I've recently (1 month ago) moved into my new house in Albany (near Oteha Valley Road). And since my dsl connection was setup, I've been having endless problem with it. My first problem is disconnection: I get disconnected up to 300 times a day, which made my internet totally unusable. (although 2 days ago, it managed to only disconnected 2 times for the whole day, so it's kind of a proof that I can get stable DSL)
Second problem is the speed: according to my ADSL Router (NetGear DG834G), my line attenuation is 63db down and 15 db up, and when I do get a connection, I always get 64kbps down connection speed and around 400kbps up speed, which is still "A"DSL, except I get faster uploads than downloads. I have had a splitter installed in my house which didnt really do anything and have been intouch with Orcon every second day to try to get the problem resolved. (Orcon guys are quite helpful and patience, even when I sometimes get abit annoyed). Did a line check with Telecon and they said everything is fine with my line.
Can someone please shine some lights on the following questions?
1. If I can manage a fast upload, shouldn't my download be even faster? (I've tested the speeds with speedtest.net and the results pretty much matched the figures reported by my router)
2. I know for a fact that the previous owner of the house had solid DSL connection with a different ISP (Xtra), if I change to xtra, will things help?
3. I tried to fine out the distance to the exchange I'm connected to (Browns Bay, apperantly), when I call Telecom, they pretty much told me to piss off (literally) as I don't get my dsl from Xtra, and when I call Orcon, they said I should contact Telecom for the distance check. Personally I don't believe Telecom a bit as I still pay them for the wire and maintence and hence I believe they have the responsibility to help me. Or did I misunderstand?
Thanks for reading this rant. any help would be appreciated.
p.s Orcon said they are still investigating, so I can only keep my hopes up.