Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




314 posts

Ultimate Geek


#114430 19-Feb-2013 21:03
Send private message

Hi there

I was wondering if somebody at Telecom, can investigate?

Since we got the 500gb Telecom account activated, we have had a few issues, some of them are bigger than others.

I would like somebody from Telecom to look into our speed please.

I have noticed that Downloading speeds are really low, and are even lower then the Slingshot AYCE plan we migrated from.

Normally Downloading from Apple, would be hitting 1.5mb/s, however with Telecom I didn't hit over 350kb/s

Also, we have another problem, some sites are really slow to load, you have to push the enter button on the keyboard about 5 times for the page to load, this is some sites not all. Others are really slow to load, and sometimes they don't load at all you have to refresh all the time.

I have done the following troubleshooting on our line to no Avil
1.Reset the modem
2.Changed the modem
3.Connected PC via ethernet
4. Changed the line filter (Standard phone filter, not a master splitter)
5.Changed Browers
6.Closed everything down

I have also contacted Telecom, the other day and I requested Interleaving to be shut off, and that didn't change anything.

I had assurance, that it would be shut off by midnight that night, and I've had no difference in speed what so ever.

However, I must add that TV from overseas Some 720p stream in beautifully, and overall better then our former AYCE plan,

But downloading speeds, and browsing is below my expectations for now.

I've heard that people who have similar occasions like this, apparently they are found to be on the wrong line profile or something?


I might also add, that the person who pays for the account, is fairly computer illiterate when it comes to Broadband plans, and what is normal speed and what isn't normal speeds. So he makes me sort everything out, when it comes to that.

Can somebody sort this?



 

Thanks

Create new topic
8035 posts

Uber Geek

Trusted

  #765987 19-Feb-2013 21:22
Send private message

Are you in Auckland?

There seems to be a peak time issue affecting lots of ISP's for around the last two weeks.

29035 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #765989 19-Feb-2013 21:26
Send private message

You've already got a thread going about this issue that you don't seem to have posted in for a few days.

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=114329

Have you sent Neil any of the information he requested?

Details he requested such as sync stats are part of basic fauly finding. Nobody is going to be able to help you unless you can provide basic information. Starting a new thread is rather pointless because everybody is simply going to ask you the exact same questions they asked you in the other thread - ADSL sync stats are the single most important thing.






 
 
 
 




314 posts

Ultimate Geek


  #766074 19-Feb-2013 23:01
Send private message

sbiddle: You've already got a thread going about this issue that you don't seem to have posted in for a few days.

http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=114329

Have you sent Neil any of the information he requested?

Details he requested such as sync stats are part of basic fauly finding. Nobody is going to be able to help you unless you can provide basic information. Starting a new thread is rather pointless because everybody is simply going to ask you the exact same questions they asked you in the other thread - ADSL sync stats are the single most important thing.







Nope I haven't messaged Niel yet. Still getting used to the Telecom side of geekzone, and who's who.

 

I'll get down to sending the info shortly, I just thought I'd give it some time, to see if it corrects itself over time, which obviously hasn't happened yet.

29035 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #766161 20-Feb-2013 08:24
Send private message

Even posting your line stats in that other thread would be of help. Without such thing as some basic stats there isn't really anything at all that people can help you with.

Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.