Utterly Disappointed with Telecom's 500 GB plan. No shaping? Yeah right.

Forums › Spark New Zealand › Utterly Disappointed with Telecom's 500 GB plan. No shaping? Yeah right.

PaulZA

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Topic # 114329 15-Feb-2013 23:19

Hi

we Changed over from Slingshot's AYCE, as we were promised full speed without shaping.

However, I'm really starting to regret playing a role, in convincing the main bill payer to switch over.

Some websites (Overseas mainly) take an age to load up, and some even don't load at all. I'm not putting the blame on Telecom for this, it could well be my computer playing up.

However, my pings are sky high.

See here.

That's just to a local site.

I have to admit that I am using a Wifi connection, however I'm still using my TP-Link modem that I bought from PB Tech, as I find that, that one has better Wifi range then the Technicolor one, which I find totally horrendous. However in the past, pings locally, even times of being heavily shaped was no more then 9ms for 32 bytes, not about 50ms.

I didn't even get that slow when I was pinging International sites on Slingshot.

Sorry to say, but for NZ's leading ISP I kinda expect better.

Thanks

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Reply # 763288 15-Feb-2013 23:27

I get a similar result for trademe on telecom too. Site loads instantly though.

JamesL

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Reply # 763289 15-Feb-2013 23:32

Telecom don't shape, getting line speed to a server in France as I type

Seems like you have interleaving on re high pings

eXDee

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Reply # 763292 15-Feb-2013 23:44

Third times the charm. Seems this route is a bit shaky atm.

kyhwana2

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Reply # 763293 15-Feb-2013 23:47

Paste a MTR/traceroute.

All ISP's shape. But "unlimited" ISP's put their unlimited customers into a different bandwidth pool from their capped customers, generally.

Talkiet

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Reply # 763303 16-Feb-2013 00:14

kyhwana2: All ISP's shape. [snip]

Nope, you're wrong. I know of one that doesn't do any deliberate shaping (unless customers elect to be shaped to 'dialup-like' speeds if they exceed their monthly cap).

There could be explanations for the OPs issue, but before any sensible troubleshooting can be done we'd need to see more info...

- Test on a wired ethernet connection
- tracert to a server that shows issues
- ADSL stats (connect speed, attenuation, protocol etc)
- Example sites that have issues loading (Is it always the same sites?)
- Speedtest from http://speedtest.telecom.co.nz/ (At this point I'm not interested in any other speedtests - if we can sort out that local speeds are fine, THEN it's worth checking locations further away)
- What are your assigned DNS servers? (This is a bit of info I use to figure out whether you are on FIPD or BBA - both internal names for slightly differently setup broadband connections)
- What's your IP address when you have issues (Feel free to PM me that one)
- Do you have interleaving on or off? If it's a new connection, I believe it defaults to on.
- Where abouts in NZ are you?

Just complaining that things are slow and pings to one site are "sky high" isn't useful.

Cheers - N

ps.... Just for Paul, is a master splitter installed?

Ragnor

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Reply # 766000 19-Feb-2013 21:41

Is the OP in Auckland?

There seems to be a peak time performance issue affecting Telecom in Auckland and apparently other ISP's too (See Snap and Orcon recent threads).

Domestic pings to say geekzone.co.nz or gpforums.co.nz are normally <16ms for me.. for the last two weeks in peak time 8 till midnight they are >40ms, if I run WinMTR I see 2-5% packet loss on some of the hops (eg: MDR).

Peak time throughput is being affected, I can normally stream HD youtube and twitch.tv without buffering... right now I can't.

My line rates and stats are fine, unchanged from normal.

There is definitely something whacky going on currently.

eXDee

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Reply # 767990 23-Feb-2013 01:41

This is to one of my smokeping targets, gpforums which is maxnet hosted in Auckland.

We don't hammer our connection or constantly use the net. I think this picture shows a pretty consistent trend.

