iPhone 4S mail connection: works on wi-fi but not 3g

Forums › Spark New Zealand › iPhone 4S mail connection: works on wi-fi but not 3g

Simba

32 posts

Geek
+1 received by user: 1

Topic # 114423 19-Feb-2013 17:52

Since the events of last week involving Yahoo, my iPhone 4s will not fetch mail over 3G. It tells me either my username or my password is wrong.

There is no problem over wi-fi, with the same username and password.

There is no problem accessing the internet with either 3G or wi-fi.

I changed both password and username via Settings to no avail.

Helpdesk not much help - probably too preoccupied restoring service to other users.

Anyone got any ideas what is going on?

Behodar

6310 posts

Uber Geek
+1 received by user: 1080

Trusted

Lifetime subscriber

Reply # 765892 19-Feb-2013 18:12

I see that this is in the Telecom forum, but it could be interpreted a couple of ways. Are you with Telecom for phone, email, or both?

Dairyxox

1422 posts

Uber Geek
+1 received by user: 374

Reply # 765903 19-Feb-2013 19:10

Do you have ANY other devices that might collect your emails? Tablets, Servers, Other PC's, Phones?

Do EVER log into yahoo webmail, even to check your password?

This could potentially be a pop block issue. You should call telecom perhaps, if you get the right person they might be really helpful.

Is your iPhone set to use pop, imap, or 'yahoo' native method for collecting mail?
Do you use push or fetch? Try manual fetch until the issue is solved.

Simba

32 posts

Geek
+1 received by user: 1

Reply # 765911 19-Feb-2013 19:16

Thanks for that. I wasn't sure whether to ask this under an iPhone issue or a Telecom one. I am with Telecom.

RunningMan

5150 posts

Uber Geek
+1 received by user: 1672

Reply # 765912 19-Feb-2013 19:23

Simba: I am with Telecom.

What are you with Telecom for?

Email - if so, Yahoo! or xtra?

Phone / 3G data?

Broadband when using WiFi?

Simba

32 posts

Geek
+1 received by user: 1

Reply # 765913 19-Feb-2013 19:23

Thanks for your answer, Dairyxox.

I have an iPad and a laptop as well as the iPhone. All are configured the same way with Telecom.

I occasionally login to Yahoo mail. I changed the password yesterday and repeated the process on all my devices.

I use pop on an hourly push. I'll see what happens on manual fetch.

Once again, thank you.

coffeebaron

5275 posts

Uber Geek
+1 received by user: 2290

Trusted

Lifetime subscriber

Reply # 765915 19-Feb-2013 19:23

Have you tried on WiFi at different locations, i.e. where it will go over a non Telecom Internet connection? It may be an authentication issue, but will work over a Telecom connection.

Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

Simba

32 posts

Geek
+1 received by user: 1

Reply # 765916 19-Feb-2013 19:25

RunningMan

I'm with Telecom for everything. I rarely use Yahoo Xtra but I occasionally check it out. It works fine.

My broadband is via wi-fi.

The only problem is on my iPhone.

Thank you for your response.

Dairyxox

1422 posts

Uber Geek
+1 received by user: 374

Reply # 765918 19-Feb-2013 19:26

If one of those other devices is configured incorrectly that could cause the pop block, logging into the webmail would release the block.....so its still a possibility.

Check each of your devices carefully that UN's and PW's are correct and that they send receive okay.
Set all your devices to fetch manually until this is sorted.

Simba

32 posts

Geek
+1 received by user: 1

Reply # 765920 19-Feb-2013 19:28

Coffeebaron

Thank you for that.

So far, I have only tried wi-fi at home so I don't know how it would be with another wi-fi service.

Simba

32 posts

Geek
+1 received by user: 1

Reply # 765922 19-Feb-2013 19:29

Dairyxox

What are UN's and PW's?

tdgeek

13594 posts

Uber Geek
+1 received by user: 2453

Trusted

Reply # 765923 19-Feb-2013 19:30

Simba: Dairyxox

What are UN's and PW's?

Usernames and Passwords

Cheers

riahon

923 posts

Ultimate Geek
+1 received by user: 76

Reply # 765924 19-Feb-2013 19:32

Log in again to webmail via computer, then check again. Try restarting phone. I use the yahoo! preset to create the account on the iphone.

nzbnw

2366 posts

Uber Geek
+1 received by user: 13

Trusted

Spark

Reply # 765932 19-Feb-2013 20:04

If I recall, you'll need to try removing the account and re-setting it up, but do this manually don't select Yahoo! from the list of providers. To be safe, setup a 2nd account manually and just set the old one to manual until you're happy the new account works. I would suggest using IMAP (have been using it and works for me on my Xtra account for sometime now).

IMAP Settings

nzbnw

Simba

32 posts

Geek
+1 received by user: 1

Reply # 766045 19-Feb-2013 22:27

Thanks to all above threaders for helpful advice. I'll try the various suggestions over the next few days.