Telecom - New 30GB Plan

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom - New 30GB Plan

BazNZ2

1 post

Wannabe Geek

#114930 7-Mar-2013 19:22

Since switching to one of Telecom's new plans (30gb) in Feb... I am(periodically) getting very slow speeds and some strange and erratic data usage? We seem(according to Telecoms usage meter) to be using over double our normal monthly data and within 8 days of our new billing cycle we are again already @ 10gb?

DSL Connection

Link Information

Uptime:0 days, 23:47:33

DSL Type:G.992.1 annex A

Channel mode:Interleave

Maximum Bandwidth (Up/Down) [kbps/kbps]:728 / 6.176

Bandwidth (Up/Down) [kbps/kbps]:672 / 6.144

Data Transferred (Sent/Received) [kB/GB]:0,00 / 6,24

Output Power (Up/Down) [dBm]:11,5 / 15,5

Line Attenuation (Up/Down) [dB]:6,0 / 12,0

SN Margin (Up/Down) [dB]:13,0 / 14,5

Vendor ID (Local/Remote):TMMB / ALCB

Loss of Framing (Local/Remote):0 / 0

Loss of Signal (Local/Remote):0 / 0

Loss of Power (Local/Remote):0 / 0

Loss of Link (Remote):0

Error Seconds (Local/Remote):0 / 0

FEC Errors (Up/Down):4 / 1.498

CRC Errors (Up/Down):6 / 1

HEC Errors (Up/Down):1 / 0

PeterReader

6015 posts

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#776411 7-Mar-2013 19:22

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to

note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions

there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your

post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issued.

href="/forums.asp?forumid=49&topicid=96226">Read this discussion to find out more about this. Your ISP is not

intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's

likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular

disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your

line even if you don't have an alarm contract it may sill try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance?

(very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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johnr

19282 posts

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Inactive user

#776425 7-Mar-2013 19:38

Please read the PeterReader post from Start to finish, Many threads are started every week on Geekzone same subject

Scan your PC with Malwarebytes and make sure your WIFI is locked down with a secure password / security

http://www.malwarebytes.org/

plambrechtsen

1948 posts

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Inactive user

#776468 7-Mar-2013 20:57

johnr: Please read the PeterReader post from Start to finish, Many threads are started every week on Geekzone same subject

What he said... And not the robot version of us.