AKLWestie

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Reply # 768087 23-Feb-2013 10:54

I don't think this is a problem for the 500GB plan only.

I am on the now grandfathered plan of Total Home Boardband 120GB. For the last two weeks, it I ping www.ihug.co.nz at around 5pm on weekdays, the result is around 10ms. When I do the same test between 8pm to 9pm, it goes up to 45 to 55ms.

Seems like a congestion issue in Auckland (at least). I remember some people complained about high ping in the evenings on the Snap forum as well.

eXDee

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Reply # 768116 23-Feb-2013 11:53

I'm in hamilton. While the server in that graph is in auckland, my graphs to Citylink and Snap look almost the same (just with higher latency overall due to distance)

plambrechtsen

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Reply # 768162 23-Feb-2013 13:51

I can agree with Neil that there isn't any shaping in place in the network. I would however be interested to know reports of this. I've been s tad busy with some other stuff for the last two weeks and my regular day job keeps on getting in the way of assisting you folks. But email me pl at telecom.co.nz and I can check out what's going on.

michaelmurfy

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Reply # 768171 23-Feb-2013 14:11

I can add to Zeon's post - this is my Smokeping server running at home on Telstra Cable pinging an IP going through Auckland on it's route, it seems to spike quite a bit, but other routes not going through Auckland seem to flatline and be stable. We are not hammering our connection or anything + this is connected via 100mbit cable. It seems that during peak times this goes up to ~60ms from ~20ms.

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eXDee

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Reply # 768350 23-Feb-2013 23:25

Yeah, Its not shaping, I think it's just congestion in the evening.

I read talk of issues with some ISPs being from a large amount of customers being migrated to the EUBA handover but I don't know if this is accurate or relevant.

So far smokeping is showing a pretty flat line so I think at least some of this was fixed yesterday.

mercutio

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Reply # 768367 24-Feb-2013 00:51

I think the problem here is there can be multiple contributing factors.

From what I understand:

* EUBA Congestion exists for some Auckland users currently effecting multiple ISP's.
* National congestion on Telecom's network for some users currently
* International congestion on Telecom's network for some users currently.
* Telecom have migrated some users to EUBA, from my understanding most are on the EUBA-Low profile which gives more like 16 msec extra latency rather than 36 msec, but you still have to ring up to get interleaving disabled.
* FX Net has some funky routing and mild congestion.

So the EUBA thing you can't do anything about.

The national/international congestion on Telecom's network you can restart your modem / change your IP until you get a range that isn't effected as badly.

Interleaving, ring up get it disabled.

FX Net funky routing means you have a bit careful about where you test to. Trademe route via fx to Wellington it seems so not a good test, but they also hop betweeen Wellington/Auckland. Nzherald hops around providers randomly, so not a good test.

So then what is a good test? My staple tests are 8.8.8.8, www.google.co.nz, pan.wxnz.net, www.facebook.com. There's not really good NZ test sites, and mostly I just check pan.wxnz.net because I use VOIP through them, although there appears to be minor congestion to them regularly.

So in the end, even though it's overseas, i actually consider google a good test.

mercutio

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Reply # 768368 24-Feb-2013 00:52

eXDee: Yeah, Its not shaping, I think it's just congestion in the evening.

I read talk of issues with some ISPs being from a large amount of customers being migrated to the EUBA handover but I don't know if this is accurate or relevant.

So far smokeping is showing a pretty flat line so I think at least some of this was fixed yesterday.

It seemed the EUBA was better last night, but bad again tonight. Go figure.

mercutio

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Reply # 768370 24-Feb-2013 00:54

People often seem to say shaping is bad. But AQM is actually a good thing.

AQM is about how to deal with traffic hitting maximum load.

http://en.wikipedia.org/wiki/Active_queue_management

Really what you want to do is split between users evenly, so that users bittorrenting aren't getting preference over users using the net normally.

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