Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


16 posts

Geek
+1 received by user: 1


Topic # 115133 14-Mar-2013 17:48

I am trying to verify my mobile phone number for an outlook.com email account I recently created. I have an 027 number with Telecom. I keep requesting a SMS code be sent, but it never comes. I've tripled checked the ph number it's being sent to. I gather not all countries are supported for this, however NZ (+64) is in the drop down box to choose from, and it doesn't give me an error after I press send. It says it's been sent. I've been trying numerous times for several days. (Texts from google arrive within seconds by contrast).

So my question is does anyone know if Telecom NZ are NOT one of Microsoft's supported carriers? I've tried to source the answer on line but to no avail.

Has anyone reading with Telecom as their mobile provider successfully been able to get a SMS code sent from Microsoft? I don't normally have a problem receiving texts (that I know of).

Thanks.

Create new topic
BDFL - Memuneh
60579 posts

Uber Geek
+1 received by user: 11516

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 781851 14-Mar-2013 18:53
Send private message

I added a number to my Live account yesterday and received a SMS in less than a minute. My number is ported to Telecom and those are the ones usually causing problems.

Have you dropped the 0 from the prefix when entering the number?






16 posts

Geek
+1 received by user: 1


  Reply # 781869 14-Mar-2013 19:15

Thanks for the reply. I selected NZ (+64) in the drop down selection and then entered my number in the space below (separate field) with the 0 included i.e. 027 etc. The message I get says a code has been sent to: "6427[insert rest of my number]". Even though I did put the 0 in the field, the message I get afterwards implies it was not included after the 64. It did not have a "+" in front of it though - just 6427etc.

Interesting that you got yours OK. I wonder what is going on. I've received other texts today and yesterday, so it's not my phone not getting them in general.

It shouldn't make a difference that it was added to a MS outlook account rather than a MS live account should it?

2762 posts

Uber Geek
+1 received by user: 445


  Reply # 781875 14-Mar-2013 19:17
Send private message

I'd try re listing your number without the 0 before 27




Sony Xperia X running Sailfish
Jolla C
Nokia N1
Dell Inspiron 14z i5


1948 posts

Uber Geek
+1 received by user: 469
Inactive user


  Reply # 781884 14-Mar-2013 19:30
Send private message

Just tried it now, didn't get the SMS this time but got it the first time around so perhaps the sms gateway is busted.  The phone confirmation did work however.

Just drop the 0 and put in your number.



16 posts

Geek
+1 received by user: 1


  Reply # 781893 14-Mar-2013 19:41

Hi - if you didn't get an SMS, what do you mean you got a confirmation of the phone number? Was the confirmation by email? I/ve been trying for the last three days at all different times of day/evening.

I shall try leaving the 0 out and will report back. Thanks.



16 posts

Geek
+1 received by user: 1


  Reply # 781908 14-Mar-2013 20:22

So I deleted the phone number and re-added it. This time I got NO option to have a text sent, only an email to my recovery email address to confirm it was me who deleted it and the another email  again to confirm it was me who added it (they both arrived immediately), so unfortunately I can't test if I can receive an SMS unless I get a captcha on sending an email again asking me if I want to verify a phone number. Selecting "yes" to this brings up the page to add your phone number again and request a code be sent. It would seem that just adding it to the "account information"page just sends and email rather than offers to send a text.

Next time I get a captcha with the link to verify my phone number I shall try doing so without the 0.

Grrr not much point having a mobile added if you can't receive texts if you're ever unfortunate enough to be hacked!

EDIT - just added something to my calendar in outlook.com for 9pm and selected the option to be reminded 15mins beforehand by email and sms in the options for my calendar. Email arrived but no SMS, so I guess leaving out the 0 didn't help. :/

Do any of you get calendar SMS reminders?



16 posts

Geek
+1 received by user: 1


  Reply # 783535 18-Mar-2013 16:46

UPDATE

So I resurrected an old hotmail account and tried to get a verification code to my 027 phone on that too, and nothing. Decided while I was about it to try a Yahoo account to see how I got on with that - again no verification code. So I dug out an old 2degrees 022 phone that I never really use anymore, and bingo - verifications codes arrived in seconds from Yahoo, and Microsoft to both the hotmail and outlook.com accounts. Wondering if something was now fixed I tried to do the same with my 027 ph and you guessed it... nothing.

I want to ditch my 022 phone so I rang Telecom to escalate this problem, particularly when Maurice replied that he had had texts from Hotmail on a Telecom phone. Waited on hold for 17mins, explained the issue and was told I would be put through to a fault specialist. Immediately got cut off on transfer. Now I'm on hold for another 11mins an counting to try again to be put through..... argh will get there I HOPE!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.