Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




311 posts

Ultimate Geek
+1 received by user: 11


Topic # 114329 15-Feb-2013 23:19
Send private message

Hi

we Changed over from Slingshot's AYCE, as we were promised full speed without shaping.

However, I'm really starting to regret playing a role, in convincing the main bill payer to switch over.

Some websites (Overseas mainly) take an age to load up, and some even don't load at all. I'm not putting the blame on Telecom for this, it could well be my computer playing up.

However, my pings are sky high.

See here.




That's just to a local site.

I have to admit that I am using a Wifi connection, however I'm still using my TP-Link modem that I bought from PB Tech, as I find that, that one has better Wifi range then the Technicolor one, which I find totally horrendous. However in the past, pings locally, even times of being heavily shaped was no more then 9ms for 32 bytes, not about 50ms.



I didn't even get that slow when I was pinging International sites on Slingshot.

 

Sorry to say, but for NZ's leading ISP I kinda expect better.




Thanks

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  Reply # 763288 15-Feb-2013 23:27
Send private message

I get a similar result for trademe on telecom too. Site loads instantly though.

956 posts

Ultimate Geek
+1 received by user: 346
Inactive user


  Reply # 763289 15-Feb-2013 23:32
Send private message

Telecom don't shape, getting line speed to a server in France as I type

Seems like you have interleaving on re high pings

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  Reply # 763292 15-Feb-2013 23:44
Send private message

Third times the charm. Seems this route is a bit shaky atm.

2423 posts

Uber Geek
+1 received by user: 142


  Reply # 763293 15-Feb-2013 23:47
Send private message

Paste a MTR/traceroute.

All ISP's shape. But "unlimited" ISP's put their unlimited customers into a different bandwidth pool from their capped customers, generally.

3502 posts

Uber Geek
+1 received by user: 1988

Trusted
Spark NZ

  Reply # 763303 16-Feb-2013 00:14
Send private message

kyhwana2: All ISP's shape. [snip]


Nope, you're wrong. I know of one that doesn't do any deliberate shaping (unless customers elect to be shaped to 'dialup-like' speeds if they exceed their monthly cap).

There could be explanations for the OPs issue, but before any sensible troubleshooting can be done we'd need to see more info...

- Test on a wired ethernet connection
- tracert to a server that shows issues
- ADSL stats (connect speed, attenuation, protocol etc)
- Example sites that have issues loading (Is it always the same sites?)
- Speedtest from http://speedtest.telecom.co.nz/ (At this point I'm not interested in any other speedtests - if we can sort out that local speeds are fine, THEN it's worth checking locations further away)
- What are your assigned DNS servers? (This is a bit of info I use to figure out whether you are on FIPD or BBA - both internal names for slightly differently setup broadband connections)
- What's your IP address when you have issues (Feel free to PM me that one)
- Do you have interleaving on or off? If it's a new connection, I believe it defaults to on.
- Where abouts in NZ are you?

Just complaining that things are slow and pings to one site are "sky high" isn't useful.

Cheers - N

ps.... Just for Paul, is a master splitter installed?

8020 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 766000 19-Feb-2013 21:41
Send private message

Is the OP in Auckland?

There seems to be a peak time performance issue affecting Telecom in Auckland and apparently other ISP's too (See Snap and Orcon recent threads).

Domestic pings to say geekzone.co.nz or gpforums.co.nz are normally <16ms for me..  for the last two weeks in peak time 8 till midnight they are >40ms, if I run WinMTR I see 2-5% packet loss on some of the hops (eg: MDR).

Peak time throughput is being affected, I can normally stream HD youtube and twitch.tv without buffering... right now I can't.

My line rates and stats are fine, unchanged from normal.

There is definitely something whacky going on currently.





4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  Reply # 767990 23-Feb-2013 01:41
Send private message



This is to one of my smokeping targets, gpforums which is maxnet hosted in Auckland.

We don't hammer our connection or constantly use the net. I think this picture shows a pretty consistent trend.

564 posts

Ultimate Geek
+1 received by user: 71

Trusted
Lifetime subscriber

  Reply # 768087 23-Feb-2013 10:54
Send private message

I don't think this is a problem for the 500GB plan only.

I am on the now grandfathered plan of Total Home Boardband 120GB. For the last two weeks, it I ping www.ihug.co.nz at around 5pm on weekdays, the result is around 10ms. When I do the same test between 8pm to 9pm, it goes up to 45 to 55ms.

