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kdn



198 posts

Master Geek
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Topic # 114218 12-Feb-2013 13:44
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Hi Guys,

My friend had a vodafone phone, and could text her mum in Russia, but her mum could not reply to her. I tested on my telecom XT phone, and she could reply to me so she went out and bought herself a prepaid XT mobile.

however on the new phone with new sim (the number is new, it is not ported) her mum cannot reply.

So we both send a text to the same number in Russia, (both on Telecom Xt 3g) her mum receives both messages, she can reply to mine and I receive it, but she cannot reply to my friend. (the Russian phone is on beeline, which states xt can send and receive)

Weird, no?

Teleocm support could not help us.

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19282 posts

Uber Geek
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  Reply # 760084 12-Feb-2013 14:01
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Ticket should be logged on sending A party side

22 posts

Geek
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  Reply # 760122 12-Feb-2013 14:50
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THe issue may be the way the Russian company are sending the SMS replies (or WHO they are sending to) as an internaltional sms supplier e.g. probably not directly to Telecom, Voda or 2degrees but through a HUB service.

The person in Russia needs to raise the issue with the carrier they use and complain- this will be the fastest way to resolve- e.g. i paid for you to deliver this message to NZ and it did not get there.

If you raise it with the local provider- telecom, voda, 2d they will have to take the same approach and contact the far end party directyl. But as they may not have a commercial relationship- i doubt they do- it will be best to get the PAYING subsriber to start the investiagtion at the far end,

kdn



198 posts

Master Geek
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  Reply # 761639 13-Feb-2013 11:42
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Ok I will get them to log a ticket on their side and see what they say!

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  Reply # 761642 13-Feb-2013 11:44
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Have you checked the Telecom NZ website for 2 way international SMS INFO?

Vodafone NZ has a list up on Vodafone.co.nz

kdn



198 posts

Master Geek
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  Reply # 761722 13-Feb-2013 13:38
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Yes, 2-way is available to the carrier in Russia she is using :)


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  Reply # 761738 13-Feb-2013 13:59
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kdn: Yes, 2-way is available to the carrier in Russia she is using :)



Cool so if it's not working then the A party (sending) needs to log a fault ticket with the carrier

319 posts

Ultimate Geek
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  Reply # 761768 13-Feb-2013 14:41
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Hi, If you send me some recent examples via PM, date/time of sent SMS to both numbers I can check our end.
Please continue to advise A party to log a fault to their provider however.


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