) ↑
Tested from: layeredtech.com (Dallas, USA)

and

221 kbps down (~0.22 Mbps, 27 KB/s) ↓
117 kbps up (~0.12 Mbps, 14 KB/s) ↑
Tested from: host-easy.co.uk (London)

Regards.

dbenfell

5 posts

Wannabe Geek

#58462 21-Jan-2007 21:50

My tests were conducted from New Zealand xtra.co.nz/speed being their one they use for speed tests. Speeds were rubbish so I am now on another more expensive plan with a 30 gig limit (for the same cost) which will do for now while they fix golarge... they have acknowledged there are problems with it.....