Seems like a congestion issue in Auckland (at least). I remember some people complained about high ping in the evenings on the Snap forum as well.

4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  Reply # 768116 23-Feb-2013 11:53
Send private message

I'm in hamilton. While the server in that graph is in auckland, my graphs to Citylink and Snap look almost the same (just with higher latency overall due to distance)

1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 768162 23-Feb-2013 13:51
Send private message

I can agree with Neil that there isn't any shaping in place in the network. I would however be interested to know reports of this. I've been s tad busy with some other stuff for the last two weeks and my regular day job keeps on getting in the way of assisting you folks. But email me pl at telecom.co.nz and I can check out what's going on.

Meow
7357 posts

Uber Geek
+1 received by user: 3534

Moderator
Trusted
Lifetime subscriber

  Reply # 768171 23-Feb-2013 14:11
Send private message

I can add to Zeon's post - this is my Smokeping server running at home on Telstra Cable pinging an IP going through Auckland on it's route, it seems to spike quite a bit, but other routes not going through Auckland seem to flatline and be stable. We are not hammering our connection or anything + this is connected via 100mbit cable. It seems that during peak times this goes up to ~60ms from ~20ms.





4025 posts

Uber Geek
+1 received by user: 1076

Trusted

  Reply # 768350 23-Feb-2013 23:25
Send private message

Yeah, Its not shaping, I think it's just congestion in the evening.

I read talk of issues with some ISPs being from a large amount of customers being migrated to the EUBA handover but I don't know if this is accurate or relevant.

So far smokeping is showing a pretty flat line so I think at least some of this was fixed yesterday.

1384 posts

Uber Geek
+1 received by user: 132


  Reply # 768367 24-Feb-2013 00:51
Send private message

I think the problem here is there can be multiple contributing factors.

From what I understand:

* EUBA Congestion exists for some Auckland users currently effecting multiple ISP's.
* National congestion on Telecom's network for some users currently
* International congestion on Telecom's network for some users currently.
* Telecom have migrated some users to EUBA, from my understanding most are on the EUBA-Low profile which gives more like 16 msec extra latency rather than 36 msec, but you still have to ring up to get interleaving disabled.
* FX Net has some funky routing and mild congestion.

So the EUBA thing you can't do anything about.

The national/international congestion on Telecom's network you can restart your modem / change your IP until you get a range that isn't effected as badly.

Interleaving, ring up get it disabled.

FX Net funky routing means you have a bit careful about where you test to.  Trademe route via fx to Wellington it seems so not a good test, but they also hop betweeen Wellington/Auckland.  Nzherald hops around providers randomly, so not a good test.

So then what is a good test?  My staple tests are 8.8.8.8, www.google.co.nz, pan.wxnz.net, www.facebook.com.  There's not really good NZ test sites, and mostly I just check pan.wxnz.net because I use VOIP through them, although there appears to be minor congestion to them regularly.  

So in the end, even though it's overseas, i actually consider google a good test.



1384 posts

Uber Geek
+1 received by user: 132


  Reply # 768368 24-Feb-2013 00:52
Send private message

eXDee: Yeah, Its not shaping, I think it's just congestion in the evening.

I read talk of issues with some ISPs being from a large amount of customers being migrated to the EUBA handover but I don't know if this is accurate or relevant.

So far smokeping is showing a pretty flat line so I think at least some of this was fixed yesterday.


It seemed the EUBA was better last night, but bad again tonight.  Go figure.

1384 posts

Uber Geek
+1 received by user: 132


  Reply # 768370 24-Feb-2013 00:54
Send private message

People often seem to say shaping is bad.  But AQM is actually a good thing.

AQM is about how to deal with traffic hitting maximum load.

http://en.wikipedia.org/wiki/Active_queue_management

Really what you want to do is split between users evenly, so that users bittorrenting aren't getting preference over users using the net normally.

 1 | 2 | 3
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41


New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16


New app FIXR connects vehicle owners to top Mechanics at best prices
Posted 10-May-2018 14:13


Nutanix Beam gives enterprises control of the cloud
Posted 10-May-2018 14:09


D-Link ANZ launches Covr Seamless Wi-Fi System
Posted 10-May-2018 14:06


Telstra, Intel and Ericsson demonstrate a 5G future for esports
Posted 10-May-2018 13:59


Spark introduces Android One with Nokia 7 plus and Nokia 6.1
Posted 8-May-2018 05:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.